Summary
Overview
Work History
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GERALD BRIGHT CHILUFYA

GERALD BRIGHT CHILUFYA

Chingola

Summary

Proactive leader with strengths in communication and collaboration. Results-focused in mobile, fixed plant and crawler equipment professional with strength in meeting the key performance indicators. Quality-driven engineering professional systematic about testing and improving electrical designs. Skillfully prepare specifications and commissioning instructions to optimize user experiences. Detail- oriented, resourceful and conscientious about producing sustainable products. Demonstrated success in building and evaluating mechanical, electrical components of diverse products. Adept at testing materials, checking compliance and conducting thorough inspections. Projects Management Leader with high implementation methodologies both Kaizen and Six Sigma principles Project Planning and Scheduling ( Using Ms. Project and reporting) Equipment operational readiness and optimization. Experienced in real-world, on-site conditions and diverse (Mobile Maintenance/Fixed Plant environments. History of building and maintaining forward-thinking and productive environments focused on teamwork and common objectives. Good organizational, analytical and documentation skills. Highly trained and well-qualified Reliability Engineer, possessing exceptional testing qualifications related to both software and hardware installations. Knowledge in supply chain and procurement systems Strong leader well-versed in team management, site leadership and process integration. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable leader with strong ability in performances. Highly organized, proactive and punctual with team-oriented mentality.

Overview

17
17
years of professional experience

Work History

Mechanical Superintendent

KCM Nchanga Mine Open Pit Project
2023 - Current
  • 57Professional who is responsible for all technical and engineering aspects of their assigned projects
  • Plans, schedules, predicts, and manages all technical tasks of their assigned project to assure accuracy, proper resources, and quality from start to finish.
  • Develop detailed scopes of work for future planned work schedules (weekly, shutdowns, annual plans) that improves resource effectiveness.
  • Develop integrated maintenance schedules of work that optimizes equipment downtime and resource utilization.
  • Develop equipment availability forecasts based upon planned work.
  • Worked effectively with other departments, vendors and regulators to achieve operational objectives.
  • Prepared regular departmental reports detailing mechanical installation, maintenance and repair activities.
  • Implement quality programs, evaluated results and improved service policies to meet changing needs.
  • Provided emergency response to handle urgent breakdowns.
  • Collaborate with leaders and employees to drive necessary change in mechanical operations.
  • Schedule, assign and monitor maintenance programs for mechanical and related systems.
  • Develop standard operating procedures to encourage consistency of work from team members and contractors.
  • Train mechanical department personnel in procedures and safety requirements
  • Report on work progress to manager and incorporated feedback to maintain tight schedules.
  • Delegate team assignments reviewed work and set schedules to maintain optimal coverage of all mechanical needs.
  • Protect workers and general public by enforcing strict safety practices
  • Oversee department budget effectively by tracking expenses and maintaining impeccable records.
  • Maintain adequate inventory of spare parts to prevent critical downtime.
  • Create and maintain daily and weekly reports for upper management.
  • Supervise team of installers and mechanics to complete work on time and to company standards
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Organized ongoing maintenance schedules to boost system performance.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhance customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Optimize supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitor product quality and communicated necessary improvements to site superintendent.
  • Monitor systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Prepare regular departmental reports detailing mechanical installation, maintenance and repair activities.
  • Implemented quality programs, evaluated results and improved service policies to meet changing needs.
  • Provided emergency response to handle urgent breakdowns.
  • Coordinated mechanical repair and maintenance activities for both Maintenance and Aggregate Fixed Plant
  • Collaborated with leaders and employees to drive necessary change in mechanical operations.
  • Scheduled, assigned and monitored maintenance programs for mechanical and related systems.
  • Monitored and motivated employees, tracking and documenting activities, correcting problems and implementing improvement plans to boost quality of mechanical work.
  • Trained mechanical department personnel in procedures and safety requirements.
  • Developed standard operating procedures to encourage consistency of work from team members and contractors.
  • Delegated team assignments reviewed work and set schedules to maintain optimal coverage of all mechanical needs.
  • Reported on work progress to manager and incorporated feedback to maintain tight schedules.
  • Protected workers and general public by enforcing strict safety procedures.
  • Oversaw department budget effectively by tracking expenses and maintaining impeccable records.
  • Maintained adequate inventory of spare parts to prevent critical downtime.
  • Oversaw training and mentoring of team of 60 mechanical service personnel.
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and mechanics to complete work on time and to company standards
  • Managed efficient teams of up to 75 employees.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

