Summary
Overview
Work History
Education
Skills
Timeline
Generic

Franklin Mayaba

Lusaka

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

14
14
years of professional experience

Work History

Park Attendant

Foxdale Fun Park
08.2022 - 03.2025
  • Enhanced visitor experience by implementing new programs and events tailored to park guests'' interests.
  • Monitored budget expenditures closely, making necessary adjustments to optimize resource allocation while maintaining quality services.
  • Increased park safety through regular staff training and maintenance of emergency response protocols.
  • Coordinated with local law enforcement agencies to ensure timely response to security incidents within the park premises.
  • Managed daily operations for smooth park functioning, ensuring cleanliness and efficient use of resources.
  • Evaluated existing policies regularly; implemented changes when needed so as not only maintain compliance but also improve overall operation efficiency.
  • Assisted in marketing efforts to increase public awareness of the park''s offerings and boost visitor attendance rates.
  • Conducted regular employee evaluations, providing constructive feedback, guidance, and coaching for professional development.
  • Collaborated with other park departments for seamless coordination in event planning and execution.
  • Promoted environmental stewardship by implementing sustainable practices throughout the park''s operations.
  • Spearheaded successful fundraising campaigns, securing financial support for park improvement projects.
  • Oversaw facility maintenance and repairs, ensuring a safe environment for both staff and visitors alike.
  • Developed volunteer program, recruiting dedicated individuals to assist in various park projects.
  • Improved customer satisfaction by addressing guest concerns promptly and effectively resolving any issues that arose.
  • Acted as a liaison between the park and governing bodies, ensuring adherence to regulations and fostering positive relationships with key stakeholders.
  • Provided excellent customer service, contributing to positive word-of-mouth promotion of the park among community members.
  • Organized engaging educational programs for school groups visiting the park, fostering an appreciation for nature among young learners.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Monitored budget and expenditures, keeping facility within budget.
  • Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
  • Educated visitors on park rules and regulations, fostering a safe environment for all guests.
  • Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
  • Increased park safety by regularly inspecting equipment and reporting any issues promptly.
  • Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
  • Contributed to efficient park operations by managing entry points and verifying tickets or passes for guests.
  • Provided first aid assistance when necessary, ensuring guest welfare during their visit.
  • Maintained accurate records of visitor numbers and sales transactions, aiding in data-driven decision making for park improvements.
  • Collaborated with maintenance staff to address repair needs quickly, minimizing downtime of attractions and facilities.
  • Assisted with marketing efforts such as distributing promotional materials, contributing to increased visitor attendance over time.

Butchery Assistant

Zambeef
04.2014 - 03.2016
  • Enhanced product presentation through careful arrangement of merchandise in visually appealing displays, drawing customer interest.
  • Aided marketing efforts through participation in promotional events such as tastings or demonstrations, showcasing the quality of products available.
  • Promoted customer loyalty through friendly interactions while addressing inquiries and concerns in a timely manner.
  • Upheld strict sanitation standards by regularly cleaning equipment, surfaces, and tools to maintain a safe working environment.
  • Fostered trust among customers by consistently delivering accurate orders while adhering to requested specifications on cuts or weights of meats.
  • Increased sales by offering personalized service and sharing knowledge of various cuts of meat and their uses.
  • Contributed to positive workplace atmosphere through clear communication and active collaboration with colleagues.
  • Supported inventory management efforts by accurately tracking product levels and promptly restocking displays as needed.
  • Streamlined order fulfillment by quickly assembling custom orders according to customer preferences.
  • Built strong relationships with suppliers, ensuring access to a consistent supply of high-quality products at competitive prices.
  • Enhanced customer satisfaction by providing expert recommendations on meat selection and preparation techniques.
  • Reduced waste by closely monitoring product shelf life and adjusting stock rotation practices accordingly.
  • Supported team productivity by stepping in to assist with tasks during busy periods or staff shortages when needed.
  • Participated in ongoing professional development opportunities to stay current on industry trends and further enhance skills as a Butchery Assistant.
  • Demonstrated versatility by cross-training in various roles within the butchery department, increasing overall efficiency.
  • Collaborated with team members to efficiently process, package, and label products for seamless retail display.
  • Boosted revenue through effective upselling approaches that emphasized complementary products or special promotions available at the time of purchase.
  • Provided valuable input on pricing decisions and product offerings based on firsthand experience with customer preferences and market trends.
  • Collaborated with suppliers to obtain high-quality products and meet customer needs.
  • Promoted new meat options to offer customers unique and appealing choices.
  • Prepared and cooked meat products to provide customers with samples and test product quality.
  • Monitored and controlled inventory to manage stock levels and prevent waste.
  • Placed orders for supplies and raw materials to keep necessary items available.
  • Received and inspected meat deliveries to verify quality and safety of products.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Adjusted machine settings to accommodate different cuts of meat.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Set up displays and stocked shelves with fresh meats, rotating stock for quality.
  • Managed waste and disposal to comply with environmental regulations and minimize waste.
  • Calculated weight and quantity of meat to determine appropriate pricing for customers.
  • Trained new employees on proper meat-cutting techniques and safety measures.
  • Trimmed fat to remove undesirable parts from cuts of meat.
  • Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
  • Packaged and labeled meat items in preparation for sale to customers.
  • De-boned and ground meat to prepare cuts and portions for sale.
  • Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
  • Used Software to document quantity of meat received and sold to keep proper records of meat sales.
  • Assessed kitchen inventories and reordered low-stock items to maintain output.
  • Resolved delivery discrepancies to maintain accurate stock and finances.
  • Replenished butcher counter displays to maintain fresh, appealing produce.
  • Performed meat inspections and checked temperature environment to maximize food safety.

