Video Games
Hamachila Muzandu
Chilanga
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Dale Steel Infrastructure Ltd
Lusaka, Zambia
05.2022 - 07.2023
- Oversaw day-to-day Management of the organization
- Designed strategy and set goals for growth
- Maintained budgets, planned, and optimized expenses
- Set, implemented and delegated responsibilities to employees and enforced all policies, procedures and standards, specifications, guidelines, quality, risk, health, and safety regulations
- Contracts and Project Management
- Oversaw recruitment and training
- Evaluated and improved operations and financial performance, and organizations presence on the market by making them 5th go to organization in the industry in the Lusaka region from 10th
- Provided solutions to issues (e.g
- Profit decline, employee conflicts, loss of business to competitors)
- Performed market research and analysis for possible opportunities
- Costing and Pricing
- Solicited for new projects
- Tender preparation.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales Manager
Dale Steel Infrastructure Ltd
Lusaka, Zambia
07.2021 - 05.2022
- Solicited for new projects and/or business
- Tender preparation
- Reviewed sales performance
- Contracts and Project Management
- Negotiated contracts, packages, and pricing with suppliers to meet customer needs
- Market research and analysis
- Costing and pricing
- Managed sales flow from procurement to installation
- Performed site visits and area survey for product installation
- Debt collection
- Ensured that all sales administration and customer service activities ran smoothly
- Identified product improvements and new products by remaining current on industry trends, market activities, and competitors
- Increased product sales by 1090% by implementing new strategies and the organizations presence on the market by making them 6th go to organization in the industry in the Lusaka region from 10th
- Trained other members of Staff
- Managed over 6 projects, 3 being major projects.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Senior Sales Executive
Dale Steel Infrastructure Ltd
Lusaka, Zambia
10.2019 - 07.2021
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Managed over 6 projects, 3 being major projects
- Increased product sales by 200% by implementing new strategies and the organizations presence on the market by making them 6th go to organization in the industry in the Lusaka region from 10th.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Prospected leads, scheduled meetings and converted targets into customers at 65% rate.
Sales Executive
Nshimbi Steel Zambia Ltd
Lusaka, Zambia
12.2017 - 09.2019
- Solicited for new projects and/or business
- Negotiated packages, and pricing with suppliers to meet customer needs
- Market research and analysis
- Costing and pricing
- Managed sales flow from procurement to installation
- Ensured that all sales administration and customer service activities ran smoothly
- Identified product improvements and new products by remaining current on industry trends, market activities, and competitors
- Trained other members of Staff.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Planning Officer
Nshimbi Steel Zambia Ltd
Lusaka, Zambia
07.2016 - 12.2017
- Negotiated with vendors and customers
- Coordinated processing and shipping of raw materials and finished goods
- Compiled schedules for production, workflow, transportation, maintenance of all machinery including motor vehicles, and material inventory
- Examined documents, materials, and finished products, monitored work processes for completeness, accuracy, and conformance to standards and specifications
- Prepared invoices, credit notes, and delivery notes
- Procured various items for maintenance, office supplies, machinery, tools, and PPE
- Risk assessment and safety awareness
- Prepared wage sheets for factory personnel.
- Improved efficiency of the planning process by streamlining workflows and communication channels.
- Developed comprehensive planning strategies for long-term urban development, resulting in sustainable growth patterns.
Planning Officer
Aveng Steeledale Zambia
Lusaka, Zambia
02.2011 - 06.2016
- Negotiated with vendors and customers
- Coordinated processing and shipping of raw materials and finished goods
- Compiled schedules for production, workflow, transportation, maintenance of all machinery including motor vehicles, and material inventory
- Examined documents, materials, and finished products, monitored work processes for completeness, accuracy, and conformance to standards and specifications
- Prepared invoices, credit notes, and delivery notes
- Procured of various items for maintenance, office supplies, machinery, tools, and PPE
- Risk assessment and safety awareness
- Prepared wage sheets for factory personnel.
- Improved efficiency of the planning process by streamlining workflows and communication channels.
- Developed comprehensive planning strategies for long-term urban development, resulting in sustainable growth patterns.
Education
Bachelor of Arts - Transport And Logistic Management
LIUTEBM University
Lusaka, Zambia06.2022
Certificate in Industrial Management -
Evelyn Hone College of Education
06.2014
Grade 12 General Certificate of Education -
Firstrate International School
12.2007
Skills
- Customer Retention
- Account Management
- Loss Prevention
- Contract Negotiations
- Operations Management
- Relationship Building
- Product Development
- Verbal and written communication
- Purchasing and planning
- Customer Relations
- Strategic Planning
- Motivation
- Vendor Negotiations
- Staff Supervision
- Expense Control
- Workflow Planning
- Advertising and marketing
- Customer Relationship Management
- Project Management
- Branding
- Business Administration
- Supply Chain Management
- Distribution Management
- Business Development
Accomplishments
- Supervised team of 12 staff members.
- Marketing - Implemented marketing strategies which resulted in 23% growth of customer base.
- Resolved product issue through consumer testing.
Contact
+260966216579, +260973431712, hamachila.muzandu@gmail.com
Physical Address
1870/7/C/6/3, Chilanga, zambia
Personal Information
- NRC Number: 139764/10/1
- Date of Birth: 03/07/91
- Gender: Male
- Marital Status: Married
References
- Mr. Musonda Katulwende, Business Process Specialist, FNB Zambia Limited, +260 97 5711647, musokat@gmail.com
- Mr. Derick.K. Makunku (BSc. Civil Eng., MEIZ, R. Eng.), Managing Director, Lindham Investments Limited, +260 966 545412, demak05@yahoo.com
- Mr. George Sokota, Director Projects, Nshimbi Steel Zambia Limited, +260 96 7159160, gsokota@gmail.com
Hobbies and Interests
- Soccer
- Music and Movies
- Motorsport
- Reading
- Gaming
- Social Networking and IT
- Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit Sharing4-day work weekPersonal development programsInterests
Movies
Music
Sports
I like soccer and love to play
Other Sports I just like to watch
Timeline
General Manager
Dale Steel Infrastructure Ltd
05.2022 - 07.2023
Sales Manager
Dale Steel Infrastructure Ltd
07.2021 - 05.2022
Senior Sales Executive
Dale Steel Infrastructure Ltd
10.2019 - 07.2021
Sales Executive
Nshimbi Steel Zambia Ltd
12.2017 - 09.2019
Planning Officer
Nshimbi Steel Zambia Ltd
07.2016 - 12.2017
Planning Officer
Aveng Steeledale Zambia
02.2011 - 06.2016
Bachelor of Arts - Transport And Logistic Management
LIUTEBM University
Certificate in Industrial Management -
Evelyn Hone College of Education
Grade 12 General Certificate of Education -
Firstrate International School