Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
CustomerServiceRepresentative
Grace Chunda Chipumbu

Grace Chunda Chipumbu

Kitwe

Summary

Accomplished Chemical Engineer and adept Mine Production Dispatcher with a track record of success at First Quantum Minerals Trident Limited. Proficient in dispatch coordination and conflict resolution, improved operational efficiency through precise record-keeping and clear communication, resulting in notable reductions in response times. Experienced in dispatch software, dedicated to promoting teamwork and collaboration in fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mine Production Dispatcher

First Quantum Minerals Trident Limited
02.2023 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Coordinated logistics for field units, optimizing routes for faster response times.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Improved dispatch system efficiency with implementation of new scheduling software.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Facilitated training for new dispatchers, improving team readiness and performance.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Control Room Operator

First Quantum Minerals Trident Limited
10.2021 - 02.2023
  • Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
  • Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
  • Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
  • Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
  • Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
  • Reported complex issues and conditions to management for specialized diagnosis and repair.
  • Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
  • Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
  • Inspected plant activities on screens and computers to identify and troubleshoot issues.
  • Assisted in the successful completion of major projects by providing accurate, up-to-date information to management and stakeholders.
  • Increased plant performance by continually refining operating procedures based on real-time data analysis.
  • Supported continuous improvement efforts by participating in regular training sessions and staying current on industry best practices.
  • Provided variance reports to field staff to assist with task prioritization.
  • Collaborated across departments to address interrelated issues affecting productivity or safety at the facility.
  • Contributed to a significant reduction in incidents through consistent enforcement of safety guidelines within the control room environment.
  • Improved system reliability with thorough equipment inspections and timely performance of preventative maintenance tasks.
  • Enhanced control room efficiency by streamlining processes and implementing new software tools.
  • Developed, reviewed and revised plant safety and operating procedures for personnel and contractors.
  • Conducted regular reviews of operating procedures to ensure compliance with evolving regulatory requirements and industry standards.
  • Contributed to achieving production targets by efficiently allocating resources and monitoring progress on key performance indicators.
  • Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
  • Changed pump and delivery schedules to maintain product quality, safe operating conditions and cost-efficient operations.
  • Provided valuable input during planning stages for facility expansions, incorporating operational considerations into design decisions.
  • Optimized energy usage through careful monitoring of power consumption patterns and implementation of conservation measures.
  • Evaluated operational metrics to assess performance against targets, identifying opportunities for further improvements.
  • Streamlined data logging processes, ensuring accurate and timely documentation of control room activities.
  • Enhanced plant safety protocols with rigorous monitoring of control systems, minimizing operational risks.
  • Developed emergency response strategies to effectively manage potential incidents, enhancing facility safety.
  • Liaised with technology vendors to troubleshoot equipment issues, minimizing impact on control room functionality.
  • Maintained strict compliance with industry regulations and standards, ensuring high level of operational integrity.
  • Coordinated with external agencies during emergency situations to provide accurate and timely information, ensuring effective response efforts.
  • Operated and maintained surveillance equipment to ensure secure and efficient control room operations.
  • Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
  • Updated operational manuals to reflect current best practices, ensuring all team members had access to latest procedural information.
  • Analyzed system performance data to identify trends and areas for improvement, driving continuous operational enhancements.
  • Conducted risk assessments to identify potential vulnerabilities within control room operations, proactively reducing risks.
  • Led daily briefing sessions to update staff on critical operational matters, fostering well-informed team environment.
  • Conducted periodic system checks to ensure optimal performance, reducing downtime and maintaining continuous operations.
  • Implemented new software solutions to enhance monitoring capabilities, significantly improving operational oversight.
  • Streamlined communication channels between control room and field operators, enhancing overall coordination and efficiency.
  • Facilitated training for new operators, improving team proficiency and operational efficiency.
  • Optimized resource usage by effectively managing control room technologies, contributing to cost savings.
  • Coordinated with maintenance teams to schedule repairs and routine checks, ensuring equipment reliability.
  • Improved response times to system alarms by implementing streamlined procedures for issue identification and resolution.
  • Documented daily activities in internal system and submitted timely shift reports.
  • Completed daily inspections and tests on plant equipment and documented findings.
  • Monitored operations to spot and report on issues for quick resolution.
  • Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
  • Examined and adjusted valves, pumps and other equipment to verify proper functioning.
  • Observed equipment in operation, system activities and control readouts on continuous basis.
  • Followed safety protocols and procedures to maintain safe working environment.
  • Tested water and condensate to check safety and compliance with regulations.
  • Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
  • Monitored control panel data to ensure plant operations were within parameters.
  • Promoted interdepartmental communication with employees, increasing speedy issue resolution.
  • Aligned boiler pressure and steam system operations with optimal levels.
  • Trained personnel on operation and maintenance of power plant equipment.
  • Examined and adjusted valves, pumps and other equipment to ensure proper functioning.
  • Maintained power plant compliance with industry safety and environmental standards.