Head Waiter

Crossroads Lodges
08.2011 - 08.2014
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Prepared specialty desserts for customers for special occasions.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.

Tour Guide Office Assistant

Crossroads Lodges
08.2011 - 03.2014
  • Supported office administrative tasks such as filing, data entry, and correspondence management in a timely manner for efficient workflow processes.
  • Assisted office operations for improved efficiency and customer service satisfaction.
  • Addressed any issues that arose during tours promptly and professionally, resulting in satisfied customers who were more likely to return or recommend our services.
  • Adapted tour content based on guest demographics or specific interests to create personalized experiences that captivated each audience member''s attention throughout the duration of the visit.
  • Maintained organized records of group reservations and special requests to ensure seamless coordination on the day of the tour.
  • Contributed to marketing efforts by creating compelling promotional materials highlighting tour features and benefits.
  • Enhanced visitor experience by providing informative and engaging guided tours.
  • Provided exceptional customer service by addressing guests'' needs promptly, leading to positive reviews and recommendations.
  • Continuously updated personal knowledge about local points of interest to ensure each tour was as accurate and informative as possible.
  • Trained new team members in company policies, procedures, and best practices related to guiding tours effectively.
  • Received consistent praise from visitors for my ability to engage audiences during tours through storytelling techniques and enthusiasm about the subject matter.
  • Collaborated with team members to design new tours catering to diverse interests within our target audience.
  • Handled cash transactions for ticket sales, maintaining accurate records for financial reporting purposes.
  • Managed complex logistics surrounding transportation arrangements for various groups visiting multiple locations during a single tour event.
  • Organized tour schedules, ensuring smooth daily operations and increased tour attendance.
  • Assisted with planning special events or programs at the office, contributing to increased visibility and interest in our offerings within the community.
  • Supported overall business growth by maintaining a consistently high standard of customer service, leading to repeat bookings and positive word-of-mouth referrals.
  • Managed customer inquiries with prompt, accurate, and courteous responses to enhance the company''s reputation.
  • Developed a strong knowledge of local history, culture, and attractions to provide comprehensive tour information.
  • Led groups safely through various sites while sharing insightful context about their historical significance or cultural relevance.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Certificate - Secondary School Certificate

Bwacha Secondary School
Kabwe

Certificate - Hotel And Tourism

Green Wood Institute
Lusaka, Zambia.

Certificate - Tourism

Mundawanga
Lusaka

Skills

    I'm a highly dependable, fast learner and pays excellent attention to detail My exallent communication and problem solving skills are an advantage to me Talking to people and wanting to know about their concern is a priority to me which has helped me to earn the position of best customer care provider in all the Institutions that I have worked

Timeline

Park Attendant

Foxdale Fun Park
08.2022 - 03.2025

Butchery Assistant

Zambeef
04.2014 - 03.2016

Head Waiter

Crossroads Lodges
08.2011 - 08.2014

Tour Guide Office Assistant

Crossroads Lodges
08.2011 - 03.2014

Certificate - Secondary School Certificate

Bwacha Secondary School

Certificate - Hotel And Tourism

Green Wood Institute

Certificate - Tourism

Mundawanga

Similar Profiles

CREATE PROFILE
Franklin Mayaba