Helga Matenga
Summary
Seasoned Administrative Specialist and Company Nurse, recognized for streamlining operations at US Peace Corps and Afrox Zambia by enhancing document management and fostering team collaboration. Excelled in customer relations and supply inventory control, significantly improving efficiency and workplace safety. Proven track record in project planning and labor relations, driving initiatives that boosted nursing satisfaction by 30%.
Overview
14
14
years of professional experience
Work History
Administrative Specialist - Medical Unit
US Peace Corps
Lusaka
05.2014 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Streamlined office processes by implementing efficient document management and filing systems.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Prepared project documents, reports, and brochures.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing budget constraints.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Company Nurse
Afrox Zambia
Ndola
11.2010 - 12.2013
- Conducted nursing assessment, triage, treatment and education for employee health concerns.
- Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices.
- Responded to emergencies onsite by rendering emergency medical care, CPR and prompt first aid treatment.
- Administered medical testing and vision and hearing screening to identify risks to health and improve well-being among staff.
- Monitored compliance with OSHA regulations, maintaining a safe working environment for all staff members.
- Liaised with physicians to coordinate ongoing treatment, ensuring seamless continuity of care for employees.
- Administered first aid in emergencies, providing critical support during incidents involving injuries or illness.
- Streamlined medical record keeping, maintaining efficient documentation of all employee cases.
- Provided emergency care to injured employees, minimizing downtime and expediting return to work.
- Established strong collaborations with multidisciplinary teams to streamline healthcare processes within the company.
- Evaluated effectiveness of existing wellness initiatives and proposed improvements based on data-driven analysis.
- Identified occupational hazards through regular worksite inspections, addressing safety concerns proactively.
- Collaborated with HR to develop comprehensive policies, ensuring a safe and healthy work environment.
- Served as a liaison between management and employees on matters related to occupational health concerns, advocating for improved overall wellbeing.
- Fostered an inclusive atmosphere that prioritized mental health support for all employees.
- Developed injury prevention programs, reducing the frequency and severity of workplace accidents.
- Organized health education seminars, increasing awareness of personal health and wellness among staff members.
- Conducted thorough pre-employment screenings, identifying potential risks before they impacted the workforce.
- Reduced workplace injuries by implementing preventative measures and training programs for staff members.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Education
Certificate - Monitoring &Evaluation
University of Zambia
Lusaka 12.2018
Bachelor Of Arts - Business Administration And Management
Greenwich University
Lusaka 08.2018
General Nurse Certificate - General Nursing
Monze School of Nursing
Monze08.2005
Skills
- Customer Relations
- Proofreading
- Verbal Communication
- Spreadsheet Creation
- Report Preparation
- Meeting planning
- Document Management
- Order Processing
- Scheduling
- Confidential Document Control
- Negotiation
- Business Correspondence
- Project Planning
- Purchasing coordination
- Account Reconciliation
- Data Entry
- Supply Inventory Control
- Multitasking and Time Management
- Records Management
- Invoice Processing
- Document and File Management
- Team Collaboration
- Report Analysis
- Electronic Records Management
- Customer and client relations
- Labor Relations
Accomplishments
- Every file in Drive becomes available on all your other devices—automatically
- Access anywhere
- Add any file you want to keep safe with the button: photos, documents, and everything else
- Store safely
- Get files from your Mac or PC into Drive using the desktop app
- Download it at g.co/getdrive
- Sync seamlessly
- Give others access to any file or folder with the button
- Files are kept private by default
- Share easily
Timeline
Administrative Specialist - Medical Unit
US Peace Corps
05.2014 - Current
Company Nurse
Afrox Zambia
11.2010 - 12.2013
Certificate - Monitoring &Evaluation
University of Zambia
Bachelor Of Arts - Business Administration And Management
Greenwich University
General Nurse Certificate - General Nursing
Monze School of Nursing