Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Gladys Mateyo

Gladys Mateyo

Lusaka

Summary

I am a zambian female aged 47. I have passion and experience working with the community especially the vulnerable.

Working in a volatile war tone countries and contributed to restoration of peace , well being of the displaced community. Providing them with necessary support with other actors . Protected women and children from all forms of violence. I feel I am the right candidate for a support worker job.

Overview

12
12
years of professional experience

Work History

Community Support Worker

United Nations
12.2019 - 10.2021
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Managed cases of Type clients receiving social or community service support.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Facilitated community outreach to expand participation and support.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Advocated for clients for comprehensive service delivery and linkage to Type hospital, veterans' benefits opportunities and community agencies.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Received and resolved average of Number calls each week regarding complaints and problems.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.

Community Support Worker

United Nations
05.2009 - 10.2010
  • Coordinated volunteer efforts for community events, building strong connections among residents while increasing program visibility.
  • Coordinated and managed volunteer activities for community service projects.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Helped clients navigate social services system and access needed resources.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Bachelor Of Arts - Social Work And Community Development

Atlantic International University
Hawaii

Diploma - Care Giving

Alison Online University
Galway, Ireland
03.2023

Certificate - Sexual And Gender Based Violence ToT

Pearson Peace Support Training Center
Nairobi, Kenya
10.2009

Skills

  • Emotional awareness
  • Counseling
  • Documentation proficiency
  • Educational Guidance

Timeline

Community Support Worker

United Nations
12.2019 - 10.2021

Community Support Worker

United Nations
05.2009 - 10.2010

Bachelor Of Arts - Social Work And Community Development

Atlantic International University

Diploma - Care Giving

Alison Online University

Certificate - Sexual And Gender Based Violence ToT

Pearson Peace Support Training Center

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Gladys Mateyo