Grace Kakompe
Lusaka ,Zambia
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Hairstylist
Bloom by her roots
Lusaka , Zambia
01.2026 - 07.2026
- Performed haircuts, coloring, and styling using industry-standard techniques.
- Consulted with clients to determine desired hairstyles and preferences.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on hair care products and maintenance for optimal results.
- Developed positive relationships with clients to encourage repeat visits.
- Maintained a clean and organized workstation to ensure a welcoming environment.
- Collaborated with team members to create a cohesive salon atmosphere.
- Attended training sessions to stay updated on the latest trends and techniques.
- Greeted customers, answered phones and booked appointments.
- Assisted other stylists with busy periods in the salon.
Hairstylist
Obsession beauty launch
Lusak, Zambia
11.2025 - 12.2025
- Consulted with clients to determine desired hairstyles and preferences.
- Performed haircuts, coloring, and styling using industry-standard techniques.
- Maintained a clean and organized workstation to ensure a welcoming environment.
Sales Manager
Shimmer and shine boutique
Lusaka , Zambia
01.2019 - 11.2022
- Developed and implemented effective sales strategies for boutique merchandise.
- Managed daily operations of sales department, including supervision of staff members.
- Fostered relationships with customers to enhance loyalty and repeat business.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Trained and mentored team members on customer service techniques.
- Managed inventory levels to ensure product availability and selection.
- Oversaw daily operations, ensuring smooth workflow within the boutique environment.
- Conducted regular staff meetings to align team goals with company objectives.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Education
Bachelor of Science - Business Management
University of Zambia
Lusaka , Zambia 01.2023 - 09.2026
City of Hope Secondary School
Lusak , Zambia Skills
- Customer service
- Effective communication
- Relationship building
- Team collaboration
- Retail sales strategies
- Sales strategy
- Customer buying habits
- Inventory management
- Project management
- Time management
- Relationship building and management
Certification
- Certificate of participation by Anakazi banking
- Certificate for well behaved by bloom by her roots
- Certificate for participation by Equip Zambia
Languages
English
First Language
English
Advanced (C1)
C1
Nyanja
Advanced (C1)
C1
Bemba
Advanced (C1)
C1
Work Preference
Work Type
Part TimeFull TimeContract WorkGig WorkLocation Preference
RemoteTimeline
Hairstylist
Bloom by her roots
01.2026 - 07.2026
Hairstylist
Obsession beauty launch
11.2025 - 12.2025
Bachelor of Science - Business Management
University of Zambia
01.2023 - 09.2026
Sales Manager
Shimmer and shine boutique
01.2019 - 11.2022
City of Hope Secondary School