Grace Kabinda
Ndola , Zambia.,Copperbelt Province
Summary
Detail-oriented professional with expertise in records management, report generation, and corporate administration. Proficient in scheduling, email correspondence handling, and utilizing Microsoft programmes to streamline operations. Demonstrates strong customer service skills and a commitment to maintaining organizational efficiency.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Human Resources Assistant
Lwenshi Limited.
Lusaka, Zambia., Lusaka Province
01.2020 - 12.2022
- Distributed HR resources effectively across teams to best meet company compliance goals.
- Prepared and distributed payslips detailing pay and deductions.
- Updated records with employee status, personal information and agreement term changes.
- Ensured team alignment by assisting with HR policy and procedure development.
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
Administrative Assistant
Kabulonga Trust School
Lusaka, Lusaka Province
01.2019 - 12.2019
- Arranged filing systems for easy use and retrieval by personnel.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Supported staff with administrative needs for photocopying, faxing and filing.
IT Support Assistant
Kabulonga Trust School
Lusaka, Lusaka Province
01.2018 - 12.2018
- Resolved hardware malfunctions to prevent work disruption.
- Handled the migration of data during system upgrades smoothly.
- Trained staff to navigate systems and update databases.
- Explained technical concepts using clear and concise language.
- Set up user accounts and permissions for secure access control.
Sales Executive
Zoona Sunga
Lusaka, Lusaka Province
02.2017 - 12.2017
- Increased customer engagement by delivering high-quality product demonstrations.
- Demonstrated product features and functions to engage potential customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Improved new business using targeted door-to-door selling.
- Presented sales data and insights to leadership to aid strategy development and planning.
Education
Bachelor of Public Administration - Management
National Institute of Public Administration
Lusaka, Lusaka Province 06.2020 - 06.2022
Diploma in Public Administration - Management
National Institute of Public Administration
Lusaka, Zambia. 06.2014 - 06.2015
Skills
- Records management
- Report generation
- Email correspondence handling
- Scheduling proficiency
- Corporate administration
- Microsoft Programmes
- Customer Service
Languages
English
Fluent
Certification
Zambia Institute of Human Resource Management Affiliate.
References
References available upon request.
Timeline
Bachelor of Public Administration - Management
National Institute of Public Administration
06.2020 - 06.2022
Human Resources Assistant
Lwenshi Limited.
01.2020 - 12.2022
Administrative Assistant
Kabulonga Trust School
01.2019 - 12.2019
IT Support Assistant
Kabulonga Trust School
01.2018 - 12.2018
Sales Executive
Zoona Sunga
02.2017 - 12.2017
Diploma in Public Administration - Management
National Institute of Public Administration
06.2014 - 06.2015
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