Grace Chunda Chipumbu
Kitwe
Summary
Accomplished Chemical Engineer and adept Mine Production Dispatcher with a track record of success at First Quantum Minerals Trident Limited. Proficient in dispatch coordination and conflict resolution, improved operational efficiency through precise record-keeping and clear communication, resulting in notable reductions in response times. Experienced in dispatch software, dedicated to promoting teamwork and collaboration in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mine Production Dispatcher
First Quantum Minerals Trident Limited
02.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Control Room Operator
First Quantum Minerals Trident Limited
10.2021 - 02.2023
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Assisted in the successful completion of major projects by providing accurate, up-to-date information to management and stakeholders.
- Increased plant performance by continually refining operating procedures based on real-time data analysis.
- Supported continuous improvement efforts by participating in regular training sessions and staying current on industry best practices.
- Provided variance reports to field staff to assist with task prioritization.
- Collaborated across departments to address interrelated issues affecting productivity or safety at the facility.
- Contributed to a significant reduction in incidents through consistent enforcement of safety guidelines within the control room environment.
- Improved system reliability with thorough equipment inspections and timely performance of preventative maintenance tasks.
- Enhanced control room efficiency by streamlining processes and implementing new software tools.
- Developed, reviewed and revised plant safety and operating procedures for personnel and contractors.
- Conducted regular reviews of operating procedures to ensure compliance with evolving regulatory requirements and industry standards.
- Contributed to achieving production targets by efficiently allocating resources and monitoring progress on key performance indicators.
- Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
- Changed pump and delivery schedules to maintain product quality, safe operating conditions and cost-efficient operations.
- Provided valuable input during planning stages for facility expansions, incorporating operational considerations into design decisions.
- Optimized energy usage through careful monitoring of power consumption patterns and implementation of conservation measures.
- Evaluated operational metrics to assess performance against targets, identifying opportunities for further improvements.
- Streamlined data logging processes, ensuring accurate and timely documentation of control room activities.
- Enhanced plant safety protocols with rigorous monitoring of control systems, minimizing operational risks.
- Developed emergency response strategies to effectively manage potential incidents, enhancing facility safety.
- Liaised with technology vendors to troubleshoot equipment issues, minimizing impact on control room functionality.
- Maintained strict compliance with industry regulations and standards, ensuring high level of operational integrity.
- Coordinated with external agencies during emergency situations to provide accurate and timely information, ensuring effective response efforts.
- Operated and maintained surveillance equipment to ensure secure and efficient control room operations.
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Updated operational manuals to reflect current best practices, ensuring all team members had access to latest procedural information.
- Analyzed system performance data to identify trends and areas for improvement, driving continuous operational enhancements.
- Conducted risk assessments to identify potential vulnerabilities within control room operations, proactively reducing risks.
- Led daily briefing sessions to update staff on critical operational matters, fostering well-informed team environment.
- Conducted periodic system checks to ensure optimal performance, reducing downtime and maintaining continuous operations.
- Implemented new software solutions to enhance monitoring capabilities, significantly improving operational oversight.
- Streamlined communication channels between control room and field operators, enhancing overall coordination and efficiency.
- Facilitated training for new operators, improving team proficiency and operational efficiency.
- Optimized resource usage by effectively managing control room technologies, contributing to cost savings.
- Coordinated with maintenance teams to schedule repairs and routine checks, ensuring equipment reliability.
- Improved response times to system alarms by implementing streamlined procedures for issue identification and resolution.
- Documented daily activities in internal system and submitted timely shift reports.
- Completed daily inspections and tests on plant equipment and documented findings.
- Monitored operations to spot and report on issues for quick resolution.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
- Examined and adjusted valves, pumps and other equipment to verify proper functioning.
- Observed equipment in operation, system activities and control readouts on continuous basis.
- Followed safety protocols and procedures to maintain safe working environment.
- Tested water and condensate to check safety and compliance with regulations.
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
- Monitored control panel data to ensure plant operations were within parameters.
- Promoted interdepartmental communication with employees, increasing speedy issue resolution.
- Aligned boiler pressure and steam system operations with optimal levels.
