Hellen Mphanza
Lusaka
Summary
A disciplined yet friendly waitress with over 5 years of experience in providing high-quality service in busy settings. Able to memorize drinks and specialties menus in no time. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Waitress
Casino Marina Lusaka
03.2021 - Current
- Invited potential customers into the restaurant
- Delivered orders to customers at tables
- Prepared orders for takeout
- Refined my multitasking skills by covering 5-8 tables at a time
- Served an average of over 500 customers per day during high season
Waitress
Qingsong Chinese restaurant
12.2016 - 12.2019
- Welcoming customers and taking reservations
- Ensuring all guests receive prompt and professional service
- Participating in the creation of specialty and seasonal offerings
- Trained 6 new servers that were not familiar with serving and customer service
Education
General hospitality -
Lusaka business and technical college
12.2020
Skills
- Cleanliness
- Food Safety
- Communication
- Customer Service
- Friendliness
- Order Taking
- POS Operation
- Teamwork
- Conflict Management
- Professional Appearance
- Performance Improvement
- Greeting guests
- Strong multitasking
- Team Collaboration
- Food and Beverage Service
- Guest Relations
- Food Running
Accomplishments
- Best waitress 2023
Languages
English
Industry Expertise
Important expertise in the job description
Passions
- Quality Time With Family
- Having dinners on the weekdays with my family and spending most Sundays together with my family.
- Team Sports
- Helped with building interpersonal skills and good communication with team members.
Online Presence
Hellen Mphanza, www.enhancv.com
Personal Information
Title: Waitress
Training
Fire fighting
Customer Service
Timeline
Waitress
Casino Marina Lusaka
03.2021 - Current
Waitress
Qingsong Chinese restaurant
12.2016 - 12.2019
General hospitality -
Lusaka business and technical college
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