GILBERT CHIMESE KASONGO
Indo Zambia Bank
Lusaka
Work Preference
Work Type
Full TimePart TimeContract WorkConsultingSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation:
Lusaka, ZambiaOpen to relocation:
YesImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsSummary
Results-driven Banking and Financial Services Professional with over 13 years of experience in development finance, financial inclusion, and commercial banking. Expertise includes managing teams to deliver impactful financial products and advisory services while promoting inclusive finance. Committed to continuous improvement in banking practices and maintaining high standards of integrity and work ethic. With a proven record of growth in sales and managing large portfolios. Strong background in financial analysis, strategic planning and relationship management.
9
Certification
13
Years of experience
Work History
Manager - Branch Remittances and DFS
9 Months- Managed daily Branch remittances to ensure smooth functionality.
- Overseeing team performance and provided coaching to enhance service quality.
- Coordinated customer service initiatives to improve client satisfaction levels.
- Oversee the onboarding processes for Digital Financial Services.
- Collaborated with management to develop strategic operational plans for the branch.
- Monitored Departmental staff performance and provided feedback.
- Performed routine audits of Branch operations to identify areas for improvement.
- Prepared monthly reports on branch performance metrics.
- Ensured compliance with banking regulations and policies.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Branch Manager
1 Year 6 Months- Promotion and growth in Sustainable development programs in collaboration with Government Ministries with a 100% achievement of set targets for development.
- Spearheaded a financial literacy program for rural Zambian residents, achieving financial product adoption by 20% of participants within six months, surpassing the regional average.
- Drove financial inclusion initiatives in rural areas, increasing women's participation in financial products
- Achievement of 100% customer relationship management and customer satisfaction.
- Generation of leads and carrying out needs assessments in the Districts with the Province.
- Managed daily branch operations and ensured compliance with banking regulations.
- Worked closely with Program implementors for the World Bank Funded Projects which Focused on SMEs in agriculture production.
- Analyzed Branch performance metrics to identify areas for improvement in service delivery.
Corporate Services and Administration Manager
7 Months- Achievement of initiatives for Corporate Property management - managing a flexible portfolio to align real estate assets with the bank's business plan and consist of portfolio management, project management and property services.
- Effective management of the Bank's relationships with vendors and Corporate space image building.
- 100% Implementation of the Bank's environmental initiatives and champion for new initiatives (ESG)
- Corporate Social Responsibility (CSR) Initiatives and Bank event support
- Training in Procurement systems and performance of procurement functions
Branch Manager
4 Years 5 Months- 100% achievement of financial inclusion particularly the MSME segment, rural unbanked community which includes small scale farmers, clubs and societies.
- Financial literacy trainings of rural communities which substantially increased the number of customers using our banking services.
- Growth of Branch balance sheet by 150% due to increased inclusion over the period.
- Increased and improved usage of digital Financial Services resulting in reduced financial knowledge gap.
- 100% coordination and collaboration with policy makers and other co-operating partners. In particular a World Bank funded project for Climate Change in the local community with funding for MSMEs being channelled through the Bank.
- 100% achievement in building pipelines that have materialised in sustainable projects beneficial to the community and the nation.
- Collaboration with Non Bank Financial Institutions, Micro Finance Institutions and other partners in inclusive growth for the MSME segment.
Customer Service and Advisory
5 Years 7 Months- 100% customer satisfaction with increased number of account openings.
- Growth in utilization of Digital Financial Services.
- Achieved tremendous growth and gained considerable experience in rural banking in remote parts of Zambia especially.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Research Assistant
11 Months- Proven ability to do research and analyze data for presentation.
- Proven record of analysis and presentation of information for decision making.
Community Facilitator
11 MonthsCommittee Member - Procurement Committee
- Reviewed proposals and provided feedback on committee projects and activities.
- Participated in regular meetings to discuss progress and strategic planning efforts.
- Facilitated discussions among members to reach consensus on important decisions.
- Researched best practices and trends relevant to committee objectives and goals.
Committee Member - Audit Committee
- Facilitated discussions on key issues impacting community engagement and development.
- Researched best practices to enhance committee effectiveness and member participation.
- Assisted in evaluating proposals for funding and resource allocation by the committee.
- Attended meetings, listened to presentations and discussed various topics with other committee members.
Education
Masters - Finance
BSc. - Banking and Finance
DIPLOMA - Business Management and Accounting
SCHOOL CERTIFICATE
Verified Certificates - Financial Development and Financial Inclusion
- Financial Development and Financial Inclusion - April 2025
- Unlocking Investment and Finance in Emerging Markets and Developing Economies - March 2025
- Inclusive Growth - June 2025
Verified Certificates - Unlocking Investment And Finance in Emerging Marke
Verified Certificates - Inclusive Growth
Skills
Financial Analysis
Strategic Planning
Strategy Formulation
Digitization
Analytical Skills
Leadership
Teamwork
Communication Skills
Client Interaction
Community Engagement
Cultural Adaptability
Technological Proficiency
Emotional Intelligence
Cultural Adaptability
Certification
- Financial Development and Financial Inclusion, 04/01/25, edX
- Unlocking Investment and Finance in Emerging Markets and Developing Economies, 03/01/25, edX
- Inclusive Growth, 06/01/25, edX
- General Banking
- Credit Management Training
- Risk Management Training
Timeline
Manager - Branch Remittances and DFS
Indo Zambia Bank
01.2026 - Current
Branch Manager
Indo Zambia Bank
06.2024 - 12.2025
Corporate Services and Administration Manager
Indo Zambia Bank
10.2023 - 05.2024
Branch Manager
Indo Zambia Bank
04.2019 - 09.2023
Customer Service and Advisory
IZB
09.2013 - 04.2019
Research Assistant
CBU
01.2013 - 12.2013
Community Facilitator
Electoral Commission of Zambia
01.2006 - 12.2006
Committee Member - Audit Committee
Mungwi Town Council
Committee Member - Procurement Committee
Chinsali Municipal Council
Atlantic International University
Masters from Finance
Copperbelt University
BSc. from Banking and Finance
Mulungushi University
DIPLOMA from Business Management and Accounting
Lubushi Seminary School
SCHOOL CERTIFICATE
EdX
Verified Certificates from Financial Development and Financial Inclusion
EdX
Verified Certificates from Unlocking Investment And Finance in Emerging Marke
EdX
Verified Certificates from Inclusive Growth