Gracious Hachunga
Livingstone
Summary
I am a Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Spa Therapist
David livingstone safari lodge and spa
Livingstone, Zambia
07.2021 - Current
- Performed massage treatments including Swedish, deep tissue and aromatherapy techniques.
- Provided facial treatments such as cleansing, exfoliation and moisturizing.
- Ensured that all equipment was properly cleaned and sterilized
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Provided body wraps, scrubs, hot stone therapy or other specialized treatments as requested by customers.
- Performed pedicures and manicures.
Spa Receptionist
Aha the David livingstone safari lodge and spa
Livingstone, Zambia
10.2018 - 11.2019
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls and other correspondence.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Ensured all areas of the spa were properly cleaned before opening for the day.
Bartender/waitress
New Fairmount hotel
Livingstone, Zambia
09.2017 - 09.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware and utensils.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Waitress, Housekeeping, Reception Internship
New Fairmount hotel
Livingstone , Zambia
01.2015 - 08.2016
- Checked back with customers throughout meal service to ensure satisfaction.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
Education
Certificate in Facials, Massage, Pedi/mani, Waxing
Ashca Institute of Higher Education
Lusaka 07.2023 - 10.2023
Certificate In Makeup And Artificial Nails - Beauty And Cosmetology
Ashca Institute of Higher Education
07.2023 - 10.2023
High School Certificate
Linda High School
Livingstone 10.2011 - 11.2013
Some College (No Degree) - Certificate in Skin Care
Esse College
Online Training Skills
- Hot Stone Massage
- Appointment Scheduling
- Swedish Massage
- Deep Tissue Massage
- Advanced facials specialist
- Hydrating body wrap procedure
- Microdermabrasion treatments
- Customer Consultation
- Scheduling
- Product Promotions
- Excellent team player
- Reflexology knowledge
- Dermaplaning proficiency
- Customized skincare plans
- Extractions and pore cleansing
- Waxing services
- Equipment sterilization
Languages
English
Upper Intermediate
B2
Other Languages
- Tonga
- Lozi
- Bemba
- Nyanja
Affiliations
- Traveling
- Reading novels
- Gardening
- Listening to music
Additional Personal details
- Marital status- Single
- Religion- Christian
- Date of birth- 08/09/1995
References
References available upon request.
Timeline
Certificate in Facials, Massage, Pedi/mani, Waxing
Ashca Institute of Higher Education
07.2023 - 10.2023
Certificate In Makeup And Artificial Nails - Beauty And Cosmetology
Ashca Institute of Higher Education
07.2023 - 10.2023
Spa Therapist
David livingstone safari lodge and spa
07.2021 - Current
Spa Receptionist
Aha the David livingstone safari lodge and spa
10.2018 - 11.2019
Bartender/waitress
New Fairmount hotel
09.2017 - 09.2018
Waitress, Housekeeping, Reception Internship
New Fairmount hotel
01.2015 - 08.2016
High School Certificate
Linda High School
10.2011 - 11.2013
Some College (No Degree) - Certificate in Skin Care
Esse College