Given Chibwe
Livingstone
Summary
Adept at fostering professional relationships and streamlining office operations, I significantly enhanced productivity at Ruth Kaluluma Memorial Medical Centre. My expertise in database management and exceptional interpersonal skills led to improved stakeholder communication and a positive work environment, contributing to the organization's strategic goals.
Overview
3
3
years of professional experience
Work History
Admin Officer
Ruth Kaluluma Memorial Medical Centre
10.2021 - Current
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Created, prepared, and delivered reports to various departments.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Contributed to successful projects by providing essential administrative support and resource management.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
Education
Bachelor Of Art With Education - English And Civic Education
Kwame Nkrumah University
Kabwe, Zambia 12.2020
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Scheduling appointments
- Relationship Building
- Human Resources Support
- Payroll and budgeting
- Personnel Management
- Expense Reporting
- Travel Arrangements
- Training and coaching
- Database Administration
- Document Control
- Data retrieval systems
- Procedure Development
- Contract Negotiations
- Data Acquisition
- Database Management
- Budget Adherence
- Policy and procedure modification
- Account Reconciliation
- Meeting facilitation
- Workflow Planning
- Equipment Repair
- Administrative Support
- Office Administration
- Customer Service
- Microsoft Excel
- Data Entry
- Computer Skills
- Customer and client relations
- Verbal Communication
- Supervising staff
- Mail handling
- Filing
- Invoice Processing
- Documentation and Recordkeeping
- Deadline-oriented
- File Organization
- Data Management
Accomplishments
I have confidently contributed to the massive growth and success of Clinic to the point of building building a hospital as a result of the cash inflow. Staff and clients increased massively.
Timeline
Admin Officer
Ruth Kaluluma Memorial Medical Centre
10.2021 - Current
Bachelor Of Art With Education - English And Civic Education
Kwame Nkrumah University
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