Computer skills
George Chishimba
Lusaka
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
1
1
Language
Work History
Waiter and Bar Tender
Fairview Hotel
01.2020 - 01.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Improved tender response rates by tailoring proposals to client needs and requirements.
- Secured contracts for company growth through the development of compelling bid submissions.
- Enhanced win rates with thorough research and analysis of competitor strategies.
- Streamlined proposal creation processes, reducing turnaround times and increasing efficiency.
- Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
- Developed persuasive executive summaries, highlighting key strengths and differentiators to set our bids apart from competitors.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
- Optimized resource allocation by prioritizing key opportunities based on potential return on investment.
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Conducted post-award debriefs to identify areas for improvement in subsequent tenders.
- Spearheaded internal training initiatives aimed at promoting best practices in proposal development across the organization.
- Assisted with contract negotiations following successful bids, ensuring favorable terms for both parties involved.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Transformed bid templates to improve readability and presentation, resulting in increased client engagement rates.
- Coordinated with subject matter experts throughout the organization for input on technical aspects of proposals, ensuring accuracy and relevance within each submission.
- Established ongoing monitoring systems for industry trends and market developments, enabling proactive adjustments to our bidding strategy.
- Developed a comprehensive library of reusable content, expediting the proposal creation process and maintaining consistency across all submissions.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Adjusted machines to increase productivity for runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Drilled floors, hung plywood, and applied [Product] to achieve production requirements.
- Oversaw logistics and inventory management for storeroom.
- Reviewed production schedules and streamlined processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Culinary Chef
Fairview Hotel
01.2018 - 12.2019
- Enhanced customer satisfaction by creating visually appealing and delicious dishes using fresh, high-quality ingredients.
- Streamlined kitchen operations for increased efficiency and productivity by implementing innovative organizational systems.
- Developed and executed seasonal menus with a focus on local produce for improved sustainability and farm-to-table dining experience.
- Maintained a clean and safe working environment by adhering to strict sanitation guidelines and training kitchen staff on proper food handling techniques.
- Managed inventory control, reducing food waste and optimizing ingredient usage through careful planning, ordering, and storage practices.
- Improved team performance by providing ongoing mentorship, coaching, and professional development opportunities for culinary staff members.
- Reduced labor costs while maintaining quality standards by evaluating staffing needs and adjusting schedules accordingly.
- Increased restaurant profitability through effective menu pricing strategies based on cost analysis of ingredients, labor, and overhead expenses.
- Elevated guest experiences with creative plating techniques that showcased the artistry of culinary preparations.
- Cultivated positive relationships with vendors for consistent supply chain management ensuring optimal ingredient availability at competitive prices.
- Implemented dietary restriction accommodations within menu offerings to cater to diverse customer needs without compromising taste or presentation quality.
- Achieved consistently high health inspection scores by enforcing rigorous cleanliness protocols throughout all areas of the kitchen workspace.
- Boosted employee morale through recognition programs acknowledging individual achievements, fostering a supportive team-based work culture in the process.
- Modernized traditional recipes by incorporating new cooking techniques that preserved authentic flavors while enhancing overall dish appeal.
- Optimized preparation times during peak service hours by designing workflow systems to maximize efficiency and reduce wait times for customers.
- Contributed to the overall growth of the restaurant''s reputation through consistent, high-quality culinary offerings that exceeded guest expectations.
- Incorporated cost-effective ingredient substitutions in recipes without sacrificing taste or presentation, maintaining profitability during periods of fluctuating market prices.
- Fostered a culture of continuous improvement within the kitchen staff, encouraging open communication and collaboration to identify areas for potential enhancements in menu offerings or operational processes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Cooked memorable dishes that brought new customers into establishment.
- Collaborated with staff members to create meals for large banquets.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Evaluated food products to verify freshness and quality.
- Monitored food production to verify quality and consistency.
- Utilized culinary techniques to create visually appealing dishes.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Modified recipes to accommodate dietary restrictions and allergies.
- Implemented food cost and waste reduction initiatives to save money.
- Participated in food tastings and taste tests.
- Developed close relationships with suppliers to source best ingredients.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Implemented successful cross-marketing strategies such as food and wine pairings.
Education
High School Diploma -
ZITHS
Lusaka, Zambia10.2017
No Degree - Computer And Information Sciences
ST JOSEPH COMMUNITY CENTER
Lusaka, Zambia10.2013
Skills
- Menu Recommendations
- Customer Service
- Safe Food Handling
- Food spoilage prevention
- Order Accuracy
- Order Management
- Guest Relations Management
- Dining area maintenance
- Food safety understanding
- Cash Handling
- Relationship Management
SWIMING AND READING
At my on free time i love swimming and reading to acquire more knowledge
Timeline
Waiter and Bar Tender
Fairview Hotel
01.2020 - 01.2022
Culinary Chef
Fairview Hotel
01.2018 - 12.2019
High School Diploma -
ZITHS
No Degree - Computer And Information Sciences
ST JOSEPH COMMUNITY CENTER
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Availability
monday
tuesday
wednesday
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friday
saturday
sunday
morning
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evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsAdditional Information
Inspired hard working smart man
Software
Interests
To learn more in any opportunity that presents itself before me
Work
Self orientated hardworking man
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