Reliability Engineer

Epiroc Zambia
09.2021 - 01.2023
  • Support performance improvement by facilitating build of systems and methods to gather and analyze equipment and process
  • Develop specifications and operating manuals for processing equipment to maintain proper functionality
  • Provide efficient project management by orchestrating operations, devising schedules and reporting status to stakeholders
  • Streamlined special maintenance programs, saving department costs on repairs and labor
  • Automate office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Role in organization reports to Service Manager - Central and
  • East Africa
  • Defect elimination – facilitate root-cause analysis (RCA) and corrective generation to resolve defects and failures, also manage.
  • FMEA process
  • Support performance improvement by facilitating build of systems and methods to gather and analyze equipment and process performance MTBF, AV, MTBS, MTTR, and MTFS etc.
  • Actively participate in identification and implementation of projects that demonstrate working in environment of continuous improvement and supporting OEM groups.
  • Strategy ownership, development and review - facilitate development and refining of controls to manage effects of failure modes and life cycle costing management (LCC)
  • To work as part of reliability focus team member, to act as service provider and to be partner to business unit, in particular group management team.
  • Significant focus of this role is facilitating and creating focus around immediate defect elimination while also applying efforts to long- term improvement requirements.
  • Long Term Planner – Fixed Plant (Crushing & Milling Plants
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives
  • Tracked test reports and failures determined by root cause data trends
  • Reviewed, evaluated, and identified requirements for testability
  • Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points
  • Tested, identified and troubleshot problems with networks
  • Communicated technical information both verbally and in writing in simple terminology
  • Created plans for test method validation using research or field observations
  • Developed comprehensive test plans and workforce breakdown structures for complete systems
  • Researched new developments in testing methods and equipment and made recommendations to improve testing procedures
  • Secured and allocated resources to manage planning and operations in testing cycle
  • Tested hardware and software within sandbox environment prior to release to production
  • Provided technical advice to improve quality of engineering practices
  • Provided solutions to various technical problems of varying scope and complexity
  • Established clear measurable goals and objectives for projects, prioritizing tasks for team members
  • Directed technical personnel in fabrication of testing and test control equipment
  • Engaged internal and external customers during planning and test phases to answer questions
  • Scheduled available resources to conduct assessments and prototype testing
  • Solved hardware and software interface issues to boost system integrity
  • Utilized statistical methods and Six Sigma techniques to conduct experiments, analyze data and perform root cause analysis
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs
  • Conferred with engineers and designers to investigate and solve failure issues
  • Evaluated finished assemblies for compliance with standard procedures and design requirements
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise
  • Created, aligned, and optimized electrical instrumentation and testing equipment
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments
  • Interpreted test information to resolve design-related problems
  • Updated hardware and software platforms by implementing automation and efficiency improvements
  • Attended training committees that wrote training modules for equipment operation and testing
  • Worked to create safe, low-cost and dependable designs
  • Revamped systems and upgraded wiring, PLCs and drives to handle changing needs
  • Interpreted scale drawings of new commissions to determine layout of materials and equipment
  • Estimated numerical length of runs during new service installations
  • Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material
  • Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs
  • Calculated amounts for designing and testing electrical systems and supplied finished costs to customers
  • Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes
  • Implemented operational timelines for service shut-offs to be observed
  • Prepared yearly and technical budgets for electricity projects
  • Used surveying equipment to grade and measure land profiles before installation of electrical systems.
  • Plotted equipment response time and fault range information on graph to determine relay curves.

Long Term Planner

KMP, First Quantum Minerals, Mine
07.2021 - 09.2021
  • Coordinator- Planning/Reliability
  • Oversaw construction, installation and operational testing with attention to functional specifications and industry regulations
  • Maintained regular communication with project team members, leadership teams and stakeholders
  • Partnered with internal and external stakeholders on mining site project planning
  • Reviewed, analyzed and evaluated proposed and active mining projects and advised stakeholders on changes
  • Prepared site plans, floor plans, diagrams and detailed reports for projects
  • Defect Correction
  • Performance Analysis
  • Equipment Functional
  • Improvement
  • Verbal and Written
  • Communication
  • Components and Parts
  • Replacement
  • Coordinated meetings with internal teams, external consultants, contractors and vendors to complete projects
  • Prepared mining project estimates and financial reports for accurate and proactive cost management
  • Created technical reports to drive project implementation and operations
  • Develop detailed scopes of work for future planned work schedules (weekly, shutdowns, annual plans) that improves resource effectiveness
  • Develop integrated maintenance schedules of work that optimizes equipment downtime and resource utilization
  • Develop equipment availability forecasts based upon planned work
  • Develop cost and material forecasts for planned work in CMMS and
  • Budget System
  • Maintain and develop relationships with stakeholders in FQM mining activities, consistent with KMP - FQM Community Relations Policies
  • Calculated and analyzed instrumentation and control system data for process flow sheets
  • Evaluated mining operations and developed solutions to improve productivity
  • Followed environmental regulations when planning and deploying mining projects for natural resource extraction
  • Developed specifications and operating manuals for processing equipment to maintain proper functionality
  • Monitored and evaluated student progress through regular assessments and observations
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives

