HOSEA KATONGO

• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Delivered strategic investment advice for individual and corporate clients.
• Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
• talk to clients about their finances and plans.
• research financial products and explain them simply and clearly.
• negotiate with providers of financial products.
  produce financial reports.
• update clients about their investments.
• Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.

• Forecast supply and demand to prevent overstocking and running out-of-stock (OOS).
• Enter purchase details (vendors information, invoices and pricing) into internal databases.
• Place orders to replenish merchandise as needed.
• Track shipments and address any delays.
• Oversee storage of products, particularly of fragile items.
• Evaluate suppliers’ offers and negotiate profitable deals.
• Coordinate regular inventory audits.
• Liaise with warehouse staff and other internal teams to test products’ quality (status upon delivery and storage conditions).
• Keep updated inventory records (including daily shipments).
• Ensure purchases do not exceed budget.

• Create warehouse receipt for all incoming shipments in a timely manner.
• Reconcile expected cargo versus warehouse receipt tally sheets.
• Submit Warehouse Receipt information to internal customers within set parameters.
• Scan Bill of ladings (POD) into our computer system and send a copy to our customers accurately.
• Maintain inventory integrity on a per warehouse receipt transaction.
• Meet required deadlines for shipments.
• Enter and process correction or adjustments in the database.
• Ensure all information pertaining to a specific shipment is system entered.
• Assist data entry clerks of companies additional warehouse operations as needed.
• Assist in the physically inspection cargo to reconcile inconsistencies in paperwork versus physical as needed.
• Perform related duties as assigned.

• Ensure optimal stock availability in stores for user’s departments.
• To ensure proper and timely acquisition of stocks and medical supplies.
• Ensure replacement is done in real time and facilitate the acquisition.
• Issuance of stocks to various user departments.
• Custodian of proteins and general store
• Ensure all invoices are timely compiled and data entry done before forwarding the documents to Finance.
• Filing of all important documents in main store.
• Reconciliation of stock both physically and in the system daily.
• To carry out the above duties and any other duties as reasonably requested by the Procurement manage or any other executive manager
• Drafted invoices for completed work.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Managed, trained and motivated Storesmen and cashiers to continuously improve knowledge and abilities in sales field.

Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising and customer service.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Resolved escalated customer disputes with special actions such as discounts.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Increased customer loyalty and retention.
• Oversaw group of 8 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.