Grace Ngoma

• Offer clerical support to Chief Executive Officer and other senior executives.
• Handling highly sensitive material and maintaining discretion and confidentiality.
• Act as point of contact among executives, employees,and clients
• Coordinate and domestic/international booking flights and accommodation.
• Process travel expenses and reimbursements for executive team and senior management.
• Organise and coordinate meetings and events
• Maintaining files and updating records
• General Office management

Other assigned duties:

• Processing of work permits and visa for expatriates
• Addressing any immigration issues arising
• Preparation of offer letters and employment contracts for expatriates
• NAPSA Registration for expatriates
• Maintaining and updating management attendance and leave days for payroll processing
• Preparation of salary transfer letters for expatriates
• Basic bookkeeping tasks - Creating purchase requisitions, purchase orders and Goods Receipt Purchase orders on SAP
• Liaising with the Insurance company in regards to insurance claims
• Preparing and submitting insurance claim documents
• Following up on claim settlements
• Updating and maintenance of insurance claim records
• Coordinating with the freight forwarder and Customs clearing agent
• Ensuring shipping documents are timely sent to the Freight forwarder and customs clearing agent
• Tracking shipments and address any delays and other issues arising

• Processed reservations,check-ins and check-outs for guests on SEMPER - (a hospitality software)
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Maintained clear and accurate records of guest room bookings
• Computed guest billings, accurately posted charges to guest rooms and received payments via cash, company cheques and Visa debit cards
• Maintained professional relationship with guests
• Performed other assigned administrative duties
• Prepared purchase requisitions and received stock
• Performed stock control duties.

• Made reservations for accommodation, restaurant and game drives
• Welcomed, registered, and assigned guests to their rooms
• Answered phone calls, replied to emails
• Ensured that all rooms are cleaned and well maintained
• Received and resolved guest complaints
• Prepared quotations, customer invoices and received payments
• Performed data entry and other administrative duties
• Purchase of stock
• Performed stock control duties