Planning and Reliability Coordinator

Barrick Gold Corporation
04.2019 - 02.2021
  • Role Reporting to Planning and Reliability Superintendent
  • Equipment under management: Caterpillar Fleet: Loaders: 834, 854K, 988K ,993K,994F and 994K, Dozer: D10T and D11, Graders: 16H, 16M and Grader24, Water Carts: 777F, Dump Trucks: 777F, Lowbed: 777F, ADT: and 740, Excavators: 345GC ,365C and 374K etc.
  • Komatsu Fleet: Dump
  • Trucks: 785-7, Excavators: 700C Bell Fleet: B25B, B40D in both Fuel and
  • Water Bowsers
  • Maintain cross functional demand tracking tool collating all business units with assumed demand inputs Validate type of demand (planned vs unplanned) and convert this into labor demand.
  • Coordinated meetings with internal teams, external consultants, contractors and vendors to complete projects
  • Oversaw construction, installation and operational testing with attention to functional specifications and industry regulations.
  • Prepared and presented production analysis to aid in strategic business decisions.
  • Conducted investigations and calculated mineral and ore reserves to determine feasibility and profitability of proposed mining projects
  • Created technical reports to drive project implementation and operations.
  • Followed environmental regulations when planning and deploying mining projects for natural resource extraction.
  • Build relationships with various business units for accurate data input into centralized planning tool (CMMS)
  • Ensuring visibility of long-term demand for each business unit to enable decision making.
  • Ensuring that all standards procedures and systems for planning and scheduling are followed Identify trends and variances to achieve accurate forecasts.
  • Discuss forward plans with management team Monitor and analyze project effectiveness using qualitative and quantitative tools.
  • Recommend and implement modifications to improve effectiveness and attain project milestones.
  • Plan, coordinate and monitor activities of assigned projects to develop and implement procedures, processes and systems.
  • LOM management up to period of 15 years
  • Performed technical reviews and advised Maintenance Superintendent on mining remediation to maintain compliance.
  • Maintained regular communication with project team members, leadership teams and stakeholders.
  • Developed specifications and operating manuals for processing equipment to maintain proper functionality.
  • Partnered with internal and external stakeholders on mining site project planning.
  • Forecast management for period of 5 years detailing PM's, MMR’s
  • Product OEM improvements and PCR
  • Prepare short and long-term resource allocation plans based on input from all key players and team members.
  • Assistance in budget control Ensure to convey required project data and information to project teams.
  • Prepare and present regular internal and external project reports for management.
  • Evaluate and analyze with team risks and issues compromising project results and develop plans to mitigate them.
  • Gather actual data, update project schedule and develop reliable schedule forecast with support from project team.
  • Xeras Budgeting implementation
  • Served as lead engineer for team of 10 and facilitated project planning and supervision.
  • Prepared site plans, floor plans, diagrams and detailed reports for projects
  • Evaluated mining operations and developed solutions to improve productivity.
  • Prepared mining project estimates and financial reports for accurate and proactive cost management
  • Monitored mine production rates to assess operational effectiveness.

