Gloria Gloria
Lusaka
Summary
Resourceful Assistant Field Officer known for high productivity and efficient task completion. Skilled in data collection, project management, and community engagement which enable successful field operations. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and operational success. Compassionate social worker with several years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
14
14
years of professional experience
Work History
Volunteer - Assistant Field Officer
Change I Want (NGO)
08.2018 - 04.2021
- Facilitate communication between the health facilities and schools with regards to updates, activity implementation and any other commitments as assigned
- Monitor outreach activities, youth hub activities and provide constructive feedback
- Monitor meetings and dialogue activities conducted in facilities and write activity reports
- Support the monitoring and effective running of digital platforms such as WhatsApp groups, and Facebook pages
- Support Program Officers in designing and implementation of targeted and evidence-based project strategies and interventions in schools, communities, and facilities
- Ensure up to date project files with documents such as attendance registers, transport refund forms, distribution forms, activity reports and any other relevant project monitoring tools
- Provides overall support in the implementation of project and youth hub activities
- Build and maintain relations with volunteers, schools, communities, facilities, and stakeholders
- Participate in startup training workshops to receive orientation on various study aspects
- Mobilize community groups during project implementation
Admin Assistant/Sales Representative
Ms. Carbon Limited, Zambia
01.2014 - 07.2018
- Answering all telephone calls and receive all visitors and direct call/visitors to appropriate member of staff
- Receive and send faxes, deliveries & mail sorting and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail
- Take minutes of the weekly staff & team meetings
- Assist in procurement of stationery and refreshments
- Maintain suitable filling system for administrative files
- Preparing monthly reports regarding staff meetings
- General Secretarial Duties and attending to clients' queries
- Undertake other duties such as banking, credit control or payroll functions
Sales Representative/Supervisor
Cell Busy Limited- Zambia
01.2007 - 12.2014
- Ensure that the products in the store are well organized as per their category
- Assist customers to find what they need
- Advise customers to choose the best product (only if they ask you, or they seem to be a bit confused at some particular spot)
- Handle payments for the goods purchased
- Attend calls for customers availing home delivery facilities
- Keep a neat record of cash, and different receipts, and bills
- Making arrangements for the customers needing a refund, or replacement of their products
- Order products running out of stock, and then receive deliveries both local and internationally
- Being up to date with the latest promotional schemes on various products and informing customers about the same
- Supervising staff on how to handle customer queries and daily sales in more than four outlets
Education
Bachelor's Degree program in Development Studies - BDS
Cavendish University Zambia
Lusaka09-2024
GCE'O Level Certificate -
Matero Girls Secondary School
Lusaka, Zambia01.2007
GCE'O Junior Level Certificate -
St. Theresa Boarding School
Kasama01.2004
Skills
- Computer literate and able to operate Windows XP, Microsoft Word 2010, Microsoft Excel, Microsoft PowerPoint, PDF files, emails, and internet usage; able to operate office machines, eg, photocopier, fax, scanner
- Ability to produce accurate work on a timely basis, and within deadlines
- Ability to work with minimal supervision, and as part of the team
- Willingness to learn, and take up new, challenging roles
- Class B - Valid Driver's License - Attended a 20-day driving school program and obtained a valid Class B driver's license
- Effective Communication
- Cross-cultural communication
- Negotiation
- Organizational Skills
- Team Collaboration
Languages
- English
Hobbies and Interests
I enjoy travelling, Reading, yoga, social networking and swimming.
References
- Ommy, Azir, Co-Founder/Director, ommymushota@gmail.com, + 46 70 072 5318, Change I want, Tvarstingen, Sweden, Plot Number 6
- Marila, Sichinga, Executive Director, mariesichinga@yahoo.com, +260 966 147 272, 0955 619 820, Ms. Carbon, 8th Street, Kitwe, Zambia, Plot No: 7 on
- Cephas, Musumba, Senior Lecturer, musambacephas@yahoo.com, +260 972 270 343, Cavendish University Zambia, Great North and Washama road-Villa Elizabeth, Lusaka, Zambia, Corner of
Languages
English
First Language
Timeline
Volunteer - Assistant Field Officer
Change I Want (NGO)
08.2018 - 04.2021
Admin Assistant/Sales Representative
Ms. Carbon Limited, Zambia
01.2014 - 07.2018
Sales Representative/Supervisor
Cell Busy Limited- Zambia
01.2007 - 12.2014
Bachelor's Degree program in Development Studies - BDS
Cavendish University Zambia
GCE'O Level Certificate -
Matero Girls Secondary School
GCE'O Junior Level Certificate -
St. Theresa Boarding School
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