Grace Tililenji Theo
Chongwe
Summary
Dynamic and results-oriented professional with extensive experience at Urbscape Zambia Limited, excelling in customer service and office administration. Leveraged computer proficiency and critical thinking to enhance operational efficiency and confidentiality management. Proven track record in improving volunteer satisfaction and streamlining administrative processes, demonstrating adaptability and a passion for achieving exceptional outcomes.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Receptionist Intern
Centre for Infectious Disease Research in Zambia
09.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Administrative Assistant
Urbscape Zambia Limited
04.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Census Enumerator
Zambia Statistics Agency
08.2022 - 09.2022
- Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Improved data accuracy by diligently collecting and recording census information from households.
Volunteer Services Officer
Barefeet Organization
08.2013 - 06.2016
- Improved overall satisfaction among volunteers by addressing concerns promptly and implementing supportive measures when necessary.
- Recruited a diverse range of volunteers, resulting in increased program capacity and expanded service offerings.
- Implemented targeted recruitment strategies to attract specific skill sets needed for specialized projects or initiatives.
- Provided ongoing support and guidance to volunteers, ensuring their success in meeting project goals and objectives.
- Organized workshops and development sessions that focused on enhancing skill sets relevant to each individual''s volunteering role.
Education
Bachelor Of Arts - Political Science With French Language
The University of Zambia
Lusaka, Zambia 04.2022
Certificate - French Language And Literature
Alliance Francaise of Lusaka
Lusaka Zambia 08.2015
General Certificate In Education -
Rusangu Secondary School
Monze,Zambia11.2011
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Administrative Support
- Microsoft Excel
- Microsoft Outlook
- Deadline-oriented
- Calendar Management
- Dedicated Team Player
- Critical Thinking
- Scheduling
- Computer Proficiency
- Confidentiality
- Knowledgeable about ERP and ESS software
- Adaptability
- Problem solving skills
- Self-motivated
- Ambitious and passionate about achieving results
- Willing to learn
References
- Mr. A. Siwale, Position Lecturer, University of Zambia, +260967092361 Rexhibajene2012@gmail.com
- Miss Precious M Sitali, Assistant Dentist, Zimba Mission Hospital, +26078852652, Sitalimps@gmail.com
- Mr Sherperd Rukovu, Quantity Surveyor, Urbscape Zambia Limited, +260777397875
Timeline
Administrative Assistant/Receptionist Intern
Centre for Infectious Disease Research in Zambia
09.2024 - Current
Administrative Assistant
Urbscape Zambia Limited
04.2023 - 08.2024
Census Enumerator
Zambia Statistics Agency
08.2022 - 09.2022
Volunteer Services Officer
Barefeet Organization
08.2013 - 06.2016
Bachelor Of Arts - Political Science With French Language
The University of Zambia
Certificate - French Language And Literature
Alliance Francaise of Lusaka
General Certificate In Education -
Rusangu Secondary School