Summary
Overview
Work History
Education
Skills
Timeline

Gloria M Mvula

Lusaka,Zambia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

MTN ZAMBIA
09.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Salesperson

GMS ENTERPRISE
02.2019 - 01.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

No Degree - CERTIFICATE IN INFORMATION SYSTEMS AND PROGRAMMING

NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION, Lusaka, Zambia.

INTRODUCTION TO COMPUTERS AND OFFICE APPLICATIONS

SEMI-SOFT COMPUTERS, Lusaka, Zambia.

High School Diploma -

ELLENSMERE SCHOOL, Kabwe, Zambia.

Skills

  • Business Development Understanding
  • Stockroom Procedures
  • Service Standard Compliance
  • Microsoft Excel

Timeline

Customer Service Representative - MTN ZAMBIA
09.2021 - 02.2023
Salesperson - GMS ENTERPRISE
02.2019 - 01.2021
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION - No Degree, CERTIFICATE IN INFORMATION SYSTEMS AND PROGRAMMING
SEMI-SOFT COMPUTERS - , INTRODUCTION TO COMPUTERS AND OFFICE APPLICATIONS
ELLENSMERE SCHOOL - High School Diploma,

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Gloria M Mvula