Gwen Silishebo
Lusaka,Zambia
Summary
PROFESSIONAL SUMMARY
Detail-oriented Administrative and Customer Service Professional with over 6 years of administrative experience and 6 months of hands-on customer service experience in a fast-paced service environment. Proven ability to manage front office operations, handle high call volumes, resolve customer issues efficiently, and maintain accurate records. Highly organized, dependable, and skilled in communication, multitasking, and Microsoft Office applications
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Service Representative
Tigmoo Eats
Lusaka, Zambia
08.2025 - Current
- Handled inbound and outbound customer calls related to food delivery services.
- Assisted customers with order placement, delivery tracking, and service inquiries.
- Resolved customer complaints professionally to ensure high satisfaction levels.
- Liaised with delivery riders and partner restaurants to coordinate timely deliveries.
- Updated and maintained accurate customer and order information in the system.
- Provided real-time customer support via phone, WhatsApp, and digital platforms.
- Maintained professionalism while working under pressure in a fast-paced environment.
Administrative Assistant
Coldex Zambia
Lusaka, Zambia
01.2017 - 02.2023
- Managed front desk operations and attended to walk-in clients and visitors.
- Answered, screened, and directed incoming calls professionally.
- Scheduled appointments, meetings, and coordinated staff activities.
- Handled incoming and outgoing correspondence, mail, and deliveries.
- Maintained office supplies, records, and inventory control.
- Prepared reports, correspondence, and administrative documentation.
- Managed electronic and manual filing systems to ensure easy retrieval.
- Coordinated travel arrangements and processed expense reports.
Human Resources Intern
Zambia Revenue Authority
Lusaka, Zambia
07.2016 - 10.2017
- Maintained and updated employee and HR records.
- Filed, scanned, and distributed HR documentation accurately.
- Assisted in preparing onboarding documents such as contracts and offer letters.
- Coordinated interview schedules and communicated with job applicants.
- Assisted with recruitment documentation and job advertisements.
- Responded to internal and external HR inquiries.
- Provided general administrative support to the HR department.
Education
Diploma - Public Administration
National Institute of Public Administration
Lusaka, Zambia 07.2015 - 07.2017
Kansenshi Secondary School
Ndola, ZambiaSkills
CORE COMPETENCIES
- Administrative & Office Support
- Customer Service & Client Relations
- Call Handling & Complaint Resolution
- Front Desk & Reception Management
- Scheduling & Calendar Coordination
- Data Entry & Records Management
- Document Control & Filing Systems
- Microsoft Office Suite
- Report Writing & Documentation
- Time Management & Multitasking
- Problem Solving
- Professional Communication
References
References available upon request.
Timeline
Customer Service Representative
Tigmoo Eats
08.2025 - Current
Administrative Assistant
Coldex Zambia
01.2017 - 02.2023
Human Resources Intern
Zambia Revenue Authority
07.2016 - 10.2017
Diploma - Public Administration
National Institute of Public Administration
07.2015 - 07.2017
Kansenshi Secondary School