Greyford Kalemba
Lusaka,zambia
Summary
A dedicated professional with expertise in communicating medical information and computerised order entry. Demonstrates professional empathy and proficiency in diabetic supply provisioning. Committed to enhancing patient care through effective communication and technical skills, aiming to contribute to a healthcare team focused on improving patient outcomes.
Customer-oriented Pharmacy Technician bringing 2 and a half years of experience and strong background in retail pharmacy. Expert in accurately dispensing prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Motivated professional currently pursuing Pharmacy Technician qualification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Pharmacy Technician
Elly,s pharmacy
Lusaka, Foxdale, zambia
02.2024 - Current
- Assisted customers in selecting appropriate medications and provided guidance on usage.
- Processed medication orders and ensured accuracy in prescription filling procedures.
- Maintained inventory levels by monitoring stock and placing orders for necessary supplies.
- Collaborated with pharmacists to ensure compliance with health regulations and safety standards.
- Educated patients on proper medication administration and potential side effects.
- Organised and maintained a clean and efficient pharmacy environment for optimal service.
- Dispensed medications accurately according to prescriptions and ensured compliance with safety regulations.
- Assisted in managing inventory levels and restocked shelves to maintain optimal product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in dispensing medications accurately whilst adhering to safety protocols.
- Managed inventory levels effectively ensuring availability of essential pharmaceuticals.
- Collaborated with pharmacists to provide exceptional customer service and medication counselling.
- Trained and mentored new pharmacy technicians in standard operating procedures and best practices.
- Monitored prescription expiry dates and conducted regular stock checks to minimise waste.
- Conducted over-the-counter sales, providing customers with necessary products quickly.
- Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
- Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
Hotel receptionist
NALULU LODGE
KALUMBILA, ZAMBIA
09.2017 - 12.2018
- Managed front desk operations to ensure efficient check-in and check-out processes.
- Assisted guests with inquiries and provided information on local attractions and services.
- Coordinated reservations and maintained accurate records in property management system.
- Resolved guest complaints professionally and ensured satisfaction through attentive service.
- Supported housekeeping and maintenance teams by communicating guest needs and preferences.
Education
Higher National Diploma - PHARMACY
EVELYN HONE COLLEGE
LUSAKA 01.2019 - 07.2023
Skills
- Communicating medical information
- Computerised order entry expertise
- Professional empathy
- Diabetic supply provisioning
Timeline
Pharmacy Technician
Elly,s pharmacy
02.2024 - Current
Higher National Diploma - PHARMACY
EVELYN HONE COLLEGE
01.2019 - 07.2023
Hotel receptionist
NALULU LODGE
09.2017 - 12.2018