Francis Moyo
Chipata,Zambia
Summary
Professional Social Worker, Experienced School Feeding Officer/Ambassador/Driver/Rider professionally with strong leadership and relationship-building skills. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated Food Delivery Officer with solid experience in managing all levels of large-scale projects, including budgeting and administration activities.
Dependable School Feeding Officer/Ambassador/Driver/Rider with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
School Feeding Officer/Acting School Feeding Manager/Ambassador/Driver/Rider
Mary's Meals Zambia
Chipata, Zambia
02.2017 - Current
- Evaluated and documented data in education systems.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Transportation of staff members to different working environment
- Led well-received panel discussion on Zonal Review stakeholders meeting at annual workshop
- Presented at District Annual Analysis situation meeting
- Attended and participated at D.D.C.C And D.H.O
- Meetings in facilitating the food handler's certificates
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Supported Chief Operating Officer with daily operational functions of motor vehicles and motorbikes services, Logbooks, mileages, fuel usages etc.
- Developed new process for employee evaluation which resulted in marked performance improvements
- Analyzed departmental documents for appropriate distribution and filing
- Performed initial assessment, appraisals and analysis to begin the expansion processes from 2018 to 2023.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Worked directly with Ministry of General Education, Ministry of Health, Forestry Department, Local authorities and other Non-Governmental Organisations to achieve quality learner's performance and reducing classroom hunger.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Monitored all operations for potential security risks and threats.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Reviewed employee performance evaluations for accuracy and completeness.
- Managed training programs designed to improve customer service skills among staff members.
- Developed strategies for improving operational efficiency while reducing costs.
- Analyzed data trends related to customer feedback surveys in order identify areas needing improvement.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
R/SGT
Zambia Police Service
Chipata , Zambia
02.2016 - Current
- Carry out Presidential special and assigned duties by the Inspector General of Police
- Supported chief Operating officer with daily operational functions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Food Delivery Officer (Rider)
Fortune Foods (Debonairs Pizza)
Chipata , Zambia
04.2014 - 03.2017
- Helped in food production, sales and deliveries
- Obtained documents, clearances, certificates and approvals from local, state and agencies
- Developed new process for employee evaluation which resulted in marked performance improvements
- Supported Chief Operating Officer with daily operational functions
- Initiated key partnerships which resulted in 80% revenue growth
- Analyzed departmental documents for appropriate distribution and filing
- Implemented marketing strategies which resulted in 80% growth of customer base.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Managed training programs designed to improve customer service skills among staff members.
- Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
Surveyor
Innovations for Poverty Action (IPA)
Chipata , Zambia
07.2013 - 04.2014
- Worked directly with client's farmers and villages to achieve the reduction of hunger and Ganyulabor
- Analyzed departmental documents for appropriate distribution and filing
- Researched and updated all required materials needed for firm and partners
- Supported Chief Operating Officer with daily operational functions
- Evaluated and documented data in baseline, midline and Endline surveyors.
- Utilized GPS systems to record geographical coordinates of surveyed sites.
- Adhered to local regulations regarding surveying activities within designated areas.
Loan officer
Chipata Loan Program (CLP)
Chipata , Zambia
01.2014 - 03.2014
- Worked directly with clients' farmers and villages to achieve the reduction of hunger and Ganyu labor
- Analyzed departmental documents for appropriate distribution and filing
- Obtained documents, clearances and approvals from local authorities
- Researched and updated all required materials needed for firm and partners
- Supported Chief Operating Officer with daily operational functions
- Client assessment and analysis processes.
- Developed and maintained relationships with potential customers to increase loan business.
- Counseled clients on debt management and repayment plans.
Enumerator
Central Statistics Office (CSO)
Chipata , Zambia
06.2012 - 10.2012
- Worked directly with Establishments and Respondents to achieve Economic Activities Surveys phase 2 of 2011/12
- Analyzed departmental documents for appropriate distribution and filing
- Researched and updated all required materials needed for firm and partners
- Supported Chief Operating Officer with daily operational functions.
- Conducted household interviews and administered questionnaires to obtain demographic data.
- Gathered information on respondents' age, income, education level, occupation, and other personal characteristics.
- Verified accuracy of survey responses by double-checking data with interviewees.
- Compiled collected data into a database for analysis.
- Maintained accurate records of all activities related to the enumeration process.
- Ensured privacy of participants during the survey process by following established protocols.
- Performed quality control checks to ensure that all surveys were completed accurately and thoroughly.
- Reviewed survey results for accuracy before submitting them to the supervisor for review.
- Organized and coordinated field trips to various locations within the area of study.
