GETRUDE TEMBO
Lusaka
Summary
Telemarketing professional with strong history of driving team performance and optimizing customer interactions. Proven ability to adapt to changing market conditions and deliver consistent results. Focused on collaborative efforts and achieving organizational goals through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Telemarketing
Airtel Zambia
08.2024 - Current
- Telemarketing making outbound calls
- Report writing
- Making telecalling scripts
- Trained new telemarketing operators on company policies, procedures, and best practices.
- Fostered a positive work environment that inspired teamwork and collaboration among telemarketing staff members.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Provided ongoing training to telemarketing staff, ensuring consistent adherence to company policies and procedures.
- Ensured compliance with all federal regulations governing telemarketing activities, mitigating risk and maintaining company reputation.
- Increased sales performance by implementing effective telemarketing strategies and techniques.
- Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
- Provided constructive feedback on telemarketing scripts and processes leading to more effective engagements with potential clients.
Senior Teacher
JACK OSWALD SECONDARY
06.2020 - 06.2023
- Teacher of English, Commerce, history and Civic Education
- Key contributions
- Report writing
- Managerial works
- Team organization
Call center agent
TAMANGA EXPRESS
05.2019 - 01.2020
- Successfully led a team of 15 employees
- Accounts management
- Customer service care
Teacher
MONEZ SCHOOL
06.2018 - 09.2018
- Teacher at the lower primary section for grade six and seven
- Key contributions
- Librarian
- Guidance teacher
Teacher of English and History
CHIPATA CHIPIKULA PRIMARY SCHOOL
03.2017 - 06.2017
Sales representative
TRACYS DESIGNS
01.2015 - 07.2016
- Key contributions
- Stock taking
- Cashier
- Accounts management
Education
Diploma - Secondary Teaching, Social Sciences, English Major
Fairview College of Education
09.2019
Certificate - O Levels
Lusaka Highschool
10.2014
Skills
- Attentive to detail and computational errors; efficient with time constraints, ensuring timelines without lessening accuracy and thoroughness
- Endowed with a helpful approach and positive attitude as well as solid know-how of recording transactions promptly and in compliance with the laid down procedure and guidelines
- Excellent oral and written communication skills with strong interpersonal and analytical skills
- Quick and keen to learn with passion for exceptional service delivery
- Stress toleration; able to make effective judgments and problem-solving skills
- In;
- 1 MS Word and Excel
- 2 Research and report writing skills
Websites
References
Michel, Mvula, College Principle, +260955210769, Fairview College of Education, PO BOX 7770A, Lusaka, Zambia
Timeline
Telemarketing
Airtel Zambia
08.2024 - Current
Senior Teacher
JACK OSWALD SECONDARY
06.2020 - 06.2023
Call center agent
TAMANGA EXPRESS
05.2019 - 01.2020
Teacher
MONEZ SCHOOL
06.2018 - 09.2018
Teacher of English and History
CHIPATA CHIPIKULA PRIMARY SCHOOL
03.2017 - 06.2017
Sales representative
TRACYS DESIGNS
01.2015 - 07.2016
Diploma - Secondary Teaching, Social Sciences, English Major
Fairview College of Education
Certificate - O Levels
Lusaka Highschool
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