Gladys Namukolo Mukata Nkonde
Lusaka
Summary
Business-savvy Commercial Manager offering years of progressive experience in industry. Managing and building high-performance teams to execute on company strategy. Keen analytical and strategic planning abilities to deliver long-range success.
Overview
18
18
years of professional experience
Work History
Commercial Manager
Swan General Insurance
04.2018 - Current
- Work towards the retention of existing business by managing intermediaries, direct clients & brokers relationship
- Work towards the growth of the company’s portfolio by seeking for new business
- Prepare Commercial and Marketing budget for the year
- Work on the Commercial and Marketing strategy for the company
- Works with the Reinsurance Manager for placing of risks
- Ensures service delivery is in line with SLA arrangements with clients
- Defines performance requirements and standards for immediate subordinates to ensure achievement of company objectives
- Assigns responsibilities to subordinates
- Supervises and trains subordinates
- Offer guidelines to subordinates
- Prepares periodic and ad-hoc management reports
- Handles any ad-hoc work as and when required.
Head-Strategic Business Unit
Diamond General
01.2011 - 03.2018
- Attend Court Sessions
- Manage the claims ratio according to corporate strategy
- Retain existing business
- Grow the company’s business portfolio in line with corporate strategy
- Prepares SBU budgets for consolidation in the master budget
- Prepares periodic and ad-hoc management reports
- Markets all classes of business in line with corporate marketing strategy
- Manages the team
- Checks credit control
- Checks the monthly reinsurance for the SBU records
- Checks that service level standards are adhered to as stipulated in the underwriting and claims manuals
- Ensures service delivery is responsive to customer needs
- Develops and implements broker client promotion programmes
- Recommends marketing strategies
- Manages intermediaries/clients, brokers’ relationships
- Recommends new products
- Visits brokers, agents, insurers, and direct clients to discuss existing business and seeks new opportunities
- Develops and recommends to the COO departmental manpower requirements and ensures that the department is staffed with the required calibre and number of staff
- Defines performance requirements and standards for immediate subordinates to ensure achievement of company objectives
- Reviews and monitors performance of immediate subordinates and takes corrective measures where appropriate
- Approves training and development for staff
- Ensures maintenance of discipline, ethical conduct, and minimization of grievances in staff through effective communication.
Underwriter
Diamond General
06.2007 - 12.2010
- Underwriting
- Renewal Management
- Marketing
- Reinsurance
- Claims handling.
Credit Controller
Cavmont Capital Insurance
10.2006 - 06.2007
- Premium collections
- Premium confirmations
- Report production
- Weekly collection reports
- Monthly collection reports
- Monthly statements to Brokers
- Source for new business.
Assistant Underwriter
Cavmont Capital Insurance
04.2006 - 10.2006
- Maintain policy registers
- Draft and issue policies and endorsements
- Write correspondence to clients, agents, and brokers
- Give quotations and attend to queries relating to underwriting matters
- To attend to clients, agents, and brokers
- To invite renewals of policies
- Debt recovery
- To source for new business
- Account for premium received from clients.
Education
Grade twelve GCE O’Level -
Holy Cross Girls Secondary School
Bachelor of Business Administration Degree (BBA) -
Cavendish University
Master of Business Administration General (MBAGEN) -
University of Lusaka
Advanced Diploma in Insurance (ACII) -
Chartered Institute of Insurance (CII) UK
Diploma in Insurance (Dip. Cii) -
Chartered Institute of Insurance (CII) UK
Diploma in Insurance (DIS) -
Zambia Insurance Business College
Skills
- Financial Reporting
- Account Management
- Contract terms negotiation
- Strategic Sourcing
- Key Account Management
- Business models
- Sales strategy
- Strategic Marketing
- Contract Negotiation
- Strategic Planning
- Customer Relationship Management
- Business Development
- Sales Support
- Team Training
- Report Generation
Accomplishments
Awarded the best female student in the graduating class of 2006 in Diploma in Insurance
Attachments
- SWAN (Port Louis, Mauritius) – Swan Mauritius for one week in Marketing department
- NICOZDIAMOND (Harare, Zimbabwe) – Nicozdiamond for two weeks in the underwriting department (Harare, Zimbabwe)
Telephonecontact
+260977806795/0964063957
Professionallevel
- Chartered Institute of Insurance (CII) UK – Advanced Diploma in Insurance (ACII)
- Chartered Institute of Insurance (CII) UK – Diploma in Insurance (Dip. Cii)
- Zambia Insurance Business College – Diploma in Insurance (DIS)
Educationallevel
- Holy Cross Girls Secondary School - Grade twelve GCE O’Level
- Cavendish University – Bachelor of Business Administration Degree (BBA)
- University of Lusaka – Master of Business Administration General (MBAGEN) (still studying I am in 1st year)
Personal Information
- Date of Birth: 03/24/72
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
References
- Bishop Joseph Imakando, Presiding Bishop, Bread of Life Church International, P.O. Box 37486, Lusaka, 097 7 774100
- Christy Lumpa, Managing Director, P.O. Box 31016, Lusaka, 097 7 800581
- Mrs. Christabel Banda, Managing Director, Best Life Insurance, Lusaka, 097 7 275760
Hobbies and Interests
- Jogging
- Cooking
- Reading
- Travelling
Training
- ZIMRE – Reinsurance Seminar (Lusaka, Zambia)
- ZEP-RE – Advanced Reinsurance Seminar (Lusaka, Zambia)
- AFRICA-RE – Engineering Insurance and Reinsurance Principles & Practice (Nairobi, Kenya)
Languages
English, Lozi
First Language
Timeline
Commercial Manager
Swan General Insurance
04.2018 - Current
Head-Strategic Business Unit
Diamond General
01.2011 - 03.2018
Underwriter
Diamond General
06.2007 - 12.2010
Credit Controller
Cavmont Capital Insurance
10.2006 - 06.2007
Assistant Underwriter
Cavmont Capital Insurance
04.2006 - 10.2006
Grade twelve GCE O’Level -
Holy Cross Girls Secondary School
Bachelor of Business Administration Degree (BBA) -
Cavendish University
Master of Business Administration General (MBAGEN) -
University of Lusaka
Advanced Diploma in Insurance (ACII) -
Chartered Institute of Insurance (CII) UK
Diploma in Insurance (Dip. Cii) -
Chartered Institute of Insurance (CII) UK
Diploma in Insurance (DIS) -
Zambia Insurance Business College
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