Guendolyne Bere
Victoria Falls , Zimbabwe
Summary
Dynamic administrative professional with a proven track record at Victoria Falls Wildlife Trust, excelling in financial management and project oversight. Adept at stakeholder management and report writing, I achieved a 10% budget surplus while ensuring compliance and fostering strong relationships. Committed to enhancing operational efficiency and delivering exceptional results.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Victoria Falls Wildlife Trust
Victoria Falls
05.2021 - Current
- Bookkeeping: Posting transactions accurately in QuickBooks Desktop and Online for over 3 years, consistently achieving 99.9% monthly reconciliation accuracy.
- Financial Operations: Budgeting, invoicing payments, following up with unpaid debtors, maintaining accurate financial records, and ensuring timely cash flow. Performing secure payment processing, adhering to internal policies, and bridging communication gaps with local banks and financial institutions.
- Grant Management and Reporting: Tracking project expenses, successfully managing grant budgets without exceeding budgets or timelines, and successfully implementing cost-saving measures that resulted in a 10% budget surplus in the KAZA Bengo program, while generating comprehensive and timely donor reports.
- Procurement: Procuring supplies from vendors in line with grant guidelines and company purchasing protocols, ensuring compliance, and cost-effectiveness.
- Executive Support: Scheduling appointments and meetings for the Executive team, maintaining efficient calendars, and ensuring a smooth workflow.
- Human Resources: Facilitating basic HR documentation, contracts, leave management, and staff rotations, contributing to a positive, and productive work environment.
- Payroll Management: Running payroll accurately and efficiently, ensuring timely payment, and compliance with regulations.
- Policy Development: Implementing internal governance and policies, ensuring adherence to best practices.
- Partnership Liaison: Liaising with donors on accounts, cash ups, and reconciliation with the budget, fostering strong relationships, and accountability.
Administrator
Robins Pvt Ltd
Victoria Falls
05.2019 - 05.2021
- Administrative Work and Bookkeeping: Managed daily office operations, handled financial transactions, and maintained accurate records in Sage Evolution, achieving 99.5% posting accuracy and improving reporting efficiency by 15%.
- Procurement Management: Sourced and negotiated with vendors, processed purchase orders, ensuring compliance with purchasing policies.
- Camp Liaison Officer: Served as the primary point of contact between management and camp personnel, resolving logistical issues, ensuring smooth camp operations, and exceeding guest satisfaction targets by 10%.
Administrator
Zambezi Air Charters
Victoria Falls
01.2019 - 04.2019
- Quotes and Reservations: Generated accurate and competitive quotes for clients, exceeding booking targets by 10% while ensuring customer satisfaction.
- Scheduling: Mastered efficient scheduling of crew, maintenance, and flight rotations, minimizing downtime and optimizing resource utilization.
- Record Keeping: Maintained meticulous records of aircraft routes, hours, passenger manifests, oil and fuel usage, and other critical data using specialized software, ensuring data accuracy and accessibility.
- Fuel Account Management: Negotiated favorable contracts with suppliers, monitored fuel usage, managed fuel accounts, and prevented any fuel shortages.
- Aircraft Tracking: Monitored flight progress via Spider tracks aircraft tracking systems to, optimize routing, and ensure the safety and efficiency of operations.
- Invoicing and Payment: Generated accurate invoices, followed up on overdue payments, and implemented effective debt collection strategies, maintaining healthy cash flow.
Personal Assistant/ Office Manager
Parkview Packaging
Harare
09.2017 - 02.2018
- Efficiency & Compliance: Managed daily office work, streamlined operations by 20% through implementing a new scheduling system, and ensured adherence to company policies.
- Logistics Management: Successfully arranged complex travel logistics for management, including international trips with diverse requirements.
- Meeting Coordination: Scheduled and facilitated high-level meetings, ensuring smooth execution and efficient use of time.
- Financial Management: Handled administrative work and bookkeeping, maintaining accurate records and managing budgets effectively.
- Inventory Control: Implemented a new inventory system for office supplies, reducing stockout rates by 15% and optimizing costs.
- Communication Expertise: Managed both internal and external communication, fostering a positive and collaborative work environment.
- Detailed Record-Keeping: Recorded accurate minutes of meetings and maintained comprehensive records of office activities. Daily management of office work.
Assistant Manager
Auas Safari Lodge
Windhoek
02.2016 - 12.2016
- Exceptional Guest Service: Ensured high-quality guest service provision, leading to a 15% increase in satisfaction ratings through implementing a new feedback system and fostering a customer-centric culture.
- Effective Staff Management: Scheduled employees strategically, ensuring all stations were manned appropriately and contributing to a 10% reduction in overtime costs.