Planning and Reliability Coordinator

First Quantum Minerals LTD, Solwezi
06.2017 - 02.2019
  • Coordinator- Planning/Reliability -(Mobile & Field Operations,
  • Oversaw construction, installation and operational testing with attention to functional specifications and industry regulations.
  • Maintained regular communication with project team members, leadership teams and stakeholders.
  • Partnered with internal and external stakeholders on mining site project planning.
  • Reviewed, analyzed and evaluated proposed and active mining projects and advised stakeholders on changes.
  • Prepared and presented production analysis to aid in strategic business decisions.
  • Prepared site plans, floor plans, diagrams and detailed reports for projects
  • Coordinated meetings with internal teams, external consultants, contractors and vendors to complete projects
  • Prepared mining project estimates and financial reports for accurate and proactive cost management
  • Created technical reports to drive project implementation and operations.
  • Develop detailed scopes of work for future planned work schedules (weekly, shutdowns, annual plans) that improves resource effectiveness.
  • Develop integrated maintenance schedules of work that optimizes equipment downtime and resource utilization.
  • Develop equipment availability forecasts based upon planned work.
  • Develop cost and material forecasts for planned work in CMMS and
  • Budget System
  • Maintain and develop relationships with stakeholders in FQM mining activities, consistent with Trident - FQM Community Relations
  • Policies
  • Calculated and analyzed instrumentation and control system data for process flow sheets.
  • Evaluated mining operations and developed solutions to improve productivity.
  • Followed environmental regulations when planning and deploying mining projects for natural resource extraction.
  • Developed specifications and operating manuals for processing equipment to maintain proper functionality.
  • Provided efficient project management by orchestrating operations, devising schedules and reporting status to stakeholders.
  • Reviewed, resolved and cleared forecasting system exception messages.
  • Developed and presented forecast accuracy and performance reports to identify problems and opportunities and made recommendations for improvements to demand plan.
  • Created demand forecasts to support business planning.
  • Strove to consistently improve monthly forecast accuracy measures at different levels of aggregation.
  • Minimized slow-moving and obsolete inventory through diligent and constant attention to changes.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand.
  • Monitored supplier performance for compliance with contract terms and quality standards.
  • Created and implemented comprehensive supply chain management strategies.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Reduced inventory levels and improved supply chain visibility using strategic initiatives.
  • Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.
  • Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
  • Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
  • Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
  • Devised and maintained up-to-date database of supplier and vendor performance metrics.
  • Applied insights of global economics and marketing to implement pricing strategies and channels.
  • Provided supply chain guidance to team of 20 employees.
  • Reviewed, resolved and cleared forecasting system exception messages
  • Developed and presented forecast accuracy and performance reports to identify problems and opportunities and made recommendations for improvements to demand plan
  • Created demand forecasts to support business planning
  • Strove to consistently improve monthly forecast accuracy measures at different levels of aggregation
  • Minimized slow-moving and obsolete inventory through diligent and constant attention to changes
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory
  • Streamlined inventory management processes to reduce supply chain costs and improve efficiency
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand
  • Monitored supplier performance for compliance with contract terms and quality standards
  • Created and implemented comprehensive supply chain management strategies
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Provided supply chain guidance to team of 15employees
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers
  • Reduced inventory levels and improved supply chain visibility using strategic initiatives
  • Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations
  • Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing
  • Forecasted and managed annual operating budget for every location
  • Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery
  • Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades
  • Devised and maintained up-to-date database of supplier and vendor performance metrics
  • Applied insights of global economics and marketing to implement pricing strategies and channels.
  • Applied insights of global economics and marketing to implement pricing strategies and channels.
  • Applied insights of global economics and marketing to implement pricing strategies and channels

HME MEDIUM TERM PLANNER

First Quantum Minerals Sentinel Mine
06.2016 - 01.2017
  • (LOHT - Komatsu/ Liebherr, Trident Project - Solwezi, Trident FQM, Zambia
  • Reported to Planning and Reliability Coordinator
  • Equipment under management: Komatsu Dump Trucks: HD1500, 860E and 960E, Liebherr - Dump Trucks: T284, FEL P&H L2350 Ancillary
  • Equipment: Komatsu Dozers: 375D and 475, Graders: 825A, Wheel Loaders
  • Front End Loaders, Volvo ADT Fuel Bowsers
  • Defined and evaluated client needs by reviewing work orders and documentation before finalizing designs.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
  • Developed and implemented operations manuals, policies and procedures and maintenance programs schedules.
  • Created cost estimate of preventive maintenance kits for most common logistic items.
  • Streamlined special maintenance programs, saving department costs on repairs and labor.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Planned and executed successful corporate meetings, lunches and special events for large and small groups.
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Liaised with customers, addressed inquiries, and handled meeting requests and answer billing questions to provide outstanding customer care.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
  • Evaluated program performance against expectations.
  • Organized and maintained documents, files and records
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency
  • Coordinated with Maintenance Coordinator to evaluate work orders, create cost estimates and determine materials needed for projects
  • Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders
  • Develop, implement and maintain safe work procedures and promote high safety and health awareness.
  • Promote and comply with FQM.
  • Occupational Health & Safety Policy.
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables
  • Worked directly with production personnel to resolve production scheduling issues and conflicts
  • Developed comprehensive plans for large-scale projects that involved coordinating multiple teams
  • Prioritized schedules to meet project goals and overall customer satisfaction
  • Monitored and tracked progress of projects using Gantt charts and project management software
  • Established project goals and objectives by reviewing project initiatives in line with company requirements
  • Analyzed financial aid applications to determine need and devise appropriate financial packages
  • Recognized potential issues with inventory and quality control and engineered changes
  • Facilitated presentation and recommendation of services by optimizing client relationships
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners
  • Formulated pre-material forecasts valued in excess of $5.5Mannually
  • Identified appropriate marketing channels and target customers for campaigns
  • Created customized marketing materials to increase product awareness
  • Wrote engaging and successful marketing, advertising, and website copy
  • Researched and evaluated potential new markets and products
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts
  • Generated reports to support development and implementation of marketing plans
  • Conducted primary and secondary research to better understand customer needs and behaviors
  • Tracked key performance indicators to measure success of campaigns
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions
  • Collaborated with cross-functional teams to develop and implement market research strategies
  • Managed campaigns for various clients that consistently exceeded sales goals
  • Established and managed relationships with external data providers and research vendors
  • Tracked key metrics and developed spreadsheets and data models
  • Assembled reports and presentations to share insights and recommendations with stakeholders
  • Utilized specialized software to capture and process data
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers
  • Used various market research tools and techniques to gather, analyze and interpret data
  • Created and distributed surveys for data collection and analysis
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews
  • Developed questionnaires and facilitated focus group discussions
  • Devised data visualization dashboards to make complex data more accessible to stakeholders

