Fredrick Musonda
Lusaka
Summary
Self-starting professional with several years of diverse experience, including consumer, commercial and mortgage loans. Sales-oriented professional with initiative and knowledge to perform majority of loan processes without direct management support. Proven history of juggling multiple loans and priorities simultaneously with complete accuracy, efficiency and customer satisfaction.
Overview
2022
2022
years of professional experience
Work History
Loan Officer/Assistant Team Leader
Mwachangu Loans
2023 - 2025
- Researched client credit history to assess risk levels effectively.
- Input data into loan origination system accurately and timely.
- Communicated with lenders to verify loan eligibility and conditions.
Debt Collector/Customer Service Call Center Agent
Singularity Financial Solution Limited
2022 - 2023
- Maintained accurate records of client interactions and payment agreements.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Contacted clients to discuss outstanding debts and payment options.
DSA
OPAY
2022 - 2022
- Responsible for opening Opay accounts for clients.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Seasonal Clerk
Examination Council of Zambia
01.2021 - 03.2021
- Receiving and scanning objective answer sheets.
- Sort, pack, and load answer scripts to and from marking centers.
Education
A-Level English Certificate - Certificate
World English Institute
USA01-2021
Grade 12 School leaving Certificate -
Libala Secondary School
Lusaka12-2020
Grade 9 School Certificate -
Kamwala Primary School
Lusaka10-2017
Skills course in Lifeskills and Financial Education - Certificate
GrassRoot Soccer
Lusaka01.2017
Grade 7 School Certificate -
Kamwala Primary School
Lusaka10-2015
Skills
- Computer literate - Microsoft programs (Word, Excel, PowerPoint etc)
- Data entry
- Client communication
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Team collaboration
- Analytical thinking
Nrc Number
756819/10/1
Religious
Christian
Personal Information
- Date of Birth: 09/20/02
- Gender: Male
- Nationality: Zambian
- Marital Status: Single
- Place of Birth: Lusaka
Languages
English
Advanced (C1)
C1
Chinyanja
Advanced (C1)
C1
Bemba
Advanced (C1)
C1
Accomplishments
5 times Chess Gold Medal Winner - District Level
REFERENCES
- Mrs. Nchimunya, Human Resource Manager, Singularity Financial Solution Limited, +260976046373.
- Mr. Musa Shabeenzu, Mwachangu Loans Manager, +260766303689.
- Mr. Elijah Banda, ESVM-Champions CEO, +260777410055
- Mr. Rodgers, Opay Operations Manager, +260973921417
- Grass Root Soccer Website
Timeline
Seasonal Clerk
Examination Council of Zambia
01.2021 - 03.2021
Loan Officer/Assistant Team Leader
Mwachangu Loans
2023 - 2025
Debt Collector/Customer Service Call Center Agent
Singularity Financial Solution Limited
2022 - 2023
DSA
OPAY
2022 - 2022
A-Level English Certificate - Certificate
World English Institute
Grade 12 School leaving Certificate -
Libala Secondary School
Grade 9 School Certificate -
Kamwala Primary School
Skills course in Lifeskills and Financial Education - Certificate
GrassRoot Soccer
Grade 7 School Certificate -
Kamwala Primary School