Francis Mulenga

• Managed high-volume inbound calls, providing exceptional customer service and support.
• Resolved customer inquiries and issues efficiently, ensuring satisfaction and retention.
• Utilized CRM software to document interactions and track customer history accurately.
• Collaborated with team members to streamline call-handling processes for improved efficiency.
• Maintained up-to-date knowledge of products and services to provide informed assistance.
• Analyzed call data to identify trends, contributing to process improvements and training needs.
• Built strong customer relationships with empathetic communication and active listening skills.

• Coordinated logistics for volunteer activities, ensuring smooth operations and communication.
• Assisted in organizing community events, enhancing engagement and participation.
• Supported outreach efforts by distributing informational materials to local residents.
• Managed scheduling for volunteer shifts, optimizing resource allocation and coverage.
• Participated in training sessions for new volunteers, fostering a collaborative environment.

i was supervising the local farmers in the area i was stationed, i did inventory work, monitored the stock levels the use of them and did orders of what was needed.

i was also in charge of reporting the stock movement and maintaining accurate stock records in the system.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Assisted in daily operational tasks, ensuring smooth workflow and efficiency.

• Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
• Created proposals for service and product strategies based on marketing data.
• Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
• Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
• Developed content and promotional materials for various campaigns.

• Delivered exceptional support to clients. This was achieved by gathering their views on our customer service and the products being offered to them.
• Streamlined delivery processes for optimal efficiency. We made sure the orders that were brought up were always delivered on time to their satisfaction.
• Used point-of-sale systems to track inventory levels and properly restock shelves.
• Computed purchases and received and processed cash or credit payment.

Was in charg of giving out accurate stock level reprots, receiving petro, diesel from the deport.

and recieving cash from the attendants.

refilled gas for customers

changed oils and checked oils

washed cars and pumped air their tires