Gracia Kitete Fariala

providing high-touch customer service for corporate or premium leisure clients.

• Offered tailored ticket options and resolved inquiries to enhance customer experience
• Oversaw travel budgets to ensure compliance with company policies.
• Engaged in negotiations with hotels and airlines to enhance service offerings and reduce costs.
• .Assisted customers with travel bookings

Recruited and onboarded drivers

• Monitored performance and ensured service quality
• Resolved complaints and generated reports to improve service response.
• Trained field scouts to meet targets, enhancing team performance.
• Facilitated meetings with supervisor and scouts to provide updates on project progress.
• Opened application process for clients and drivers, facilitating smooth onboarding.

• Welcomed patients and maintained accurate records to ensure efficient operations.
• Guided patients to doctors' offices, enhancing their experience and facilitating consultations.
• Sorted and organized patient files for quick retrieval and improved workflow.

• Managed site operations, budgets, and schedules to align with project timelines
• Supervised teams to uphold quality standards and compliance throughout projects
• Coordinated procurement of materials to ensure on-time delivery for project milestones