Summary
Work History
Education
Skills
Career Abilities
References
Timeline
Generic

Malipha Banda

LUSAKA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Work History

CASHIER AND CUSTOMER SERVICE

GAME STORES
10.2024 - Current
  • Welcomed customers, offering assistance to help find store items.
  • Performed other duties as assigned by management.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Collected payments and provided accurate change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Developed strong customer relationships to encourage repeat business.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Implemented innovative methods for streamlining the customer service process.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Trade Certificate -

Kalabo Trades Institute (General Agriculture)
01.2017

Grade Twelve (12) Certificate -

Hillside Girls Secondary
01.2017

Skills

  • Fishpond Contracting and Filling
  • Poultry management
  • Vegetable planting
  • Rice planting
  • Vegetable harvesting
  • Rice harvesting
  • Field Preparations
  • Point-of-sale operation
  • Customer relationship management
  • Price verification
  • Cash handling
  • Team collaboration
  • Order fulfillment
  • Sales promotion
  • Time management
  • Customer inquiries
  • Payment processing
  • Inventory management
  • Sales transaction processing
  • Cash handling accuracy

Career Abilities

  • Creative, innovative, ability to plan, forecast and implement to achieve set goals
  • Fast learner, able to adjust and adapt to new environments
  • Quick to grasp new ideas and concepts and able to develop innovative and creative solutions to problems
  • Able to work in any environment with little or no supervision
  • Willingness to undertake training needed in order to fulfil the changing requirements of the job

References

  • Mr. Andrew Mwikisa, Principal, Kalabo Trades Institute, +260 967 155 022
  • Mr. Pumulo Mbambo, Lecturer, Kalabo Trades Institute, +260 975 560 220
  • Miss. Assedi. Branch Mnanager. GAME STORE. +260977300105

Timeline

CASHIER AND CUSTOMER SERVICE

GAME STORES
10.2024 - Current

Trade Certificate -

Kalabo Trades Institute (General Agriculture)

Grade Twelve (12) Certificate -

Hillside Girls Secondary
Malipha Banda