Gloria M Mvula
Mansa
Summary
Sales experience and team management
Overview
7
7
years of professional experience
Work History
Team Leader, Sales Operations
Spectrum Credit Zambia
08.2024 - 11.2025
- Led cross-functional teams to streamline sales processes and improve operational efficiency.
- Developed training materials to enhance team capabilities and knowledge of sales systems.
- Analyzed data trends to inform sales strategies and optimize resource allocation.
- Coordinated communication between sales and marketing departments to align objectives and initiatives.
- Monitored key performance indicators to identify areas for process improvement and increased productivity.
- Facilitated regular team meetings to discuss challenges, share insights, and drive collaborative solutions.
- Managed onboarding processes for new team members, ensuring a seamless integration into sales operations.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
Customer Service Representative
MTN Zambia
04.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
Airtel Zambia
03.2019 - 09.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Certificate - Introduction To Computers And Microsoft Office App
Semi-Soft
ZambiaCertificate - Information Systems And Programming
National Institute of Public Administration
ZambiaHigh School Diploma -
Ellensmere School
ZambiaSkills
- Record organization
- Microsoft Office Word
- Record-keeping
- Inventory management
- Effective team collaborator
- Team management abilities
- Stress resilience
Timeline
Team Leader, Sales Operations
Spectrum Credit Zambia
08.2024 - 11.2025
Customer Service Representative
MTN Zambia
04.2022 - 07.2023
Sales Representative
Airtel Zambia
03.2019 - 09.2021
Certificate - Introduction To Computers And Microsoft Office App
Semi-Soft
Certificate - Information Systems And Programming
National Institute of Public Administration
High School Diploma -
Ellensmere School