GRACE MUKUKA
Ndola
Summary
Approachable Front Office Supervisor bringing 10 years of superior performance in administrative support and team leadership. Dedicated to fostering efficient and accurate office operations through superior attention to detail and excellent business acumen. Multitasks effectively and motivate coworkers to achieve high standard of communication.
Overview
14
14
years of professional experience
Work History
Front Office Supervisor
Marybegg Health Services
10.2013 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Caregiver Attendant
Mapalo Sitter Cares
01.2022 - 06.2022
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Facilitated smooth transitions between home, hospital, and other care settings by coordinating services and sharing information with relevant parties.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Educated families on caregiving techniques, empowering them to participate in their loved one''s care effectively.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
- Assisted patients in managing chronic conditions, helping them develop and maintain a healthy lifestyle.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Ward Clerk
Marybegg Health Services
01.2015 - 05.2018
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Reduced wait times for patients by effectively managing appointment schedules and room assignments.
- Coordinated with insurance providers to confirm coverage details, minimizing billing errors and enhancing patient satisfaction.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Organized paperwork for doctors, nurses and patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Supported office staff and operational requirements with administrative tasks.
- Documented latest information in computer system and printed paperwork.
- Maintained patient confidentiality in line with MBHS regulations.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Sales Assistant
Gourock And Canvas Zambia Limited
03.2010 - 08.2013
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Researched new clients for sales team, inputting contact information into Salesforce.
Education
No Degree -
Dominican Convent Secondary School
Ndola, ZambiaNo Degree - CPR
Zambia Red Cross Society
Ndola10.2023
Caregiving Course
Mapalo Sitter Cares
Ndola, Zambia01.2021
No Degree - Secretarial Studies And Office Administration
City & Guilds
Ndola Training Institute01.2010
Skills
- Data Entry
- Proficient in [Software]
- Staff Supervision
- Inquiry Response
- Customer service excellence
- Multitasking proficiency
- Interpersonal skills
- Staff training and development
- Administrative tasks
- Effective communication
- Front desk operations
- Problem-solving abilities
Timeline
Caregiver Attendant
Mapalo Sitter Cares
01.2022 - 06.2022
Ward Clerk
Marybegg Health Services
01.2015 - 05.2018
Front Office Supervisor
Marybegg Health Services
10.2013 - Current
Sales Assistant
Gourock And Canvas Zambia Limited
03.2010 - 08.2013
No Degree -
Dominican Convent Secondary School
No Degree - CPR
Zambia Red Cross Society
Caregiving Course
Mapalo Sitter Cares
No Degree - Secretarial Studies And Office Administration
City & Guilds
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