Summary
Overview
Work History
Education
Skills
References
Timeline
SeniorSoftwareEngineer
Glenn Tembo

Glenn Tembo

Lusaka

Summary

Enthusiastic Computer Technician proudly offering over 10+ years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Overview

12
12
years of professional experience

Work History

Information and Communications Technology Technician

Nexus Information Systems
Lusaka
08.2020 - 12.2022
  • Managed network security by configuring firewalls, routers, switches and VPNs.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Deployed anti-virus solutions across the organization's networks.
  • Installed, configured, and maintained computer hardware and software systems.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Provided technical support for users on various applications and platforms.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Provided guidance on best practices when using IT systems.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained inventory of ICT equipment and supplies.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Assisted with troubleshooting problems related to hardware, software, networking, or telecommunications.
  • Performed system upgrades to ensure optimal performance of ICT infrastructure.
  • Configured wireless access points according to established guidelines.
  • Conducted tests to diagnose faults in networks or communications systems.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Created user accounts and set up permissions based on company policies.
  • Completed day-to-day duties accurately and efficiently.

IT Technician

Talktime Multimedia Corperation
Kitwe
11.2010 - 05.2011
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Set up user profiles on local machines according to established standards.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Oversaw daily performance of computer systems.
  • Deployed operating systems.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Resolved hardware issues including replacing parts as necessary.
  • Provided technical support to users via telephone or remote access.

Education

Advanced Diploma in Information Management Systems (AIMIS) - Management Information Systems

Zambia Centre For Accountancy Studies
Lusaka, Zambia
12-2005

Skills

  • Virtualization Technologies
  • Helpdesk Operations
  • System Updates
  • Server Management
  • Technical Support
  • Network Administration
  • Active Directory
  • Firewall Configuration
  • Hardware and Software Installation
  • Web Security
  • Windows 95/98/2000/XP/XP Pro/NT
  • Patch Management
  • Diagnosing Issues
  • Windows 95/98/2000/XP/XP Pro/NT
  • Patch Management
  • Diagnosing Issues
  • Remote Support

References

References available upon request.

Timeline

Information and Communications Technology Technician

Nexus Information Systems
08.2020 - 12.2022

IT Technician

Talktime Multimedia Corperation
11.2010 - 05.2011

Advanced Diploma in Information Management Systems (AIMIS) - Management Information Systems

Zambia Centre For Accountancy Studies

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Glenn Tembo