Gideon Walichupa
Lusaka
Summary
Dynamic and results-driven professional with a strong foundation in proactive leadership and market intelligence. Demonstrates expertise in customer retention techniques, sales negotiation, and motivating sales teams to achieve targets. Skilled in lead generation techniques and communication proficiency, fostering a collaborative team environment. Committed to leveraging these skills to drive business growth and enhance market presence.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work history
Director of sales and marketing
Lifted Factory Limited and Radiant Hygiene Limited
Lusaka, Zambia
11.2020 - Current
- Streamlined marketing campaigns for improved customer engagement.
- Devised pricing strategies which boosted profitability without sacrificing quality.
- Led a team of sales and marketing professionals to achieve business targets.
- Negotiated high-value contracts to secure profitable deals.
- Improved market position through competitive analysis and strategy implementation.
- Leveraged existing client relationships to secure new clients, sales and marketing opportunities.
- Monitored and reported on competitor activity, analysing products, performance and sales.
Administrative officer
Gospel Envoys Church
Lusaka, zambia
01.2020 - 01.2026
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Handled confidential documents with utmost care; ensured data security at all times.
- Facilitated increased team collaboration with effective interpersonal skills.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Offered administrative support to the management team resulting in enhanced operations.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Provided excellent customer service for improved client satisfaction.
- Improved file management system through systematic categorisation and labelling practices.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Maintained a clean, organised workspace; improved productivity levels.
- Organised monthly reports to maintain record accuracy.
- Prioritised tasks for timely completion of projects.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Managed queries in person, by phone and via email with exceptional customer care.
Lecturer in mathematics
Nkana Academic College of Education
Kitwe, Zambia
01.2018 - 12.2019
- Attended department meetings regularly, contributing valuable input towards policy decisions.
- Collaborated with colleagues on curriculum development, enhancing the overall study programme.
- Prepared comprehensive lesson plans for enhanced knowledge transfer.
- Maintained up-to-date knowledge in field by attending relevant professional seminars and workshops.
- Prioritised individual student needs whilst planning coursework and assignments, ensuring unique learning paths for all pupils.
- Implemented new methods of instruction to deliver complex mathematical concepts effectively.
- Engaged students through interactive class activities to promote active learning.
- Developed innovative teaching materials, improving student engagement levels significantly.
- Encouraged critical thinking in students by presenting challenging problem sets and scenarios.
Sales representative
Skyprint Zambia
Ndola, Zambia
03.2009 - 12.2009
- Optimised sales presentations using persuasive communication techniques.
- Fostered strong customer relationships through exceptional service.
- Maintained thorough records of all sales activities to ensure transparency.
- Pioneered innovative sales strategies for increased market penetration.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
Education
Master of Business Administration - Strategic Management
University of Zambia
Zambia 05.2025 -
Bachelor of Science - Mathematics education
Copperbelt University
Zambia 01.2010 - 11.2018
Skills
- Proactive leadership
- Market intelligence
- Customer retention techniques
- Sales negotiation
- Sales team motivation
- Lead generation techniques
- Communication proficiency
- Team player
Accomplishments
Certificates of participation in over three (3) personal development programs facilitated by Dr. Choolwe M Choolwe under Success Practitioners.
Timeline
Master of Business Administration - Strategic Management
University of Zambia
05.2025 -
Director of sales and marketing
Lifted Factory Limited and Radiant Hygiene Limited
11.2020 - Current
Administrative officer
Gospel Envoys Church
01.2020 - 01.2026
Lecturer in mathematics
Nkana Academic College of Education
01.2018 - 12.2019
Bachelor of Science - Mathematics education
Copperbelt University
01.2010 - 11.2018
Sales representative
Skyprint Zambia
03.2009 - 12.2009