Summary
Overview
Work History
Education
Skills
Custom
Custom
Custom
Timeline
Generic

Frank Mubanga

Lusaka

Summary

Accomplished professional with extensive experience at First National Bank Zambia, specializing in client portfolio management and strategic trade finance solutions. Proven track record in driving market share growth while delivering exceptional customer service and achieving high levels of client satisfaction. Strong financial management skills enhance operational efficiency and contribute to sustainable business success.

Overview

18
18
years of professional experience

Work History

Team Leader - Trade and Foreign Exchange

First National Bank Zambia
01.2022 - Current
  • Covering processing of Import and Export Letters of Credit
  • Documentary Collections
  • Negotiation and Advising of L/Cs
  • Originating and completing trade finance transactions across a spectrum of sectors in different countries in liaison with the business and with support from the Head of Trade Finance
  • Structuring transactions, developing and negotiating term sheets to execution
  • Participate in the preparation of annual business development plans, covering all aspects of international trade finance
  • Translate business development plans into real business for the Bank from all segments of trade finance market
  • Manage given portfolios, from the process of origination, credit approval and contracting to ensure that the process is finalized within optimal time
  • Supporting the credit department with information to facilitate the credit process and the legal department in the facilitation of transaction documentation
  • In line with the above, liaise with the business to ensure that once approval is got, disbursement is done within the required timelines and that the portfolio is managed according to the terms of the agreement and to the client’s satisfaction, until expiry of the same
  • Establishing ties with market participants including international banks, African financial institutions, (trade finance intermediaries), corporates and commodity boards and organizations
  • Any other duties as may be assigned by senior management
  • Managing the FX Inwards and outwards payments team
  • Departmental planning, covering BCP, Succession plan
  • Team Performance management
  • International and Local Payments (telegraphic transfers) Supervisors and authorizer
  • Swift Messages management
  • Managing intermediary accounts relationships
  • Foreign exchange process and procedures on going risk management
  • Management of queries
  • Ensuring AML controls and followed and suspicious transactions reported
  • Aged analysis monitoring
  • Nostro and suspense account reconciliation
  • Manage departmental Business continuity plan, feeding into overall Business continuity plan
  • Building and maintaining long-term customer and all Business segments by providing Trade and foreign exchange and solutions
  • Attend to audit findings and part of the audit committee for expedient review of controls
  • Managing a portfolio of customers primarily from across Business and Commercial, Corporate and Investment Banking and Retail segments, with regards trade and foreign exchange with the intention to build rewarding and enduring relationships through which market share and profit growth will be realized
  • Assessing customers' financial needs and goals, and recommending suitable products and services, such structured finance, Letters of Credits, Guarantees and foreign bills of collection
  • Structuring various banking products including Letters of Credit, Guarantees and Foreign Bills for Collection services to customers and bank staff in a clear and professional manner
  • Managing customer queries and complaints related to SWIFT, foreign exchange inbound and out band payments
  • Collaborating with internal departments i.e., Credit, Finance, procurement and all business segments
  • Departments to provide comprehensive and efficient solutions to customers
  • Staying updated on banking rules and regulations, as well as internal policies and procedures

Relationship Analyst/Management

First National Bank Zambia
01.2018 - 01.2022
  • Building positive relationships with customers
  • Understanding customer needs and develop plans to address them
  • Identifying key staff in client companies to cultivate profitable relationships
  • Resolving customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Promoting high-quality sales, supply and customer service processes
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Educate and inform clients about the banks products, services
  • Work with internal departments to ensure company meets clients’ expectations

Foreign Exchange Specialist

First National Bank Zambia
01.2014 - 01.2018
  • Managing FX payments
  • Processing Trade Products, i.e
  • Letters of credit, guarantees and foreign bills for collection
  • Building and maintaining customer relationship both internal and external
  • Structuring foreign exchange payments
  • Aged analysis
  • Nostro accounts reconciliation
  • Attending to swift messages and queries

