GRACE KOMBE
Lusaka
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Administrative Store Manager
Hazida Ltd
01.2017 - Current
- In charge of the daily functions of the store
- Banking
- Monthly stock taking
- Enter and send daily sales reports
- Make customer invoices and quotations
- Attend to customer queries and complaints
- Make sure the team works according to achieve monthly targets
- Make sure the system and display prices are the same
- Make sure the store has enough stock
- Following up on pending payments from customers
- Making sure that customer records are up to date
- Prepare purchase orders for customers
- Make sure that the company's files are in order
- Keep track of the sales cash flow
- Keep track of the fast- and slow-moving items
- Send monthly attendance registers to accounts for payroll
- In charge of the incoming and outgoing mails
Assistant Store Manager
Hazida E Zone
01.2016 - 01.2017
- Assisting the manager with the daily functions of the store
- Explaining the products to customers
- Giving guidelines and policies of the company to clients
- Making purchase orders for clients
- Collecting money from clients
- Customer services
- In charge of incoming and outgoing mails and phone calls
Marketing and Sales Executive
Hazida E Zone
01.2015 - 01.2016
- Explaining different customizable features
- Check inventory to ensure product is in stock
- Collect and research information needed to identify and resolve problematic situations related to products
- Discuss warranties and replacement conditions with customers
- Attend to customers
Sales Executive
East Link Ltd
01.2013 - 01.2015
- Attending to customer queries
- Making quotations
- Assisting customers with knowledge on the items in stock
- Explaining the warranty conditions on the products
Education
Diploma in Management Studies - Human Resource Management, Business administration, Business Communication, Management Information Systems, Development administration, Business Law, Organization Behaviour, Public Policy, Research Methodology in Social science, Governance, Development Administration and Gender, Budgeting and Finance, Industrial and Labour Relations, Research Project
UNZA/NIPA
01.2012
Certificate in Management Studies - business communication skills, management information system, business Law, Information system
01.2011
GCE grade 12 Certificate -
Nkonkola High School
01.2008
Skills
- Good communication
- Leadership
- Adaptability
- Problem solving
- Customer service
- Team building
- Staff training
- Conflict resolution
- Time management
- Data entry
- Stock replenishment
- Order processing
- Performance tracking
- Promotional planning
- Team building and leadership
- POS systems
- Team motivation
- Customer feedback analysis
- Bank and safe deposits
- Accurate money handling
- Staff management
- Accurate cash handling
- Store merchandising
- Documentation and reporting
- Store operations oversight
- Verbal and written communication
- Customer service management
References
- Protasho Mulaisho, Senior Accountant, Hazida E Zone, 0977-344276
- Mr. Harold Walimuntu, Supervisor, East Link Ltd, 0977-975857, Harold.walimuntu@gmail.com
- Elizabeth Tembo, Operations Assistant, Hazida LTD, 0965-589794
Hobbies and Interests
- Watching discovery channels.
- Listening to music.
- Socializing with friends and family.
Personal Information
- Date of Birth: 02/06/91
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
Attributes
- Good communication and interpersonal skills.
- Organization and planning skills.
- Problem analysis and resolution.
- Adaptability and initiative.
- Confidentiality.
- Team player.
Timeline
Administrative Store Manager
Hazida Ltd
01.2017 - Current
Assistant Store Manager
Hazida E Zone
01.2016 - 01.2017
Marketing and Sales Executive
Hazida E Zone
01.2015 - 01.2016
Sales Executive
East Link Ltd
01.2013 - 01.2015
Diploma in Management Studies - Human Resource Management, Business administration, Business Communication, Management Information Systems, Development administration, Business Law, Organization Behaviour, Public Policy, Research Methodology in Social science, Governance, Development Administration and Gender, Budgeting and Finance, Industrial and Labour Relations, Research Project
UNZA/NIPA
Certificate in Management Studies - business communication skills, management information system, business Law, Information system
GCE grade 12 Certificate -
Nkonkola High School
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