Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
GETRUDE TEMBO

GETRUDE TEMBO

Lusaka

Summary

Telemarketing professional with strong history of driving team performance and optimizing customer interactions. Proven ability to adapt to changing market conditions and deliver consistent results. Focused on collaborative efforts and achieving organizational goals through effective communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Telemarketing

Airtel Zambia
08.2024 - Current
  • Telemarketing making outbound calls
  • Report writing
  • Making telecalling scripts
  • Trained new telemarketing operators on company policies, procedures, and best practices.
  • Fostered a positive work environment that inspired teamwork and collaboration among telemarketing staff members.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Provided ongoing training to telemarketing staff, ensuring consistent adherence to company policies and procedures.
  • Ensured compliance with all federal regulations governing telemarketing activities, mitigating risk and maintaining company reputation.
  • Increased sales performance by implementing effective telemarketing strategies and techniques.
  • Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
  • Provided constructive feedback on telemarketing scripts and processes leading to more effective engagements with potential clients.

Senior Teacher

JACK OSWALD SECONDARY
06.2020 - 06.2023
  • Teacher of English, Commerce, history and Civic Education
  • Key contributions
  • Report writing
  • Managerial works
  • Team organization

Call center agent

TAMANGA EXPRESS
05.2019 - 01.2020
  • Successfully led a team of 15 employees
  • Accounts management
  • Customer service care

Teacher

MONEZ SCHOOL
06.2018 - 09.2018
  • Teacher at the lower primary section for grade six and seven
  • Key contributions
  • Librarian
  • Guidance teacher

Teacher of English and History

CHIPATA CHIPIKULA PRIMARY SCHOOL
03.2017 - 06.2017

Sales representative

TRACYS DESIGNS
01.2015 - 07.2016
  • Key contributions
  • Stock taking
  • Cashier
  • Accounts management

Education

Diploma - Secondary Teaching, Social Sciences, English Major

Fairview College of Education
09.2019

Certificate - O Levels

Lusaka Highschool
10.2014

Skills

  • Attentive to detail and computational errors; efficient with time constraints, ensuring timelines without lessening accuracy and thoroughness
  • Endowed with a helpful approach and positive attitude as well as solid know-how of recording transactions promptly and in compliance with the laid down procedure and guidelines
  • Excellent oral and written communication skills with strong interpersonal and analytical skills
  • Quick and keen to learn with passion for exceptional service delivery
  • Stress toleration; able to make effective judgments and problem-solving skills
  • In;
  • 1 MS Word and Excel
  • 2 Research and report writing skills

Websites

References

Michel, Mvula, College Principle, +260955210769, Fairview College of Education, PO BOX 7770A, Lusaka, Zambia

Timeline

Telemarketing

Airtel Zambia
08.2024 - Current

Senior Teacher

JACK OSWALD SECONDARY
06.2020 - 06.2023

Call center agent

TAMANGA EXPRESS
05.2019 - 01.2020

Teacher

MONEZ SCHOOL
06.2018 - 09.2018

Teacher of English and History

CHIPATA CHIPIKULA PRIMARY SCHOOL
03.2017 - 06.2017

Sales representative

TRACYS DESIGNS
01.2015 - 07.2016

Diploma - Secondary Teaching, Social Sciences, English Major

Fairview College of Education

Certificate - O Levels

Lusaka Highschool

Similar Profiles

CREATE PROFILE
GETRUDE TEMBO