Summary
Overview
Work History
Education
Skills
Accomplishments
inhousetraining
Hobbies
Personal Information
References
Timeline
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Garry Mwamba Chileshe

Garry Mwamba Chileshe

Lusaka,09

Summary

Highly motivated, reliable, and competent collaborator with in-depth knowledge and expertise in the retail and small medium enterprise banking sector. Proven track record of achievements and steadfast focus on fostering robust client relationships. Over seven years of experience as a Relationship Manager, consistently delivering on set targets while actively seeking ways to help employers grow through positivity, marketing strategy for penetrating new markets, support, and a creative mindset. Taking ownership of challenging problems and maintaining high standards is something I pride myself on. Strong desire and passion for continuous professional development, confident in adding value to organizations by ensuring customers and clients receive the best service possible.

Overview

14
14
years of professional experience

Work History

Relationship Manager (Retail Banking and SME'S)

Zanaco
03.2021 - 08.2024
  • Developing and implementation of the retail staff banking proposition
  • Establishing an operating rhythm with internal stakeholders i.e
  • Mid & Large Corporate and Public Sector Banking in order to drive staff banking penetration to our corporate clients as well as Government institutions
  • Identifying opportunities and cultivate profitable relationships with key staff in clients companies
  • Responsible for monitoring, growth of the client portfolio and conducting annual reviews on all on boarded employers in order to ascertain their credit worth
  • Understanding customer needs and develop plans to address them through excellent customer experience

Preferred Banker

Zanaco
04.2016 - 12.2020
  • Relationship management of preferred banking clients in order to increase retention of deposits, investments and assets
  • Accountable for conducting an in-depth analysis of client's present financial position and provide advisory services
  • Perform due diligence at onboarding of preferred clients and adhering to know your customer standards
  • Execution of effective customer contact plan to ensure that their needs are met and the relationship is maintained

ATM Coordinator - Branch and Channel

Zanaco
06.2015 - 06.2018
  • Daily balancing of ATMs, conducting Snap checks and adjusting postilion figures
  • Management of Adjustments on the ATM Returns and Preparation of daily reconciliation summary reports
  • Resolving of branch ATM related disputes

Credit Officer

Zanaco
04.2010 - 05.2015
  • Review loan requests and access clients financial status
  • Evaluate creditworthiness and risks
  • Contact clients to gather financial data and documentation
  • Calculate financial ratios
  • Monitoring of maturity reports

Education

Master - Finance

Copperbelt University
10.2024

Bachelor's Degree - Business Administration

Cavendish University Zambia
11.2021

Bachelor's Degree - Banking and Finance

ICOF Colleges
06.2016

Certificate - Banking and Finance

Zambia Institute of Banking And Financial Services
04.2009

O Level School Certificate -

Temweni High School
06.2005

Skills

  • Client Relationship
  • Management and facilitation
  • Persuasion and negotiation Skills
  • Analytical skills
  • Financial Product Knowledge
  • Business Development and Cross-Selling
  • Relationship building and management
  • Excellent Communication
  • Portfolio Growth
  • Sales proficiency

Accomplishments

  • Helped the Bank increase sales by 33% and positively contributed to a 1 billion profit in Retail Banking.
  • Social media targeted marketing campaigns
  • Implementation of go to market strategies
  • Penetration of new markets through visits, presentations and setting up SME business clinics
  • 2023, Developed a credit analysis model, decreasing default rates to below 3% on Retail loans in Zanaco.
  • 2023, Achieved a portfolio growth, adding 800 million in quality commercial loans.
  • Conceptualized and executed a retention strategy reducing client turnover.

inhousetraining

  • Money Laundering
  • Financial Analysis
  • Customer Service
  • Cashiering
  • Risk analysis

Hobbies

Reading, Travelling and Playing Chess

Personal Information

Gender: Male

References

  • Musonda Kabemba,

        musonda.kabemba@zanaco.co.zm, 

        Head Retail- Distribution,

        0962997773


  • Anne Chitondo,

        anne.chitondo@zanaco.co.zm, 

        Workforce Banking Specialist, 

        0977396810

Timeline

Relationship Manager (Retail Banking and SME'S)

Zanaco
03.2021 - 08.2024

Preferred Banker

Zanaco
04.2016 - 12.2020

ATM Coordinator - Branch and Channel

Zanaco
06.2015 - 06.2018

Credit Officer

Zanaco
04.2010 - 05.2015

Bachelor's Degree - Business Administration

Cavendish University Zambia

O Level School Certificate -

Temweni High School

Master - Finance

Copperbelt University

Bachelor's Degree - Banking and Finance

ICOF Colleges

Certificate - Banking and Finance

Zambia Institute of Banking And Financial Services
Garry Mwamba Chileshe