Treasury Custodian

First National Bank
01.2010 - 01.2014
  • Maintaining Cash register
  • Maintaining treasury notes and cash
  • ATM Cash management
  • Supervise Tellers

Bank Teller

First National Bank Zambia LTD
01.2009 - 01.2010
  • Processing cash payments and deposits
  • Processing local and foreign cheques
  • Processing FX cash transactions and currency conversions
  • Maintaining cash register
  • ATM Custodian
  • ATM Cash management

Bank Teller

Finance Bank Zambia LTD
01.2007 - 01.2009
  • Processing cash payments and deposits
  • Processing local and foreign cheques
  • Processing FX cash transactions and currency conversions
  • Maintaining cash register

Education

Bachelor of Arts (Hons) - Business Studies

University of Greenwich
UK
11.2023

Advanced Certificate - Professional Management Level in CIMA

Zambia Center for Accountancy Studies (ZCAS)
01.2010

Diploma - Accounting, ZICA (Now CA)

Zamtel College
01.2008

GCSE Certificate -

Kitwe Boys High School
01.2003

Skills

  • Relationship building and management
  • Customer Service Optimization
  • Financial Management
  • Banking Operations Knowledge
  • Global Markets Operations
  • Business Products Development
  • Risk Evaluation Skills
  • Client Portfolio Management
  • Business Development
  • Financial Advisory Services
  • Financial Accounting
  • Marketing
  • Credit analysis and management
  • Anti-Money Laundering
  • Customer Service Excellence
  • Attention to detail
  • Technical support
  • Account management
  • Team motivation
  • Team Check-ins
  • Complex Problem-solving
  • Analytical thinking
  • Goal setting
  • Teamwork and collaboration
  • Relationship building
  • Risk management
  • Conflict resolution
  • Quality improvement
  • Change management
  • Client service
  • Task delegation
  • Key performance indicators
  • Leadership
  • Budget management
  • Work Planning and Prioritization
  • Team supervision
  • People management
  • Client communication
  • Staff education and training
  • Issue resolution
  • Performance evaluations
  • Workflow management
  • Strategic planning
  • Project management
  • Problem-solving
  • Process improvement
  • Coaching and mentoring

Custom

  • Music
  • Drummer
  • Sound engineering
  • Football
  • Safari, site seeing
  • Leadership
  • Creativity

Custom

  • Mr Ignatius Kashoka, Head – Treasury and Global Markets, FNB Zambia, Lusaka, +260 975 998 266, ignatius.kashoka@fnbzambia.co.zm
  • Mr Mwansa Sokoni, Team Leader - International Banking, First National Bank Zambia LTD, +260 979 851 097, smwansa@fnbzambia.co.zm
  • Mr Lukonde Kasonde, Chief Transformation and Operations Officer, First National Bank Zambia LTD, +260 964 619 323, lukonde.kasonde@fnbzambia.co.zm
  • Christopher M Besa, Clergy, Worship Power House Family Church, +260 978 587 950, besamutale1973@gmail.com

Custom

  • English
  • Nyanja
  • Bemba

Timeline

Team Leader - Trade and Foreign Exchange

First National Bank Zambia
01.2022 - Current

Relationship Analyst/Management

First National Bank Zambia
01.2018 - 01.2022

Foreign Exchange Specialist

First National Bank Zambia
01.2014 - 01.2018

Treasury Custodian

First National Bank
01.2010 - 01.2014

Bank Teller

First National Bank Zambia LTD
01.2009 - 01.2010

Bank Teller

Finance Bank Zambia LTD
01.2007 - 01.2009

Bachelor of Arts (Hons) - Business Studies

University of Greenwich

Advanced Certificate - Professional Management Level in CIMA

Zambia Center for Accountancy Studies (ZCAS)

Diploma - Accounting, ZICA (Now CA)

Zamtel College

GCSE Certificate -

Kitwe Boys High School

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Frank Mubanga