Customer Support and Centre Manager

Sandvik Mining
12.2012 - 03.2015
  • Construction - Kitwe, Zambia
  • Reporting to Business Line Manager-Central Africa
  • Supported senior leadership by delivering performance status and performance reports for continuous improvement
  • Scheduled appointments to meet customer needs and resolve key concerns.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Worked collaboratively with cross-functional teams to support accounting processes and decrease financial discrepancies.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Spearheaded successful customer service division through strategic planning and analysis.
  • Created operational protocols and customer service processes to improve staff performance.
  • Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction
  • Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures
  • Drove customer escalations to resolution by engaging directly with clients
  • Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction
  • Develop sales and service plan for designated accounts and territory-
  • Central Africa
  • Develops strong links, together with local sales resources, with strategic key customers and to establish long term relationships
  • Maintains close contact with production team, marketing team and relative internal departments to ensure highest level of customer satisfaction and internal profitability
  • Monitor and analyses sales activities against product account targets and provides timely feed-back to manager regarding growth development and performance
  • Assess customer's total potential for SMC products
  • Perform gap analysis by customer and site based on product population's potential spec versus actual spend ,prioritize these and determine action plan by customer site
  • Providing customers with back order reports, with accurate due dates for outstanding items
  • Developing good working relationships with internal/external customers
  • Revised department schedules to maximize coverage during peak hours
  • Supported senior leadership by delivering sales status and performance reports for continuous improvement
  • Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques
  • Ensure all items delivered to Customers on Delivery notes are closed by raising quote and Customers send approved Purchase Order
  • Carry out resolution of technical queries from/with SMC global Technical.
  • Ensure non-conformances are raised on wrong component deliveries.
  • Ensure all technical queries from customers are resolved in reduced timeframe.
  • Liaise with Inventory Controller on major components basing on
  • Customers projections
  • Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 85%
  • Maximized productivity by supervising, mentoring and scheduling team of 105 customer support personnel to meet organizational and operational objectives.
  • Managed department call volume of 78 calls per day and coordinated department schedules to maximize coverage during peak hours
  • Solved database and pricing issues to reduce company expenditures 35%

Site Manager

Sandvik Mining and Construction Co
01.2010 - 12.2012
  • Reporting to the Project Manager
  • Equipment on Service Contracts:
  • TOR0 6 /LH 307 WITH BENZ OM906LA
  • ENGINES TOR0 7 /LH 410 WITH BENZ OM926LA ENGINES TORO 400 E (ELECTRIC LOADERS) TORO 400 D (DIESEL LOADERS) WITH DEUTZ ENGINES
  • EJC 417 DUMP TRUCK WITH DETRIOT 40 SERIES ENGINE
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture
  • Treated associates with fairness and respect, providing recognition of accomplishments
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars
  • Strengthened product branding initiatives and coordinated effective marketing campaigns
  • Delegated work to staff, setting priorities and goals
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Oversaw all daily office operations and equipment maintenance
  • Created weekly and monthly reports and presentations for management team
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
  • Maintained records and logs of work performed and materials and equipment used
  • Inspected cleanliness of common areas and offices
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites
  • Assumed responsibility for personnel deployed to work site
  • Resolved issues between employees and customers using company policies
  • Complied with safe operating practices and assessed operational procedures against best practices
  • Coordinated site investigations, documented issues, and escalated to executive teams
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Monitored, coached, and supervised team of 80 employees in 2 year
  • Coordinated with local building inspectors to verify compliance with all building codes and regulations
  • Managed site development with assistance from civil engineers and complied with city and county ordinances
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Established team priorities, maintained schedules and monitored performance
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Defined clear targets and objectives and communicated to other team members
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Launched quality assurance practices for each phase of development
  • Developed detailed plans based on broad guidance and direction
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Monitored, coached, and supervised team of 80 employees in 2 year
  • Monitored, coached, and supervised team of [Number] employees in [year]
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Managed senior-level personnel working in marketing and sales capacities
  • Interviewed, hired, and trained new workers
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Created weekly and monthly reports and presentations for management team.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Maintained records and logs of work performed and materials and equipment used.
  • Inspected cleanliness of common areas and offices.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Assumed responsibility for personnel deployed to work site.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Resolved issues between employees and customers using company policies.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated with local building inspectors to verify compliance with all building codes and regulations.
  • Monitored, coached, and supervised team of [Number] employees in [year].
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Assistant Site Manager/Planning Leader

