Gabriel Chulu
First National Bank, FNB
Solwezi
3
years of professional experience
Dynamic and results-driven Sales Consultant with over three years of experience in the banking sector, consistently exceeding sales targets and fostering strong client relationships. Expertise in identifying client needs and delivering tailored financial solutions that drive revenue growth. Recognized for exceptional customer service and effective communication skills, complemented by strong negotiation abilities. Possesses a comprehensive understanding of banking products and services, enabling the provision of valuable insights to clients.
Work History
Sales Consultant
3 Years 10 Months- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Engage with the customers in a professional way as specified in the service standards
- Ensure customer's needs and expectations are understood and solutions provided
- Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
- Convert identified leads into successful sales
- Achieve individual targets as set according to appropriate business area or sales plan
- Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
- Approve, validate, verify, check and authorize Frontline activities
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence sales activities with the specific aim to increase sales efficiencies
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
TELLER
6 Months- Management of Teller cash holding and adherence to limits
- Ensure Branch profitability.
- Management of costs.
- Leads generation.
- Deal with customer inquiries / queries from relevant stakeholders to prevent complaints from escalating.
- Understand the needs and expectations of the customer
- Deal with any customer related enquiries and complaints in a professional manner as specified in the service standards.
- Support the customer complaints management framework through the CARE system and complaints process so as to manage the turnaround time.
- Ensure that any requests from frontline management and staff are processed within SLA
- Adherence to FNB Golden Rules
- Execute activities within risk and compliance requirements
- Error free capture of transactions (deposits, transfers, payments and withdrawals)
- Compliance with internal procedures and processes
- Attend and participate in regular staff meeting, team exercises and carry oneself in a manner that embodies the FNB Culture and inspires others to do the same.
- Actively pursue continuous improvement by setting clear personal development plans and working towards achieving set targets.
- Update Job knowledge by studying bank products and requesting for training when knowledge gaps are identified.
- Achieve competence against all key result areas required.
TELLER (trainee clerk)
3 Months- Perform all cash, cheque and non-cash transactions (transfers).
- Account opening
- Card maintenance
- Migrating accounts
- Reactivate accounts
- Handle all customer queries
- Ordering of cheque books
- Capturing of images and signatures
- Identify opportunities to cross sell various ZANACO products (e.g BANCA, LOANS, INVESTMENT ACCOUNTS ETC).
- Customer Service
Workflow Ambassador
5 Months- Triage customers according to experience and needs
- Assist customers initiate transactions on Workflow Management Solution (WFMS) and explain the benefits.
- Identify opportunities to cross sell various ZANACO products.
- Collect KYC details from customers who fail to perform transactions on WFMS Direct customers to alternate channels in order to decongest the branch
- Spearhead the collection of feedback from customers.
- Queue walking customers to ensure speed of service
- Measure TAT from customers’ entrance to exit and engage.
- Filing the COVID 19 registers recorded everyday
- Account opening using Workflow Management Solution
Map Data Collector
1 Month- Capturing every structure, housing unit and household
- Identify boundaries before starting work every day
- Cover all structures located in isolated places, within the Enumeration Area.
- Making sure that Census Building Numbers are written on the stickers and are affixed on all buildings, on the door, front wall, main gate, etc.
- Ensuring a total confidentiality of filled in questionnaires.
Teacher
2 Months- Teaching
- Lesson plan writing
- Teaching of Co-curricular activities
Cultural Officer
2 Months- Participating in all activities relating to chiefs and traditional affairs
- Record and write reports on the activities and projects undertaken
- Participate in all workshops and trainings conducted by any organization in all chiefdoms under the institution.
- Participated in the workshops conducted by world vision which included the following duties; to engage communities on the forth coming drilling of community boreholes, to sensitize communities on various issues of water and sanitation which also include prevention of water-borne diseases.
- Teach local people during workshops conducted in Tonga.
- Interpret English content to Tonga language.
Education
- Education with Zambian Cultures and Ceremonies
Short Course - Monitoring and Evaluation
Successfully completed a Short Course in Monitoring and Evaluation conducted by School of Education at the University of Zambia.
School Certificate
- Subjects Recorded: Eight
- Subjects Graded Six or Better: Eight
- Examination of November/December 2012
Skills
Strategic sales implementation
Relationship building
Comprehensive understanding of financial products
Exceptional customer service
Negotiation skills
Market analysis
Cross-selling expertise
Team collaboration
Detail-oriented work ethic
Effective time management
Client relationship management
Experience in product and service sales
References
Faith, Masaba, Branch Manager, Faith.Masaba@fnbzambia.co.zm, FNB KALUMBILA BRANCH
Hobbies and Interests
Reading, I love to learn and interacting with people as it falls under my passion as an educator, keen Traveller to discover new places and learning new ideas.
Timeline
TELLER
FNB ZAMBIA
12.2022 - 06.2023Read More
Sales Consultant
First National Bank, FNB
12.2022 - CurrentRead More
TELLER (trainee clerk)
ZANACO MAZABUKA BRANCH
06.2021 - 09.2021Read More
Workflow Ambassador
ZANACO
12.2020 - 05.2021Read More
Map Data Collector
07.2020 - 08.2020Read More
Teacher
Makoye Boarding Secondary School
01.2020 - 03.2020Read More
Cultural Officer
Ministry of Chiefs and Traditional Affairs
01.2019 - 03.2019Read More
University of Zambia
Short Course from Monitoring and Evaluation
Read More
St. Edmunds Secondary School
School Certificate
Read More
University of Zambia
from Education with Zambian Cultures and Ceremonies
Read More