George Mwenya

1. Operating the card system for card production and make daily report on card production and prospective customers lists to sell the RUBIS CARD.

2. Manage the daily recording, repair, maintenance of the POS machines and daily lesion with customers on post and prepaid regarding accounts and product updates.

3. Ensure and maintains excellent customer service through Card Hotline. Follows up and ensures customers complaints or issues are handled promptly and professionally.

4. Resolving customer and station complaints with the help of the Card Area Sales Manager by providing appropriate solutions.

5. Attend to customer complaints and enquiries through calls and emails.

6. Card Processing, settings configuration, and management of new and existing cards.

7. Monitoring self-registration system

8. POS configuration & monitoring

9. Top up of customer cards and monitoring top up.

10. Recording and Filing customer records i.e., form applications, memos; recons etc.

11. Attend to walk in clients by helping them sign up for the card.

12. Uphold and sustain high safety standards in the portfolio operations in line with the RUBIS ENERGY ZAMBIA safety standard.

13. Participate and manage events to market the company brand and products, Maintain professional relationships with clients, and other external contacts and colleagues. Attend to other functions not covered above by coordinating with retail fuel card customer needs, issues, attends fuel card meetings, retail and commercial meetings, courses and undertakes other duties as assigned by your supervisor.

• Provide technical support to Health Workers in HIV/AIDS data management
• Collect data, completing registers for HIV/AIDS services (ART, PMTCT, VL and HTS registers)
• Compile monthly reports for HIV/AIDS services and submit monthly reports to the Facility Data Manager and the facility respectively
• Perform data entry duties using the Electronic Health Record System (SmartCare) for HIV-positive patients at health facilities offering ART and general clinical care services
• Maintain appointment records for patients on ART and retrieve all files for patients for each clinic day
• Maintain patient diaries for patients in the ART clinic and manage patient flow and similar tasks during the course of each clinic day
• Retrieval of appointment dates for next visitation
• Update the SmartCare database for patients seen on a daily basis
• Update HIV/Care cards for all activities and events for clinic days (where still in use)
• Update events in the applicable registers (e.g
• Pre-ART, Events Register and ART)
• Manage patient files on day to day basis for easy retrieval
• Maintain constant feedback with health facility pharmacy staff on Patients who have collected their drugs in order avoid patients dropping from the Tx Curr
• Enter Viral Load results in SmartCare and file results in client files within 24 hours of receipt
• Ensure that documentation is complete in all HIV related registers
• Provide monthly updates with the Lusaka Province Health Office.

• Demonstrated product usage and features to customers.
• Explained product benefits maximising customer engagement while driving sales.
• Maximised sales, advising customers of promotions and sales.
• Escalated complex complaints to managers for assistance.