Milling Operator

First Quantum Minerals Trident Limited
10.2019 - 10.2021
  • Strengthened overall plant efficiency by proactively identifying areas for improvement within the filling department operations.
  • Mitigated risks associated with hazardous materials handling through strict adherence to established safety guidelines during the filling process.
  • Provided training to new operators, fostering a strong work environment for successful production outcomes.
  • Increased production accuracy with precise calibration of filling equipment according to specifications.
  • Provided cross-functional support when needed, assisting other departments in achieving production goals and maintaining overall plant efficiency levels.
  • Maintained product quality by performing regular inspections and adhering to strict quality control standards.
  • Adhered to company policies and regulatory compliance requirements, maintaining a clean and organized workspace.
  • Optimized machine performance by conducting routine maintenance, ensuring optimal functioning at all times.
  • Collaborated with team members for efficient workflow, ensuring timely completion of daily production targets.
  • Supported continuous improvement efforts by actively participating in process review meetings and providing feedback on potential improvements.

Metallurgist - Internship

Lumwana Mining Company Limited
04.2018 - 10.2018
  • Developed and implemented metrics and methods to improve metals, making metals sturdier and adaptable to surroundings.
  • Documented and certified material quality of each batch of raw material used in manufacturing by testing batch samples through tensile, compression and shear tests.
  • Utilized SPC charts and experimental trials to make continual product improvements.
  • Monitored microscopic samples to determine metal specifications such as structure and erosion.
  • Coordinated research initiatives focused on emerging metallurgical trends, staying at the forefront of industry advancements.
  • Presented research findings and technical recommendations to stakeholders through comprehensive reports, fostering informed decisionmaking.
  • Performed detailed cost-benefit analyses for potential materials substitutions or process changes, informing strategic decision-making processes.
  • Established strong relationships with suppliers and vendors, negotiating favorable contracts for raw materials and equipment procurement.
  • Gathered and organized material samples to use in third-party testing, evaluated results and reported on findings to optimize materials choices.
  • Planned and evaluated new projects, consulting with other engineers and corporate executives as necessary.
  • Supervised work of technologists, technicians and other engineers and scientists.

Education

Bachelor Of Engineering In Chemical Engineering - Chemical Engineering

The Copperbelt University
Kitwe, Zambia
08.2017

Skills

  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Dispatching procedures
  • Stress tolerance
  • Prioritizing calls
  • Problem-solving
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Route planning
  • Schedule coordination
  • Route navigation
  • Communication equipment operation
  • Dispatching field personnel
  • Database maintenance
  • Incident reporting
  • Database updates
  • Conflict resolution
  • Traffic monitoring
  • Database management
  • Verifying coverage
  • Technical aptitude
  • Team collaboration
  • Verbal and written communication
  • Record keeping
  • Emergency protocols
  • Equipment management
  • Tracking systems
  • Delivery procedures
  • Navigation support
  • Modular Mining and SmartfleetDX proficiency
  • Radio communication
  • Critical thinker
  • Shift coordination
  • Improving operations
  • Driver communication
  • Adjusting routes
  • Vehicle coordination
  • Multitasking Abilities
  • Effective communications
  • Microsoft office
  • Excellent communication
  • Dispatch recordkeeping
  • Teamwork and collaboration
  • Relationship building
  • Creative thinking
  • Records maintenance

Accomplishments

  • First Female Mine Dispatcher
  • Implementation of SmartfleetDX Mine Production Software for Nickel Mine

Affiliations

  • Member of EIZ, The Engineering Institution of Zambia
  • Registered Member of ERB, Engineers Registration Board

Certification

  • Microsoft Power BI
  • Google Project Management Professional Certificate

Languages

English
Bilingual or Proficient (C2)

Timeline

Mine Production Dispatcher

First Quantum Minerals Trident Limited
02.2023 - Current

Control Room Operator

First Quantum Minerals Trident Limited
10.2021 - 02.2023

Milling Operator

First Quantum Minerals Trident Limited
10.2019 - 10.2021

Metallurgist - Internship

Lumwana Mining Company Limited
04.2018 - 10.2018

Bachelor Of Engineering In Chemical Engineering - Chemical Engineering

The Copperbelt University

Similar Profiles

CREATE PROFILE
Grace Chunda Chipumbu