Gilbert Kalonga Banda
Kalulushi,Zambia
Summary
Skilled Senior Administration Clerk with comprehensive knowledge in administrative procedures, office management, and staff supervision. Demonstrated ability to streamline processes for increased efficiency and productivity. Strengths include problem-solving capabilities, strong organizational skills, and keen attention to detail. Contributed significantly to improved office operations in previous roles. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
14
14
years of professional experience
Work History
Senior Administrative Officer
AFEORZ Enterprises Limited
Kitwe, Zambia
03.2023 - 08.2024
- Manage and Supervise all Administrative, Cleaning and Clerical Staff
- Manage all Office Logistics, Office requisites and Staff movements.
- Manage Personnel matters in liaison with BDM
- Manage Key Customer Accounts
- Oversee Shipping, Clearing and Forwarding
- Manage Customer Invoicing and Debt Payments
- Prepare Administrative and Personnel Reports to Management
Fleet officer
AFEORZ Enterprises Limited
Kitwe, Zambia
04.2021 - 02.2023
- Supervise drivers
- Manage vehicle maintenance schedules and ensure all vehicles are road worthy
- Formulate, Assign and Manage drivers’ routes
- Monitor compliance to Road safety guidelines on all vehicles.
- Ensure all vehicles and drivers have valid road licenses
- Manage insurance claim processes
- Prepare and circulate timely report on fleet performance on daily, weekly and monthly basis
Debt Management Officer
Nkana Water Supply and Sanitation Company
Kalulushi, Zambia
11.2012 - 10.2020
- Supervise Distribution of Bills.
- Carry out Debtors age analysis and perform the following:
- Assess the customer ability to settle arrears.
- Formulate strategies to recover the Debt.
- Assess and recommend customer for debt recovery plans
- Monitor compliance and progress on debt recovery plans
- Ensure Delivery of invoices on to Corporate Customers
- Supervise the debt recovery process such as distribution of demand notices to defaulting customers
- Prepare and circulate timely report on processes on daily, weekly and monthly basis
Ag Senior Billing Officer
Nkana Water Supply and Sanitation Company
Kitwe, Zambia
05.2018 - 10.2019
- Validation of input data for preparing customer invoices
- Responsible for generation of monthly invoices
- Prepare sales and revenue reports
- Supervise Billing Staff in Offsite stations
- Manage the Billing System for Commercial Users
- Use computers for various applications, such as database management or word processing.
- Create, maintain, and enter information into databases.
- Manage projects or contribute to committee or team work.
- Train and assist staff with computer usage.
Ag Commercial Services Officer
Nkana Water Supply and Sanitation Company
Kitwe, Zambia
09.2017 - 04.2018
- Responsible for Revenue performance in terms of billing and collections.
- Assigned work roles to all commercial staff in the division
- Ensuring all work stations were properly manned at all times.
- Generated revenue and customer management performance reports
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Maintain scheduling and event calendars.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Establishing work procedures and schedules and keep track of the daily work of clerical staff and operational staff
Marketing Assistant (Meter reader)
Nkana Water Supply and Sanitation Company
Kalulushi, Zambia
05.2010 - 11.2012
- Plan the meter reading walk routes analyze the meter readings for consistency and highlight meter discrepancies
- Collect meter readings from customer premises
- Record readings on data entry forms
- Capture readings into Customer Billing and information System (EDAMS) for further processing and bill generation
- Preparation of Bills and billing reports
- Distribution of bills to customers
- Reported meter faults, including stuck, reversing, and damaged meters, to maintain operational integrity
- Reported billing anomalies to Billing Officer for timely corrections and amendments
Education
Bachelor of Business Administration (BBA) -
Zambia Catholic University
Kalulushi, CopperbeltFull Grade 12 certificate -
David Kaunda Technical National High School
Lusaka, Lusaka ProvinceSkills
- Database administration
- Project coordination
- Records management
- Document management
- Database entry
- Computer skills
- Attention to detail
- Problem solving
- Analytical thinker
- Critical thinker
- Team leadership
- Staff training
- Resource management
- Deadline-driven
- Self-motivated
- Target driven
- Active listener
- Social skills
- Project coordination
Accomplishments
- Managed to reduce debt owed to Nkana Water by customer at the Former Chibuluma Mine Hospital flats by isolating shared connections, installing water meters on all the 38 units thereafter disconnecting non paying customer which has never been done before.
- Engaged in the implementation of the Smart Metering exercise in the NWSSP II project. My responsibility was to train all commercial staff on the operation of AMR smart meters.
- Managed the Commercial Database Cleanup exercise which involved the supervision of more than 40 data collectors in the field including sourcing project implements.
- Pioneered the introduction and implementation of the Mobile Meter Reading App from LgWSSC with Data importation and management in SQL platform and database integration to Edams Billing system.
- Spoke at ZAWAFE 2019 National conference on digitization of Commercial Process under WaterWorx Project.
- Been instrumental at the formation of KAIZEN team at Kalulushi office. The team that represented Nkana Water at the National Conference and won Silver medal for Best improved in public sector category.
- Reduced Downtime for Vehicles but Adhering to Service and Maintenance schedules.
- Improved fuel management by strict monitoring of trip mileage and fuel consumptions.
Short Courses
- Training in Basic First Aid and CPR, Zambia Red Cross Society, Kitwe, Copperbelt, 01/01/19
- Certificate in Defensive Driving Course, BELSAM Transport Consultancy Limited, Kitwe, Copperbelt, 01/01/19
- Training in LAPIS Meter Management System, LAISONTECH, Kitwe, Copperbelt, 01/01/18
- 5–day Workshop in Customer Services & Relations, Luanshya, Copperbelt, 01/01/14
- Certificate in Social and Christian Counseling, Theological Education by Extension in Zambia (TEEZ), Kitwe, Copperbelt, 01/01/10
Personal Motivation Qualities Skills
To excel in my profession and contribute positively to the development of the community while ensuring the sustainability of the personal and organization’s integrity. I am a self-motivated, target driven, analytical and critical thinker, Active listener, self-supervised person with ease of ability to socialize; Social and Christian Counselor, Public speaker and Teacher.
Personal Information
- Number of Children: 3
- Date of Birth: 10/09/83
- Nationality: Zambian
- Driving License: 470090/1 (Defensive Driving Certificate)
- Marital Status: Married
- Religion: Christian
Languages
English
Proficient
C2
Timeline
Senior Administrative Officer
AFEORZ Enterprises Limited
03.2023 - 08.2024
Fleet officer
AFEORZ Enterprises Limited
04.2021 - 02.2023
Ag Senior Billing Officer
Nkana Water Supply and Sanitation Company
05.2018 - 10.2019
Ag Commercial Services Officer
Nkana Water Supply and Sanitation Company
09.2017 - 04.2018
Debt Management Officer
Nkana Water Supply and Sanitation Company
11.2012 - 10.2020
Marketing Assistant (Meter reader)
Nkana Water Supply and Sanitation Company
05.2010 - 11.2012
Bachelor of Business Administration (BBA) -
Zambia Catholic University
Full Grade 12 certificate -
David Kaunda Technical National High School