- Trained personnel on operation and maintenance of power plant equipment.
- Examined and adjusted valves, pumps and other equipment to ensure proper functioning.
- Maintained power plant compliance with industry safety and environmental standards.
Milling Operator
First Quantum Minerals Trident Limited
10.2019 - 10.2021
- Strengthened overall plant efficiency by proactively identifying areas for improvement within the filling department operations.
- Mitigated risks associated with hazardous materials handling through strict adherence to established safety guidelines during the filling process.
- Provided training to new operators, fostering a strong work environment for successful production outcomes.
- Increased production accuracy with precise calibration of filling equipment according to specifications.
- Provided cross-functional support when needed, assisting other departments in achieving production goals and maintaining overall plant efficiency levels.
- Maintained product quality by performing regular inspections and adhering to strict quality control standards.
- Adhered to company policies and regulatory compliance requirements, maintaining a clean and organized workspace.
- Optimized machine performance by conducting routine maintenance, ensuring optimal functioning at all times.
- Collaborated with team members for efficient workflow, ensuring timely completion of daily production targets.
- Supported continuous improvement efforts by actively participating in process review meetings and providing feedback on potential improvements.
Metallurgist - Internship
Lumwana Mining Company Limited
04.2018 - 10.2018
- Developed and implemented metrics and methods to improve metals, making metals sturdier and adaptable to surroundings.
- Documented and certified material quality of each batch of raw material used in manufacturing by testing batch samples through tensile, compression and shear tests.
- Utilized SPC charts and experimental trials to make continual product improvements.
- Monitored microscopic samples to determine metal specifications such as structure and erosion.
- Coordinated research initiatives focused on emerging metallurgical trends, staying at the forefront of industry advancements.
- Presented research findings and technical recommendations to stakeholders through comprehensive reports, fostering informed decisionmaking.
- Performed detailed cost-benefit analyses for potential materials substitutions or process changes, informing strategic decision-making processes.
- Established strong relationships with suppliers and vendors, negotiating favorable contracts for raw materials and equipment procurement.
- Gathered and organized material samples to use in third-party testing, evaluated results and reported on findings to optimize materials choices.
- Planned and evaluated new projects, consulting with other engineers and corporate executives as necessary.
- Supervised work of technologists, technicians and other engineers and scientists.
Education
Bachelor Of Engineering In Chemical Engineering - Chemical Engineering
The Copperbelt University
Kitwe, Zambia 08.2017
Skills
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Dispatching procedures
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Route navigation
- Communication equipment operation
- Dispatching field personnel
- Database maintenance
- Incident reporting
- Database updates
- Conflict resolution
- Traffic monitoring
- Database management
- Verifying coverage
- Technical aptitude
- Team collaboration
- Verbal and written communication
- Record keeping
- Emergency protocols
- Equipment management
- Tracking systems
- Delivery procedures
- Navigation support
- Modular Mining and SmartfleetDX proficiency
- Radio communication
- Critical thinker
- Shift coordination
- Improving operations
- Driver communication
- Adjusting routes
- Vehicle coordination
- Multitasking Abilities
- Effective communications
- Microsoft office
- Excellent communication
- Dispatch recordkeeping
- Teamwork and collaboration
- Relationship building
- Creative thinking
- Records maintenance
Accomplishments
- First Female Mine Dispatcher
- Implementation of SmartfleetDX Mine Production Software for Nickel Mine
Affiliations
- Member of EIZ, The Engineering Institution of Zambia
- Registered Member of ERB, Engineers Registration Board
Certification
- Microsoft Power BI
- Google Project Management Professional Certificate
Languages
English
Bilingual or Proficient (C2)
Timeline
Mine Production Dispatcher
First Quantum Minerals Trident Limited
02.2023 - Current
Control Room Operator
First Quantum Minerals Trident Limited
10.2021 - 02.2023
Milling Operator
First Quantum Minerals Trident Limited
10.2019 - 10.2021
Metallurgist - Internship
Lumwana Mining Company Limited
04.2018 - 10.2018
Bachelor Of Engineering In Chemical Engineering - Chemical Engineering
The Copperbelt University
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