Sandvik Mining And Construction
01.2009 - 12.2012
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Role reporting to Service Manager
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
  • Utilized automated systems to manage and track customer inquiries through to completion.
  • Managed customer system updates, informing clients of installation progress stages.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Handled highly sensitive and confidential material
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Defined clear targets and objectives and communicated to other team members
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Developed detailed plans based on broad guidance and direction
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Managed senior-level personnel working in marketing and sales capacities.
  • Verified parts to comply with set specifications and quality standards.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established relationships with internal customers and functional managers.
  • Planned, directed and monitored operational and tactical team activities.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Verified parts to comply with set specifications and quality standards
  • Planned, directed and monitored operational and tactical team activities
  • Established relationships with internal customers and functional managers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Established relationships with internal customers and functional managers.
  • Established relationships with internal customers and functional managers
  • identified and managed risk, complied with guidelines and satisfied requirements

Field - Technical Support Supervisor

Sandvik Mining and Construction Co
01.2010 - 03.2012
  • Service Manager
  • To support Customers on following Sandvik Mining and Construction Equipment
  • Commissioning and Warranty management
  • Load Haul and Dump Applications: ( TORO AND
  • Configured hardware and granted system permissions to new employees
  • Explained security measures in simple terminology to help users understand malware and phishing threats
  • Promoted efficiency among departments with prompt resolution of system issues
  • Responded promptly to incoming sales leads and requests for technical support
  • Identified potential sales and cross-selling opportunities and informed supervisor
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Oversaw development and implementation of improvements to support and network operations
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth
  • Communicated regularly with customers concerning data exchange and technology integration
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks
  • Managed high levels of call flow and responded to meet technical support needs
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to 62 technical support needs
  • Researched product and issue resolution tactics to address customer concerns
  • Assisted with updating technical support best practices for use by team
  • Translated complex technical issues into digestible language for non-technical users
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Monitored systems in operation and quickly troubleshot errors
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Documented support interactions for future reference
  • Used ticketing systems to manage and process support actions and requests
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Managed high levels of call flow and responded to [Type] technical support needs

Product Support Supervisor

Sandvik Mining and Construction Co
01.2007 - 12.2009
  • Expert
  • Maintenance Planning on the following Surface Drill Rigs: Down the Hole - D45 KS Drill Tech, Top the Hole Pantera 1500
  • Built and maintained cooperative relationships with regulatory professionals
  • Devised and oversaw quality control standards, assessed regulatory compliance and optimized mechanical service plans
  • Implemented continuous improvements to control costs and increase quality
  • Coordinated project priorities, budgets, schedules and staffing assignments
  • Planned and scheduled workforce for efficient utilization of employees
  • Evaluated machinery and equipment for proper functionality
  • Prepared team and maintenance schedules, assigned work and reviewed performance
  • Trained, motivated and directed employees to adhere to safe work methods
  • Oversaw predictive and preventive maintenance of equipment
  • Rendered technical expertise through analysis and evaluation of design problems
  • Responded to critical breakdowns and directed team response
  • Supervised facility maintenance operations within approved schedules and budgets
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill
  • Monitored employee work levels and optimized performance with strategic approaches
  • Investigated accidents and injuries, preparing reports on findings
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel
  • Delivered positive reinforcement and constructive criticism for employee work efforts
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets
  • Inspected completed work to assess quality and identify skill gaps
  • Researched and provided timely resolution to service discrepancies
  • Established and enforced clear safety policies to protect workers from injury
  • Coordinated efficient maintenance schedules to keep systems running at peak levels
  • Troubleshot and performed testing to keep telephone and data lines functioning properly
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Determined customers' needs and desires by specifying research needed to obtain market information
  • Determined product pricing by utilizing market research data, reviewing production and sales costs and anticipating volume
  • Assessed product market data by calling on customers with field salespeople and evaluating sales call results
  • Brought new products to market by analyzing proposed product requirements and product development programs, preparing return-on-investment analysis and establishing time schedules
  • Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis
  • Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules
  • Managed and coordinated new releases and distribution of [Product or Service]
  • Introduced and marketed new products by developing time-integrated plans with sales, advertising and production
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Monitored front areas so that questions could be promptly addressed
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Kept high average of performance evaluations
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Completed bi-weekly payroll for [Number] employees
  • Interceded between employees during arguments and diffused tense situations
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
  • Organized spaces, materials and catering support for internal and client-focused meetings
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs
  • Organized meetings for executives and coordinated availability of conference rooms for participants
  • Trained team members on new hotel services and products to support promotional efforts
  • Conducted ongoing reviews of program financial systems to assess cost control measures
  • Maintained product management staff by recruiting, selecting, orienting and training [Number] employees
  • Obtained product market share by working with sales directors to develop product sales strategies

