GIFT DAKA
Lusaka
Summary
Results-driven Technical Support Engineer with a proven track record at DICE LABS INNOVATION, excelling in technical troubleshooting and enhancing customer satisfaction. Adept at problem-solving and implementing preventive measures, I streamline IT processes and ensure data security, demonstrating strong communication skills and attention to detail in every project.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
DICE LABS INNOVATION
08.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Information Technology Specialist (Part Time)
Simba Oil Limited
01.2023 - 03.2024
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
Database Assistant (intern)
MAFKEN FM
06.2021 - 12.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Deployed and decommissioned environments for multi or single applications.
- Performed regular backups to ensure data security and prevent potential loss of information.
- Assisted in data entry tasks for accurate and timely information storage.
Data Entry Clerk
Mopani Copper Mines
02.2019 - 03.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Bachelor of Science - Computer Engineering
DMI ST.EUEGENE UNIVERSITY
Lusaka06-2025
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Communication
- Attention to detail
- Team player
Certification
DATA ENTRY,
INFORMATION SECURITY,
MICROSOFT AI FUNDAMENTALS,
BUILDING WITH AI
REFEREES
NICHOLAS M.S CHILEMBO CHIEF OPERATIONS OFFICER (COO) DICE LABS +260 0978824041
ANNA M'HANGO SUPERVISOR SIMBA OIL LIMITED +260 0976542144
EDWIN BANDA IT ADMIN MOPANI COPPER MINES +260 0971653967
Timeline
Technical Support Engineer
DICE LABS INNOVATION
08.2024 - Current
Information Technology Specialist (Part Time)
Simba Oil Limited
01.2023 - 03.2024
Database Assistant (intern)
MAFKEN FM
06.2021 - 12.2021
Data Entry Clerk
Mopani Copper Mines
02.2019 - 03.2020
Bachelor of Science - Computer Engineering
DMI ST.EUEGENE UNIVERSITY
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