Usher
Electoral Commission of Zambia (ECZ)
Chipata , Zambia
08.2011 - 09.2011
- Helped in the smoothing running of general elections
- Resolved disputes among Political Parties during the general elections.
- Monitored guest behavior to ensure compliance with safety regulations.
- Maintained order throughout the event venue.
- Informed security of any suspicious activity or persons on premises.
- Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.
- Adhered to all safety protocols while performing job duties.
- Directed crowds away from restricted areas or hazardous locations.
General Worker
Zambia Telecommunications
Chipata , Zambia
07.2009 - 12.2009
- Helped in general cleaning of the offices and surroundings
- Carried out advertisement, marketing and selling of company products
- Helped at the garage with mechanics related works.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Ensured that all safety regulations were followed while working onsite.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
Education
Bachelor of Arts - Social Work
Information and Communication University (ICU)
Lusaka 11-2022
Mary's Meals Zambia
01.2019
Industrial Training Centre
01.2017
Fortune Foods (Debonairs Pizza)
01.2015
Innovation for Poverty Action (IPA)
01.2013
Innovation for Poverty Action (IPA)
01.2013
Central Statistical Office (CSO)
01.2012
Electoral Commission of Zambia (ECZ)
01.2011
Some College (No Degree) - Social Work
Mary's Meals Zambia
ChipataSome College (No Degree) - General Duties Police Services
Zambia Police Service
ChipataSome College (No Degree) - Secondary Education
Chipata Day Secondary School
Chipata District Some College (No Degree) - Junior High Education
Kanyindula Basic School
Chipangali District Some College (No Degree) - Primary Education
Chizukwe Primary school
Chipangali District Skills
- Strong verbal communication
- Self-motivated
- Team leadership
- Conflict resolution
- Powerful negotiator
- Staff supervision
- Conference presentation
- Data management
- Analytical skills
- Extremely organized
- Team liaison
- Team player
- Negotiation skills
- Competent Driving and Riding skills
- Client assessment and analysis
- Work Coordination
- Community Relations
- Strategic Planning
- Information Verification
- Traffic direction
- Report Preparation
- Reporting and documentation
- Report Writing
Personal Description
Medium height, humble, excellent, hardworking and quick at learning new things as well as able to work under minimum supervision. Able to speak fluent English, Nyanja/Chichewa and Bemba. Partially can speak Tumbuka, Kunda and Nsenga.
Cell
0979-453966, 0966-269292, 0955-453966
Personal Information
- Date of Birth: 07/01/1981
- Gender: Male
- Nationality: Zambian
- Marital Status: Married
- Religion: Christian
References
- Braston Mwale, Human Resources, Mary's Meals Zambia, 0977680704
- Mr. Charles Sonde, Transport and Logistics Officer, Mary's Meals Zambia, P.O. Box 510302, Chipata, 0760918913, 0764927222
- Eugene Ndhlovu, Program Delivery Manager, Mary's Meals Zambia, P.O. Box 510302, Mambwe/Chipangali, 0977728452, 0960561638
Hobbies and Interests
Reading books, magazines, playing, watching football, attending church services and making friends.
Languages
English
Advanced
C1
Bemba
Elementary
A2
Chichewa
Proficient
C2
Cinyanja
Proficient
C2
Tumbuka
Beginner
A1
Timeline
School Feeding Officer/Acting School Feeding Manager/Ambassador/Driver/Rider
Mary's Meals Zambia
02.2017 - Current
R/SGT
Zambia Police Service
02.2016 - Current
Food Delivery Officer (Rider)
Fortune Foods (Debonairs Pizza)
04.2014 - 03.2017
Loan officer
Chipata Loan Program (CLP)
01.2014 - 03.2014
Surveyor
Innovations for Poverty Action (IPA)
07.2013 - 04.2014
Enumerator
Central Statistics Office (CSO)
06.2012 - 10.2012
Usher
Electoral Commission of Zambia (ECZ)
08.2011 - 09.2011
General Worker
Zambia Telecommunications
07.2009 - 12.2009
Bachelor of Arts - Social Work
Information and Communication University (ICU)
Mary's Meals Zambia
Industrial Training Centre
Fortune Foods (Debonairs Pizza)
Innovation for Poverty Action (IPA)
Innovation for Poverty Action (IPA)
Central Statistical Office (CSO)
Electoral Commission of Zambia (ECZ)
Some College (No Degree) - Social Work
Mary's Meals Zambia
Some College (No Degree) - General Duties Police Services
Zambia Police Service
Some College (No Degree) - Secondary Education
Chipata Day Secondary School
Some College (No Degree) - Junior High Education
Kanyindula Basic School
Some College (No Degree) - Primary Education
Chizukwe Primary school
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