HILLARY MAPENZI
Summary
Dynamic professional with a proven track record at Goshen Farms, excelling in customer relationship management and cash handling. Skilled in building strong client connections, enhancing satisfaction, and optimizing stock management. Recognized for increasing sales through effective communication and complex problem-solving, ensuring a positive experience in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Golden Field Limited
10.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Teaching Assistant
Green Forest School
09.2022 - 10.2024
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Maintained safety and security by overseeing students in recess environments.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
Farm Manager
Cavey Limited
07.2021 - 08.2022
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Developed long-term plans for crop rotation, soil management, and sustainable farming practices to maintain soil fertility and prevent erosion.
- Planned schedule for crop rotation, plantings, and harvest.
Education
Diploma - Teaching Agricultural Science
MUFULIRA COLLEGE OF EDUCATION
Mufulira 11.2020
Secondary School - Secondary Education
Impusukilo High School
Mufulira, Zambia 12.2015
Grade 1- 9 - Primary School And Junior Secondary
Nakeempa Basic School
Choma11.2010
Skills
- Goal oriented
- Relationship building
- Stock management
- Complex Problem-solving
Skill to manipulate a computer
- Processing payments
- Point of sale operation
- Team collaboration
- Customer relationship management
Timeline
Sales Assistant
Golden Field Limited
10.2024 - Current
Teaching Assistant
Green Forest School
09.2022 - 10.2024
Farm Manager
Cavey Limited
07.2021 - 08.2022
Diploma - Teaching Agricultural Science
MUFULIRA COLLEGE OF EDUCATION
Secondary School - Secondary Education
Impusukilo High School
Grade 1- 9 - Primary School And Junior Secondary
Nakeempa Basic School
Personal information
Hillary Mapenzi was born on 25th June, 1997 in Choma southern Zambia. Raised in nuclear family of 4 brothers and 4 sisters. Dad's name: Peter Mapenzi and mum's name; Tamales M Sichoombe.
Started grade one at Nakeempa basic school in 2004 at the age of 7. Wrote grade 7 in 2010, then grade 9 in 2012 and grade 12 in 2015.
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