Gloria Nsofwa
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Teacher/lecturer
Luanshya Skills Trade School
04.2023 - 04.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Helped students explore concepts with engaging, learning-focused activities.
Sales/call Center Agent
PayGo
12.2018 - 04.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of Type products or services to promote sales.
- Spoke to customers in native language to increase loyalty and establish relationships.
Sales Assistant/secretary
Elite Holdings
01.2017 - 11.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Certificate - Sales And Marketing/ Information Technology
Jasperstone College
LusakaBachelor Of Science In Design And Technology - School of Engineering With Education
Technical And Vocational Teacher's College
Luanshya 08.2024
Certificate - Business Management
Shumbi Training Center
Lusaka 01.2024
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Behavior Management
Timeline
Teacher/lecturer
Luanshya Skills Trade School
04.2023 - 04.2024
Sales/call Center Agent
PayGo
12.2018 - 04.2020
Sales Assistant/secretary
Elite Holdings
01.2017 - 11.2019
Certificate - Sales And Marketing/ Information Technology
Jasperstone College
Bachelor Of Science In Design And Technology - School of Engineering With Education
Technical And Vocational Teacher's College
Certificate - Business Management
Shumbi Training Center
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