Helen Kakoma
Lusaka
Summary
Highly skilled and results-oriented professional with a Bachelor of Arts in Development Studies and a Master of Science in Monitoring and Evaluation. Possess over 8 years of progressive experience across diverse sectors, with a proven record of driving organizational success through innovation, strategic leadership, and effective communication. A passionate, performance-driven, and adaptable team leader with demonstrated expertise in data management, strategic planning, program implementation, and continuous improvement initiatives.
Overview
15
15
years of professional experience
Work History
Sponsor Relations Officer
Children International Zambia
12.2022 - 01.2026
- An experienced and skilled Sponsor Relations Officer with experience in data management for decision making and providing technical support with monitoring and evaluation of sponsorship programs.
- Spear-headed the timely capture and encoding of field data, ensuring accuracy and completeness.
- Ensured quality-focused and timely review of child correspondence and documentation (letters, photos, and records) to strengthen the bond between sponsored children and their sponsors.
- Led training sessions for field staff on data collection, letter-writing requirements and photo-capturing standards to maintain consistency and compliance.
- Provided technical support, mentorship, and capacity building for field teams to enhance quality and efficiency in use of systems.
- Drove the implementation and adherence to all sponsorship program business rules, ensuring alignment with organizational standards.
- Reported on Accomplishments monthly to ensure all stakeholders of Children International Zambia were reliably informed on program progress.
Strategic Information Assistant
John Snow Inc. - SAFE, Chibombo
03.2019 - 11.2022
- An experienced and skilled Strategic Information Assistant with experience in data management for decision making and providing technical support with HIV/AIDS monitoring and evaluation.
- Routinely disaggregated data and made data entries in different reporting formats; daily, weekly and monthly in facility registers and Smartcare.
- Ensured data completeness and data quality in all HIV related forms and registers at facility level.
- Worked closely with facility based staff and community volunteers/lay counselors to follow up clients who may be deemed suspected lost to follow up for tracking.
- Monitored the consumption of stationary, ARVs and all HIV related requirements and requested well in advance of anticipated stock needs.
- Conducted data review meetings on a monthly basis in consultation with facility staff.
- Reported data findings to partners and key stakeholders.
- I worked hard to ensure that as a facility set targets are met in indexing, TPT initiations, viral load suppression and linking of HIV positive clients to care and treatment. Hence achieving organizational objectives set to ensure 95% of the population know their HIV status, 95% of those tested HIV positive are linked to treatment and 95% of those on treatment are virally suppressed.
Customer Care Agent
Zamtel, Lusaka
09.2018 - 02.2019
Voter Education Facilitator
The Electoral Commission of Zambia
05.2018 - 07.2018
Assistant Depot Manager
Neria’s Investment Limited
09.2017 - 04.2018
Global Sourcing Intern
Standard Chartered Bank
11.2014 - 01.2015
Data Documentation Clerk
Standard Chartered Bank
06.2011 - 08.2011
Education
Master of Science - Monitoring and Evaluation
Livingstone International University of Tourism Excellence and Business Management
01-2023
Bachelor of Arts Degree - Development Studies
University of Zambia
01-2014
General Certificate of Education - undefined
Kabulonga Girls High School
01-2008
Skills
- Computer Skills
- Microsoft Office
- Research Skills
- Data Collection
- Data Analysis
- Report Writing
- Monitoring and Evaluation
- Customer Service
- Voter Education
Affiliations
Zambia Monitoring and Evaluation Association (ZaMEA)
Timeline
Sponsor Relations Officer
Children International Zambia
12.2022 - 01.2026
Strategic Information Assistant
John Snow Inc. - SAFE, Chibombo
03.2019 - 11.2022
Customer Care Agent
Zamtel, Lusaka
09.2018 - 02.2019
Voter Education Facilitator
The Electoral Commission of Zambia
05.2018 - 07.2018
Assistant Depot Manager
Neria’s Investment Limited
09.2017 - 04.2018
Global Sourcing Intern
Standard Chartered Bank
11.2014 - 01.2015
Data Documentation Clerk
Standard Chartered Bank
06.2011 - 08.2011
Bachelor of Arts Degree - Development Studies
University of Zambia
General Certificate of Education - undefined
Kabulonga Girls High School
Master of Science - Monitoring and Evaluation
Livingstone International University of Tourism Excellence and Business Management