Education

MBA - Project Management

Information And Communications University
Korea
12.2019

Associate of Arts - CIMA

CIMA
United Kingdom

High School Diploma - Computer Information Technology

University of Zambia
Lusaka Zambia
12.2005

High School Diploma -

Northern Technical College, HER Engineering
Copperbelt Zambia
12.2000

Skills

  • Parts Procurement
  • MS Project Professional
  • Planning and Scheduling
  • Customer Service
  • Resource Estimates
  • Problem-Solving
  • Projects Management
  • Budget Estimation
  • Records Compilation and
  • Maintenance
  • Cost and Material
  • Equipment Heathy Management
  • Reliability and Asset Management
  • Budgeting using Tools ( XERAS)
  • Pronto Expert
  • SAP
  • High Analytical Skills
  • Operational Readiness and Excellence
  • Project Planning & Scheduling
  • RCA Maintenance
  • Supervision and Management
  • Agile Methodologies
  • Test Management Tools
  • Equipment Operation
  • Documentation and
  • Reporting
  • Maintenance and Repair
  • Attention to Detail
  • Auditing Procedures
  • Equipment and Component
  • Selection
  • Root Cause Analysis
  • Performance Improvements
  • Develop cost and material forecasts for planned work in CMMS and
  • Budget System
  • Defect elimination – facilitate root-cause analysis (RCA) and
  • Corrective generation to resolve defects and failures, also manage
  • FMAEA high methodologies
  • LANGUAGES
  • English: First Language, Bemba, Swahili
  • Parts Replacement
  • Proper Parts Storage
  • Cost Control Improvements
  • Safety Meeting Leadership
  • Hand Tools
  • Quality Assurance Standards
  • Heavy Equipment Operation
  • Underground Mining
  • Issue Assessments
  • Safety Processes
  • Workforce Efficiency
  • Mechanical Testing
  • Mechanical Systems
  • Mechanical Engineering
  • Quality Control Programs
  • Hand and Power Tools
  • Servicing Mechanical Equipment
  • Pistons and Parts Cleaning
  • Mechanical Measurements
  • Diagnostic Procedures
  • Wiring Systems
  • Standard Operating Procedures Understanding
  • Professional Relationships
  • Maintaining Clean Work Areas
  • Name of Standard Compliance
  • Safe Work Methods
  • Detailed Instruction
  • Customer Satisfaction
  • Equipment Commissioning
  • Inspection Management
  • Daily Logs
  • Pneumatic Systems
  • Job Site Supervision
  • Corrective Actions
  • Efficiency Improvement
  • Safety Training
  • Industry Trends
  • Predictive and Preventive Maintenance
  • Service Quality
  • Constructive Feedback
  • Materials Requisition
  • Daily Progress Reports
  • Vehicle Disposition
  • Loss Prevention Strategies
  • Safety Management
  • Contractual Obligations
  • Daily Facility Operations
  • Machine Operations
  • Local Government
  • Business Operations
  • Hydraulic Pumps
  • Production Targets
  • Production Schedule Maintenance
  • Quality Production
  • Maintenance Coordination
  • Process Improvement Initiatives
  • Project Commissioning
  • Employee Mentoring
  • Repair Work
  • Mechanical Operations Principles
  • Technical Documentation
  • Vendor Contracts
  • Plant Shut Down Procedures
  • Safety Policies and Procedures
  • Safety Rules Regulations
  • On-Time Project Delivery
  • Annual Evaluations
  • Issue Resolution
  • Scheduled Maintenance
  • Safety Planning
  • Feeding Pumps
  • Electrical Systems Inspections
  • Plant Operations
  • Inventory Audits
  • Product and Service Sales
  • Continuous Improvement Projects
  • Delegating Work Assignments
  • Coordinate Work
  • Lockout and Tagout Procedures
  • Project Deadlines
  • Adaptability and Flexibility
  • Analytical and Critical Thinking
  • Accurate and Precise
  • Fabrication
  • Testing Devices

