Given Chifwesa Nkandu
Summary
Diplomatic Human Resources Specialist with many years of comprehensive experience managing and guiding employees. Polished in conducting background checks, organizing, and scheduling interviews and administering employment benefits. Commended for creating positive organizational climate and improving employee morale and job satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCE OFFICER
ACCESS BANK ZAMBIA
12.2021 - Current
- Facilitate entire recruitment process, from ad placement to interview scheduling
- Optimized staff integration and exit procedures
- Ensured accurate tracking of employee probation periods
- Maintained punctual disbursement of employee perks including fuel and talk time
- Facilitated preparation of exit packages for departing personnel
- Prepare statutory monthly returns
- Streamlined filing systems for employee records, boosting accessibility
- Oversee tracking system for employee leave
- Leveraged efficient management of internal communication to boost overall office operations
- Validating staff qualifications through ZAQA
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Monitored adherence to employment laws within the organization.
- Reviewed resumes and applications for potential candidates.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Conducted exit interviews with departing employees to assess reasons for leaving.
- Serve as principal officer on pension fund board of trustees.
Banking Officer
FINCA Zambia
08.2018 - 01.2020
- Company Overview: Microfinance
- Monitored activity and reports of daily transactions and performed daily routine reconciliation
- Ensured accountability level is maintained and all loan packages were submitted in good time
- Received cash and cheque deposits from clients and credited their accounts
- Received loan payments and issued savings withdrawals on instruction from clients
- Opened accounts for clients, filled and retrieved the files on request
- Processed petty cash payments on instruction
- Effectively and continuously recorded all disbursed loan packages
- Competently resolved clients’ complaints
- Ensured proper filing of all records for the branch
- Sold bank products by informing customers of new services and product promotions
- Ascertained customers' needs by carrying out screening of clients before making referrals to the appropriate departments
- Reduced waiting time for customers by providing quick services
- Attained success in balancing the cash within the stipulated time
- Provided clerical support duties which included filing and maintaining records in a quality and efficient manner
- Ensured due diligence before on boarding customers
- Promptly attended to customer queries and provided appropriate feedback in a timely manner
- Ensured correct data capturing and input into the core banking system at all times
- Microfinance
Loan Officer
FINCA Zambia
08.2014 - 01.2017
- Company Overview: Micro Finance
- Submitted all necessary reports and documentation in line with FINCA Zambia’s policies and procedures
- Analysed, compiled and submitted reports as per reporting standard
- Presented a daily report for all the work done
- Presented weekly reports for all work done to the supervisor
- Ensured that I updated the portfolio on a weekly basis
- Identified and recruited clients under credit and savings
- Sold various products to clients in line with both credit and savings
- Ensured that loans were properly serviced by clients and maintained zero pa
- Enforced group terms in case of default
- Effectively grew the portfolio size both credit and savings
- Effectively conducted analysis of each clients’ group payment capacity
- Evaluated the credit risk before a credit committee
- Actively worked on maintaining clients’, repayment willingness
- Ensured proper records were maintained for all clients
- Conducted training for clients
- Conducted marketing and promotion of loan products to select credible clients
- Sensitised clients on borrowing through training based on FINCA Zambia’s policies and procedure
- Determined and recommended appropriate loan amounts to be disbursed
- Generated and submitted on time accurate loan documentation to enable loans to be processed and disbursed on time
- Acted as a supervisor for small group loans product
- Supervised and mentored individual staff to improve their performance
- Evaluated staff performance per week in all KPIs
- Conducted supervision visits for loans disbursed by junior ARO
- Assessed, reviewed and approved loans as per policy
- Conducted duties as custodian of loan securities
- Ensured that loan officers maintained proper loan documentation
- Micro Finance
Education
Bachelor of Science - Business Administration
University of Zambia
Lusaka Zambia09-2025
Diploma - Human Resource Management
Evelyn Hone College
Lusaka01.2012
School Certificate -
Samfya Secondary School
Samfya01.2006
Continuous Professional Development - Human Resources Management
Zambia Institute of Human Resource Management
Lusaka, Zambia.Skills
- Experienced in Strategic Planning Execution
- Strong Organizational Skills
- Strong Customer Service Focus
- Very good at developing work schedules
- Strong Interpersonal Skills
- Payroll Management
- Employee Retention
- Benefits Administration
- Conflict Mediation
- Compensation and benefits
- Data analyzing
- Exit Interviews
- Interviewing techniques
- Records Maintenance
References
- Samboko Sikalawo, HRO Team Lead, Access Bank, +260962482809
- Sydney Mulenga, Banking Services Supervisor, FINCA Zambia, +260 979 858 186
- Sataya Maukula, Branch Manager, FINCA Zambia, +260 763 884 135
Certification
- Affiliate member of Zambia Institute of Human Resource Management
Timeline
HUMAN RESOURCE OFFICER
ACCESS BANK ZAMBIA
12.2021 - Current
Banking Officer
FINCA Zambia
08.2018 - 01.2020
Loan Officer
FINCA Zambia
08.2014 - 01.2017
Bachelor of Science - Business Administration
University of Zambia
Diploma - Human Resource Management
Evelyn Hone College
School Certificate -
Samfya Secondary School
Continuous Professional Development - Human Resources Management
Zambia Institute of Human Resource Management
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