Summary
Overview
Work History
Education
Skills
Languages
Other Languages
Affiliations
Additional Personal details
References
Timeline
Generic
Gracious  Hachunga

Gracious Hachunga

Livingstone

Summary

I am a Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Spa Therapist

David livingstone safari lodge and spa
Livingstone, Zambia
07.2021 - Current
  • Performed massage treatments including Swedish, deep tissue and aromatherapy techniques.
  • Provided facial treatments such as cleansing, exfoliation and moisturizing.
  • Ensured that all equipment was properly cleaned and sterilized
  • Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
  • Provided body wraps, scrubs, hot stone therapy or other specialized treatments as requested by customers.
  • Performed pedicures and manicures.

Spa Receptionist

Aha the David livingstone safari lodge and spa
Livingstone, Zambia
10.2018 - 11.2019
  • Greeted customers and answered inquiries in a friendly and helpful manner.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Provided clients with information on spa services, packages, and promotions.
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Managed front desk operations including phone calls and other correspondence.
  • Developed relationships with clients to ensure repeat business by providing excellent customer service.
  • Ensured all areas of the spa were properly cleaned before opening for the day.

Bartender/waitress

New Fairmount hotel
Livingstone, Zambia
09.2017 - 09.2018
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware and utensils.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Waitress, Housekeeping, Reception Internship

New Fairmount hotel
Livingstone , Zambia
01.2015 - 08.2016
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.

Education

Certificate in Facials, Massage, Pedi/mani, Waxing

Ashca Institute of Higher Education
Lusaka
07.2023 - 10.2023

Certificate In Makeup And Artificial Nails - Beauty And Cosmetology

Ashca Institute of Higher Education
07.2023 - 10.2023

High School Certificate

Linda High School
Livingstone
10.2011 - 11.2013

Some College (No Degree) - Certificate in Skin Care

Esse College
Online Training

Skills

  • Hot Stone Massage
  • Appointment Scheduling
  • Swedish Massage
  • Deep Tissue Massage
  • Advanced facials specialist
  • Hydrating body wrap procedure
  • Microdermabrasion treatments
  • Customer Consultation
  • Scheduling
  • Product Promotions
  • Excellent team player
  • Reflexology knowledge
  • Dermaplaning proficiency
  • Customized skincare plans
  • Extractions and pore cleansing
  • Waxing services
  • Equipment sterilization

Languages

English
Upper Intermediate
B2

Other Languages

  • Tonga
  • Lozi
  • Bemba
  • Nyanja

Affiliations

  • Traveling
  • Reading novels
  • Gardening
  • Listening to music

Additional Personal details

  • Marital status- Single
  • Religion- Christian
  • Date of birth- 08/09/1995

References

References available upon request.

Timeline

Certificate in Facials, Massage, Pedi/mani, Waxing

Ashca Institute of Higher Education
07.2023 - 10.2023

Certificate In Makeup And Artificial Nails - Beauty And Cosmetology

Ashca Institute of Higher Education
07.2023 - 10.2023

Spa Therapist

David livingstone safari lodge and spa
07.2021 - Current

Spa Receptionist

Aha the David livingstone safari lodge and spa
10.2018 - 11.2019

Bartender/waitress

New Fairmount hotel
09.2017 - 09.2018

Waitress, Housekeeping, Reception Internship

New Fairmount hotel
01.2015 - 08.2016

High School Certificate

Linda High School
10.2011 - 11.2013

Some College (No Degree) - Certificate in Skin Care

Esse College
Gracious Hachunga