Gift Nawa Musipili
Lusaka,09
Summary
Personable and deadline- driven Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude. Ambitious kitchen worker, eager to build a career in the industry by working from the ground up to learn all kitchen tasks. Diligent, responsible and punctual with a solid understanding of cleaning, sanitation, restocking, and other tasks. Diligent about keeping dishes and utensils clean and organized for customer use, maximizing safety and team efficiency with hard work and attention to detail. Well-organized and focused with good time management and multitasking abilities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Head Waiter
Twalumba Resort
Lusaka, Zambia
08.2021 - Current
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills
- Verified guest information and payment options ensuring accuracy and completeness
- Suggested amenities suited to clients' needs
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Trainee new waiters and monitor there progress.
- Allocate service staff on the floor.
- Set up and broke down service areas for special functions, including buffets, banquets, and barbecues
Waiter
Cubana pub and grill
Lusaka, zambia
08.2020 - 08.2021
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
Front Office Trainee
Intercontinental Hotel
Lusaka
08.2017 - 12.2017
- Department (business center, call center, airport representative, guest service agent, reservation)
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed all front desk operations for the busy high-volume hotel.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Set guest and group reservations and processed check-ins and check-outs.
- Managed customer complaints and rectified issues to complete satisfaction.
- Input customer data using Opera full services software and made immediate updates to reflect room changes.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Secured guest valuables in main safe or individual boxes.
- Reserved guest rooms over the phone, in person and via computer for travelers and provided confirmations
Administrative HR assistant
Intercontinental Hotel Lusaka
12.2016 - 08.2017
- Maintain polite and professional communication via phone, e-mail, and mail
- Anticipate the needs of others in order to ensure their seamless and positive experience
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Set up and maintained physical and electronic filing systems
- Answered phones to direct callers, schedule appointments and provide general office information
- Handled and processed confidential patient information
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Kitchen Steward
Intercontinental Hotel Lusaka
11.2014 - 12.2016
- Performed basic cleaning and upkeep duties, including vacuuming, dusting, sanitizing countertops and mopping
- Polished utensils and transported food supplies such as canned foods, meats, fruits, and vegetables
- Washed dishware, cutlery, and glasses by hand or machine
- Operated pot-washing machinery and maintained a hygienic work environment
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats
- Sprayed all racked items with hot water to loosen and remove food residue
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment, and displays
- Scraped and pre-rinsed food from dirty dishes and place items in the dishwashing machines
- Washed pots, pans and trays by hand and using an industrial washing machine
- Cleaned, sanitized and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly
- Maintained clean and well-organized kitchen areas to promote efficiency
- Wiped down and sanitized food preparation areas using dishcloths, hot water, and cleaning products
- Washed work area tables, walls, refrigerator equipment, cooking equipment, and floors to keep sanitized kitchen
Education
school - Certificate
Libala High
Lusaka 01.2012 - 11.2014
School Certificate Grade 9
Zipac Private
01.2011 - 12.2011
Certificate Grade 7 -
Zepher Private
01.2007 - 12.2007
Skills
Upselling techniques
undefinedCertification
[True hospitality service skills], [InterContinental hotel, Lusaka] - [2017-08-07]
Additional Information
References
Mr. Mambo Daka
Chief Steward
Intercontinental Lusaka
P.O box 32201 Lusaka
0211 250000
0977 249738/0972560631
Miss Pemba Mwepu
Director of human resource
Intercontinental Lusaka
P.O box 32201
0211 250000
+12028487507 (mobile
Mr Phillip
Supervisor
Cubana pub and grill
0977 433890
Madam Precious
Human resource manager
Twalumba Resort
0977 665698
Timeline
Head Waiter
Twalumba Resort
08.2021 - Current
Waiter
Cubana pub and grill
08.2020 - 08.2021
Front Office Trainee
Intercontinental Hotel
08.2017 - 12.2017
Administrative HR assistant
Intercontinental Hotel Lusaka
12.2016 - 08.2017
Kitchen Steward
Intercontinental Hotel Lusaka
11.2014 - 12.2016
school - Certificate
Libala High
01.2012 - 11.2014
School Certificate Grade 9
Zipac Private
01.2011 - 12.2011
Certificate Grade 7 -
Zepher Private
01.2007 - 12.2007
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