HANNAH GAMALI
Lusaka
Summary
- Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Strong knowledge of offered banking services and products. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
12
12
years of professional experience
Work History
Cash office Trannie
United Bank for Africa
06.2023 - Current
- Supervise Tellers and closely monitor cash inflows so as to manage and operate with the Corp limits
- To timely post all vault transactions ordered for the day and ensure vault is balanced within the approved limit
- As vault custodian, to ensure that vault cash balances are verified and balances with the system before close business and submit daily branch cash holding report for all currencies to Head of Domestic Operations
- To ensure cash assets are properly secured, branch approved vault and all ATM limits are observed
- Prepare CIT letters of notice for cash withdrawals and deposits and attach POP statement to be presented to the bank where cash is being withdrawn from
- To file vault and CIT transactions vouchers appropriately
- As an ATM custodian, to ensure that both install and off-site ATM are fully operational and cash is loaded within the approved limit; -Also carry out ATM reconciliations in an event the of charge backs where physical cash and system balances do not tally
- To ensure daily All suspense and GL account are proofed and ATM reconciliations done and daily GL proof and send them to Head Operations for review
- Monitor workflow on the system to ensure transactions pending, Assigned, Unassigned are cleared in all suspense and transit accounts to facilitate the running of EODM successfully
- To check that branch systems are operational and report any failures to IT for quick resolution.
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Optimized cashier performance with ongoing monitoring, feedback, and constructive guidance for improvement when necessary.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
Bank Teller & Customer Service Officer
United Bank for Africa
06.2021 - Current
- Identify and eliminate errors when balancing ATM transactions and teller cash till
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Cash over 50 customer checks weekly, verify identification and check account balances in accordance with bank policy
- Currency cross selling expertise
- Explain bank services, financial products and applicable fees to 100+ customers monthly
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Deposit and withdrawal management, accurate money handling and perform data entry for bank reconciliation purposes
- Process 100+ transactions weekly involving deposits, foreign currency as well as facilitate telegraphic, DDACC, and RTGS transfer
- Responsible for preparing and updating the daily transaction status reports.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Research Assistant & Data Entry Clerk
Ipsos
05.2020 - 10.2020
- Updated beneficiary information (sales, trainings, goods received, loans, agri-business savings & credits groups)
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Ensure ethical standards are adhered to during data collection, collating and field verification exercises
- Developed comprehensive reports on research progress, keeping stakeholders informed and engaged.
Store Manager
Gasa Fashions
01.2012 - 06.2015
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Filing of all relevant financial records and documents as well as monthly reconciliation of General Ledger Accounts
- Prepared and submitted of e-returns on the ZRA platform
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Made timely statutory payments such as VAT, PAYE and NAPSA
- Completed all point of sale opening and closing procedures, including performing mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Education
Bachelor of Science - Economics And Finance
University of Lusaka
Lusaka 01.2019
Grade 12 General Certificate of Education -
Lusaka High School
01.2011
Skills
- Cashier Experience
- Quickbooks
- Financial Record Keeping
- Analytical Skills
- Fraud Detection
- Attention to Detail
- Teamwork and Collaboration
- Computer Proficiency
- Microsoft Office Suite
- Critical Thinking
- Cross selling
- Statutory Reporting
attributes
Integrity, Team-work, Confidentiality, Reliable and Loyal, Attention to detail, Proactive and Innovative, Excellent Communication, Taxation, Cross selling, Statutory Reporting, Record Management, Financial Management, Data analysis and reporting, Micro and Macro Economics, QuickBooks, TaxOnline, eNapsa, Microsoft Office 365, Statistical Package (E-Views), English, Nyanja
national id
ZN340508
references
- Miss Mwinji Sichilongo, Supervisor, UBA Zambia, +260 977 773530
- Mr Malama Chileshe, Supervisor, Ipsos Zambia, +260 979 283966
- Mrs Enala Phiri, CEO and Founder, Gasa Fashions, +260 979 958099
Languages
English
Native or Bilingual
Nyanja
Native or Bilingual
Software
Quickbooks
E-Views
Timeline
Cash office Trannie
United Bank for Africa
06.2023 - Current
Bank Teller & Customer Service Officer
United Bank for Africa
06.2021 - Current
Research Assistant & Data Entry Clerk
Ipsos
05.2020 - 10.2020
Store Manager
Gasa Fashions
01.2012 - 06.2015
Bachelor of Science - Economics And Finance
University of Lusaka
Grade 12 General Certificate of Education -
Lusaka High School
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