Accomplishments

  • Microsoft Packages/Models ( Ms Project 2022 , Advanced Excel, Word
  • Outlook , PowerPoint , Microsoft 365)
  • Created highly effective new program that significantly impacted efficiency and improved operations
  • Developed a test result database to improve the accuracy and efficiency of analysis and reporting
  • OEM trained both at Regional and Global level
  • LICENCES AND HONORS
  • Certifications:
  • Engineering Institute of Zambia
  • Engineering Practicing License (ERB)
  • ERP Systems: Pronto version 600 - 740 series
  • ERP Maximo – Swedish Package
  • ERP SAP
  • PMP/Princes2 certifications in progress
  • Site Reliability Engineering
  • Planning and Scheduling
  • CERTIFICATES
  • Soft Trainings with no Expiry date
  • Business Analysis for Project Managers - April 2022
  • Operational Excellence Foundation - April 2022
  • Problem Solving Techniques - April 2022
  • Root Cause Analysis: Getting to the Root of Business Problems - April
  • Solving Business Problems - April 2022
  • Think Like a Lawyer to Make Decisions and solve Problems - April 2022
  • Power BI with Excel 2019
  • Change Management: Roadmap to Execution - Feb 2022
  • Collaborative Designs: Process and Efficiency - Feb 2022
  • Key account Management - April 2022
  • Project Management Foundations: Procurement – March 2022
  • Project Management Foundations: Quality – March 2022
  • Project Management for Designers – March 2022
  • Leading Projects - Feb 2022
  • Project Management for Designers - Feb 2022
  • Think Like a Lawyer to Make Decisions and Solve Problems – April 2022
  • Certified Maintenance and Reliability Professionals ( CMRP) -Jan 2022
  • Business Process Improvement – May 2022
  • Cert Prep: PMI Agile Certified Practitioner (PMI-ACP) - May 2022
  • Coaching Skills for Leaders and Managers – May 2022
  • Driving Measurable, Sustainable Change – May 2022
  • Excel Essential Training (Office 365/Microsoft 365) – May 2022
  • Leading and Motivating People with Different Personalities – May 2022
  • Lean Six Sigma: Analyze, Improve, and Control Tools – May 2022
  • Lean Six Sigma: Define and Measure Tools – May 2022
  • SAP ERP Essential Training – May 2022
  • Six Sigma: Black Belt – May 2022
  • Six Sigma Green Belt (CSSGB) – May 2022
  • Tableau for Data Scientists – May 2022
  • Market Research: B2B – June 2022
  • Transitioning from Manager to Leader – June 2022
  • Business Intelligence for Consultants – July 2022
  • Data Analytics: Graph Analytics – July 2022
  • Digital Strategy – July 2022
  • Managing Project Stakeholders – January 2022
  • Economics for Business Leaders – July 2022
  • Economic Development Finance Professional (HDFP) – July 2022
  • Finance Strategies for Business Leaders – July 2022
  • Technical Product Management – July 2022
  • People Analytics – July 2022
  • ERP Systems: Pronto version 600 - 740 series

Affiliations

  • Association of Information Technology Professionals

Languages

English
Native language
English
Beginner
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Reliability Engineer

Epiroc Zambia
09.2021 - 01.2023

Long Term Planner

KMP, First Quantum Minerals, Mine
07.2021 - 09.2021

Planning and Reliability Coordinator

Barrick Gold Corporation
04.2019 - 02.2021

Planning and Reliability Coordinator

First Quantum Minerals LTD, Solwezi
06.2017 - 02.2019

HME MEDIUM TERM PLANNER

First Quantum Minerals Sentinel Mine
06.2016 - 01.2017

Customer Support and Centre Manager

Sandvik Mining
12.2012 - 03.2015

Field - Technical Support Supervisor

Sandvik Mining and Construction Co
01.2010 - 03.2012

Site Manager

Sandvik Mining and Construction Co
01.2010 - 12.2012

Assistant Site Manager/Planning Leader

Sandvik Mining And Construction
01.2009 - 12.2012

Product Support Supervisor

Sandvik Mining and Construction Co
01.2007 - 12.2009

Mechanical Superintendent

KCM Nchanga Mine Open Pit Project
2023 - Current

MBA - Project Management

Information And Communications University

Associate of Arts - CIMA

CIMA

High School Diploma - Computer Information Technology

University of Zambia

High School Diploma -

Northern Technical College, HER Engineering

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