Jennifer Nsubanta
Lusaka
Summary
Results-driven Secretary at Alamin Construction and Transport Limited, adept at enhancing office efficiency through effective communication and data analysis. Streamlined document tracking systems, significantly improving retrieval speed. Excelled in customer service, ensuring immediate resolution of issues and fostering client retention. Proficient in Microsoft Excel and project management, delivering impactful reports for decision-making.
Overview
1
1
year of professional experience
Work History
Secretary
Alamin Construction and Transport Limited
Lusaka
10.2023 - Current
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained inventory of office supplies and placed orders when necessary.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Handled incoming calls and directed callers to appropriate department or employee.
- Drove customer feedback to deliver information to management for corrective action.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Processed documents and materials for dissemination to appropriate parties.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Produced and distributed memos, newsletters, and other forms of communication.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Responded to customer issues to provide immediate resolution and improve retention.
- Scheduled meetings and sent invitations specifying time and location.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Business Administration
Tech Savvy International University
Kabwe11-2024
Senior Secondary School Certificate
David Kaunda National Technical High School
Lusaka10-2017
Skills
- Data analysis
- Microsoft Excel
- Project management
- Customer service
- Office administration
- Report writing
- Effective communication
- Time management
- Legal documentation preparation
- Record preparation
- Document preparation
- Prioritization and time management
- Data verification
- Timekeeping systems
Languages
English
Proficient
C2
Bemba
Advanced
C1
Nyanja
Advanced
C1
References
- Mr Farah Nu ur, Manager,Tech Savvy international university,cell 0976636570
Timeline
Secretary
Alamin Construction and Transport Limited
10.2023 - Current
Business Administration
Tech Savvy International University
Senior Secondary School Certificate
David Kaunda National Technical High School