- Conflict Resolution: Managed conflicts with guests and staff professionally and efficiently, resolving issues in accordance with lodge protocols and maintaining positive relationships.
- Financial Management: Oversaw daily accounting procedures, managed daily sales reports, and compiled accurate monthly financial reports, ensuring financial transparency and contributing to a 5% increase in revenue.
- Operational Excellence: Coordinated the efforts of different departments to ensure smooth business operation, implemented a new stock management system for the kitchen and bar, and reduced inventory waste by 12%.
Front desk associate
Grootberg Lodge
Kamanjab
10.2015 - 01.2016
- Warm Welcome and Information: Welcomed guests with a friendly and professional demeanor, providing clear information on lodge services and exceeding guest expectations by assisting with booking activities, leading to a 10% increase in satisfaction ratings.
- Financial Management: Generated accurate bills and handled payments efficiently, ensuring accurate financial records and minimizing errors.
- Multitasking Master: Answered telephone calls and managed room bookings simultaneously, maintaining professional composure and exceeding guest expectations for responsiveness.
- Administrative Expertise: Handled administrative work and general bookkeeping, ensuring smooth front desk operations and contributing to a well-organized work environment.
Administrator
Harvest House International
Windhoek
03.2012 - 12.2014
- Financial Reporting: Compiled accurate and insightful monthly financial reports, identifying key trends and recommending actionable insights.
- Administrative Efficiency: Streamlined administrative processes through the implementation of new systems, resulting in a 20% increase in daily task completion rate.
- Successful Conference Organizer: Planned and executed a conference for 150 attendees, securing competitive vendor rates and managing accommodation setups within budget, resulting in a 10% increase in attendee satisfaction.
- Operational Management: Oversaw the day-to-day running of office activities, ensuring smooth operations, timely project completion, and adherence to company policies.
Assistant Administrator
Dr Chabva Surgeries
Kadoma
01.2007 - 01.2012
- Daily cash up: Reconciling cash payments against receipts and transactions.
- Monthly reports: Generating financial reports like daily revenue, monthly expense summaries, and patient account ageing.
- Inventory management: Ordering and stocking medical supplies, tracking levels, and ensuring timely replenishment.
- Debt Follow-up: Collecting outstanding patient balances through phone calls, letters, and follow-up appointments.
- Liaison with Medical Aid Societies: Verifying patient insurance coverage, submitting claims, and resolving billing issues.
- Administrative tasks: Typing medical records, filing documents, scheduling appointments, and handling appointment cancellations.
Education
Master of Science - Climate Change and Sustainable Development
Lupane State University
Zimbabwe01-2026
Executive certificate - Project Management and Evaluation Science
Bindura University
Zimbabwe12-2024
Bachelor of Arts - Tourism Management, Geo-Information Systems, French as Applied and Business Language
University of Namibia
Windhoek, Namibia04-2016
Diploma - Marketing Management
Institute of Marketing Management
Pretoria, South Africa11-2007
Skills
- Project management
- Administration and Finance Management
- Coordination
- Report writing
- Stakeholder management
- Planning
- Effective communication
Hobbies and Interests
- Playing tennis
- Reading
- Research
- Rotarian
References
- Mrs. S. Vhori, Robins Pvt Ltd, 171 Courtney Selous, Victoria Falls, Zimbabwe, +263832841638
- Mr. B Rowland, Zambezi Air Charters, 68 Courtney Selous, Victoria Falls, Zimbabwe, 0779604968
- Mrs. C Sasunza, WWF Zimbabwe, 7 Lanark Road, Belgravia, Harare, Zimbabwe, hrwz@machabasafaris.com
Timeline
Administrative Assistant
Victoria Falls Wildlife Trust
05.2021 - Current
Administrator
Robins Pvt Ltd
05.2019 - 05.2021
Administrator
Zambezi Air Charters
01.2019 - 04.2019
Personal Assistant/ Office Manager
Parkview Packaging
09.2017 - 02.2018
Assistant Manager
Auas Safari Lodge
02.2016 - 12.2016
Front desk associate
Grootberg Lodge
10.2015 - 01.2016
Administrator
Harvest House International
03.2012 - 12.2014
Assistant Administrator
Dr Chabva Surgeries
01.2007 - 01.2012
Master of Science - Climate Change and Sustainable Development
Lupane State University
Executive certificate - Project Management and Evaluation Science
Bindura University
Bachelor of Arts - Tourism Management, Geo-Information Systems, French as Applied and Business Language
University of Namibia
Diploma - Marketing Management
Institute of Marketing Management
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