Hendrix Mungalu
Livingstone
Summary
An ardent instructor of Customs Valuation, with experience in International Trade. Skilled manager of stakeholders with divergent interests, and an accomplished station manager. Experienced in Quality Management System and Occupational Health & Safety standards.
Overview
19
19
years of professional experience
Work History
Station Manager
Zambia Revenue Authority
Victoria Falls, Livingstone
03.2020 - Current
- Reduced the cases of outright smuggling to over ten per year in 2020 to zero in 2023
- Provided outstanding service to over 200 tourists per day, 20 customs brokers and 8 border agencies to maintain and extend relationships for future business opportunities.
- Prepared daily schedules for revenue follow ups.
- Developed yearly budget for the station's activities and managed monthly expenditures to remain within budgetary limits.
- Monitored and reviewed station's performance via daily dashboard
- Worked with the committee on the implementation of the Kazungula One Stop Border Post
- Worked with the UNDP on the project 'Bridging the Financial Gap for Women and Youth Cross Border Traders'
Trainer-Customs Valuation
Zambia Revenue Authority
Lusaka
06.2015 - Current
- Prepared and delivered lectures in Customs Valuation for a minimum of 80 candidates per year.
- Conducted on-site training for Customs Officers
Change Manager-Customs Services
Zambia Revenue Authority
Lusaka
09.2018 - 03.2020
- Oversaw change management efforts to support implementation of critical initiatives driving technology, processes.
- Partnered with over 5 business teams to understand needs and mitigate potential problems.
- Built support for change throughout 30 stations through direct outreach strategies.
- Identified impacted parties, business partners and resources required for planned changes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Prepare working documents and briefs for the Project Implementation Committee
Desk Officer-Rules of Origin
Zambia Revenue Authority
Lusaka
01.2015 - 09.2018
- Implemented and applied the WTO Agreement on Rules of Origin and advised on technical matters relating to origin, both in the area of preferential and non-preferential origin, including the drafting of documents on such matters.
- Contributed to the development of 1 project on electronic rules of origin
- Represented Zambia Revenue Authority at meetings, with other government agencies, in other international and regional organizations with competence in the origin domain
- Worked as a Zambia Revenue Authority focal point on Online Non-Tariff Measures monitoring where over 20 measures were reported and resolved
Quality Coordinator
Konkola Copper Mines Plc
Chingola
03.2008 - 04.2013
- Developed educational materials used to train 150 Smelter staff on QA standards.
- Addressed non-conformance issues, pausing production to correct errors on a monthly basis.
- Assisted with quality control audits every quarter.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Class Teacher
David Kaunda Technical School
Lusaka
10.2004 - 03.2008
- Prepared and delivered lessons to 400 students per year in Physics
- Headed the Physics Section with 10 teachers
- Oversaw the Junior Engineers Technicians and Scientists (JETS) club
Education
Bachelor of Science - Physics
University of Zambia
Lusaka06.2005
Skills
- Have sound demonstrated abilities in training, including at the advanced level, and in explaining technical valuation matters to people of varying experience levels, including novices
- Equipped with research and analytical skills and the ability to write understandably on technical subjects
- Comprehensive knowledge of the WTO Agreement on Rules of Origin and on Customs Valuation with eight years experience of practical issues relating to origin matters, at the national level within the Customs administration
- Proficient in online Non-tariff measures analysis and reporting
Timeline
Station Manager
Zambia Revenue Authority
03.2020 - Current
Change Manager-Customs Services
Zambia Revenue Authority
09.2018 - 03.2020
Trainer-Customs Valuation
Zambia Revenue Authority
06.2015 - Current
Desk Officer-Rules of Origin
Zambia Revenue Authority
01.2015 - 09.2018
Quality Coordinator
Konkola Copper Mines Plc
03.2008 - 04.2013
Class Teacher
David Kaunda Technical School
10.2004 - 03.2008
Bachelor of Science - Physics
University of Zambia