Fredrick Sakala
Lusaka
Summary
Adept Dispatch Supervisor with a proven track record at Cfao Mobility, enhancing logistics management and fostering positive communication. Achieved a 98% service department rating by optimizing stock levels and reducing dispatch errors. Skilled in incident reporting and team coordination, I excel in creating efficient, customer-focused solutions.
Overview
1
1
year of professional experience
Work History
Dispatch Supervisor
Cfao Mobility
01.2024 - Current
- Responsible for managing and monitoring the performance of the warehouse staff.
- Responsible for timely, accurate and consistent dispatch of stock to all Branches and customs.
- Track and monitoring all purchase orders due for delivery in VL10B,VL06 on SAP and VL02N to ensure all items are cleared before close of business daily.
- Ensure effective stock management through carrying out regular stock takes(perpetual counts) and minimising stock variances.
- Responsible for efficient binning of stock items to ensure easy identification of parts and ultimately reduce customer waiting time.
- Ensure optimum stock levels of spare parts at all times and ensure no zero stock in the A,B,C and D category.
- Ensure achieving 98% service department by having correct stock holding and stock levels at the remote parts store.
- Responsible for monitoring of uncollected special orders in the warehouse daily.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
Education
Diploma In Business Administration -
Phoenix Research Institute.
Lusaka,Zambia Grade Twelve Certificate -
Chunga Secondary School
Lusaka,Zambia 09.2018
Skills
- Positive communication skills
- Incident Reporting
- Logistics Management
- Logistics activities and coordination
- Scheduling expertise
- Dispatcher monitoring
- Dispatch Coordination
- Customer Relations
- Work Order Management
- Schedule Coordination
- Schedule Management
- Dispatching field personnel
- Processing orders
- Monitoring field personnel
- Coordinating urgent deliveries
- Navigation support
- Delivery support
- Driver communication
- Critical thinker
- Improving operations
- Team Work Scheduling
- Effective Communications
- Service Requests
- Dispatch Recordkeeping
- Decision-Making
Accomplishments
- Achieved dispatching two thousand plus pieces, with accuracy and efficiency daily.
- Accomplished stock taking in one day for the first time in the history of Toyota Zambia under my supervision at Nangwenya Branch which was later changed to Cfao mobility.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 82 staff members.
Languages
English
Beginner (A1)
Nyanja
Beginner (A1)
Lozi
Beginner (A1)
Mbunda
Beginner (A1)
Timeline
Dispatch Supervisor
Cfao Mobility
01.2024 - Current
Diploma In Business Administration -
Phoenix Research Institute.
Grade Twelve Certificate -
Chunga Secondary School
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