FRANCIS NTEMBULA
Lusaka
Summary
Experienced Information Resources Manager dedicated to advancing research and facilitating learning. Proficient in organizing and assisting users in accessing information, with a strong focus on maintaining efficient systems to improve service quality. Committed to supporting decision-making processes by ensuring quick and authorized access to valuable information resources.
Overview
4
4
years of professional experience
Work History
Records Assistant
Absa Bank
01.2025 - Current
- Processing records for addition to the registry by accessioning, classifying and filling them correctly to ensure quick location and retrieval of records from the repository.
- Digitizing physical records and uploaded them to the electronic-repository.
- Conducting records appraisal in accordance with the records retention and disposal schedule.
- Provide basic I.T technical support, solve basic software, hardware and network issues.
- Managing the records information desk, overseeing quick and controlled access to records.
- Circulating files/records internally and externally.
- Responding to internal and/or external information enquiries.
Senior Library Assistant
The University of Zambia
03.2024 - 12.2024
- Participate in night and weekend shift duties.
- Answering library queries, library user registration.
- Charging and discharging of library materials and processing book reservations.
- Shelving and shelf reading of library materials.
- Clearing students as well as members of staff.
- Interviewing and issuing membership cards to external library patrons.
- Contributing to the university’s electronic resources, in particular assisting in the scanning of documents.
- Assist in implementing information and referral services to ensure users meet their information needs.
- Entering data such as fines and billing information into the integrated library management system and generate reports and notices.
- Providing basic IT support and also ensuring access to electronic resources to users.
- Assisting with identifying damaged books and taking them to the bindery for repair.
- Assists in preparing and processing of exchange materials.
- Supervising and managing other support staff.
- Assisting with the planning and running of the library user’s education and training programme.
- Processing of University IDs for members of staff and students.
- Maintaining current awareness of library resources in order to assist end users appropriately.
- Assisting in planning and conducting library tours.
- Participating in library promotion and outreach programmes.
Records Assistant
University of Zambia, UNZA
03.2021 - 02.2024
- Records Management: Managed the records information desk, ensuring efficient access, tracking, and storage of records.
- Enquiry Response: Addressed internal and external information requests.
- Record Processing: Accessioned, classified, and filed records for easy retrieval and organisation.
- Security & Compliance: Ensured proper storage to prevent unauthorised access and destruction, and conducted records appraisal based on retention schedules.
- Digitisation: Converted physical records to digital format and uploaded to the electronic repository.
- IT Support: Provided basic IT support, resolving software, hardware, and network issues.
Education
Bachelor of Science - Software Engineering
ZCAS University
Lusaka, Zambia12-2028
Diploma - Library And Information Science
Evelyn Hone College of Applied Arts And Commerce
Lusaka, Zambia12-2020
High School Diploma -
Mpika Boys Secondary School
Lusaka, Zambia12-2014
Skills
- Team Collaboration: Strong team player with excellent interpersonal skills
- Communication: Exceptional verbal and written communication abilities
- Adaptability: Flexible and proactive in managing change, with a commitment to continuous professional development
- Time Management: Skilled in meeting deadlines and efficiently managing tasks
- Customer Focused: Dedicated to ensuring high levels of service satisfaction and performance
- Organisational Skills: Strong at prioritising and managing tasks effectively
- Confidentiality: Trusted with sensitive information and maintaining confidentiality
Skills
- Microsoft Office Applications (Excel, Word, Outlook,)
- Computer Skills (Hardware and Software Maintenance)
- Records Management
- Cataloging, Filling, Organization and Classification
- Koha integrated library management system
- Critical thinking
Affiliations
- Zambia Archives and Records Management Associations (ZARMA) - (2025)
- Library and Information Association of Zambia (LIAZ) - (2025)
Additional Information
- Received the Azerbaijan Government Scholarship for NAM Member Countries on 22-08-2022
- Best Graduating Student - Library and Information Science 2021. Awarded as the best graduating student at the 54th graduation ceremony on 22-10-2021
- Secretary General of the Evelyn Hone Library and Info. Students’ Association (EHLISSA). I was appointed Secretary General of the Association from Dec. 2019 to Dec. 2020
Referees
Dr. Tuesday Bwalya
HEAD OF DEPARTMENT - CATALOGUING
The University of Zambia
P.O Box 32379, Lusaka
Cell: +260 97 4352804
Email: bwalya.tuesday@unza.zm
Mr. Zulu Zachary
HEAD OF DEPARTMENT - PUBLIC SERVICES
The University of Zambia Main Library
P.O Box 32379, Lusaka
Cell: +260 97 8738814
Email: zachary.zulu@unza.zm
Mrs. Tembo G. Sara
REFERENCE LIBRARIAN
The University of Zambia
P.O Box 32379, Lusaka
Cell: +260 97 7636217
Email: sara@unza.zm
Mr. Nasilele S.
HEAD OF DEPARTMENT
Library and Information Science (Dept.)
Evelyn Hone College, Lusaka.
Cell: +260 97 7655150
Email: snasilele@evelynhone.edu.zm
Timeline
Records Assistant
Absa Bank
01.2025 - Current
Senior Library Assistant
The University of Zambia
03.2024 - 12.2024
Records Assistant
University of Zambia, UNZA
03.2021 - 02.2024
Bachelor of Science - Software Engineering
ZCAS University
Diploma - Library And Information Science
Evelyn Hone College of Applied Arts And Commerce
High School Diploma -
Mpika Boys Secondary School
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