Intern • Sales Assistant
Book World Zambia
11.2022 - 12.2022
- Customer Service: Delivered exceptional customer service by greeting and assisting customers, providing expert product information and recommendations, and efficiently resolving inquiries and complaints.
- Sales: Boosted store revenue through effective promotion and sale of books and related products, expertly handling transactions and payments, and strategically upselling and cross-selling.
- Inventory Management: Ensured optimal inventory levels by stocking shelves, organizing displays, conducting inventory checks, and efficiently receiving and unpacking new shipments.
- Store Maintenance: Maintained a pristine store environment by organizing and upkeeping product displays, and executing engaging promotional displays and marketing materials.
- Administrative Tasks: Streamlined operations by assisting with store opening and closing procedures, maintaining accurate sales records, and managing returns and exchanges.
- Collaboration: Contributed to team success by working collaboratively to achieve sales targets, actively participating in staff meetings and training sessions, and supporting the store manager with various tasks.
- Knowledge Development: Stayed ahead in the industry by staying informed about new book releases and trends, and gaining thorough knowledge of the store's inventory and promotions.
